Microsoft Office Forums


Reply
Thread Tools Display Modes

Bootstrapper has stopped working

 
 
Kelly
Guest
Posts: n/a
 
      02-01-2010, 01:49 PM
Hello,
I recently purchased a laptop with Windows Vista. I bought a licensed copy
of MS Office 2007 Prof and am having a heck of time installing it- 10 days
and still no installation! Last night I reset everything to Factory default,
removed all trial versions, inserted my disk into the DVD RW and after a LONG
wait and locking up the whole system received a message "Bootstrapper has
stopped working". Found this possible fix on MS
http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying to
install the fix!
Any ideas? Have read elsewhere that some have been successful using a CD
drive (which the CD does work fine on my desktop CD drive...I just don't want
it on my desktop), but I only have a DVD drive on my laptop.
Any ideas? Please try to keep all in layman's terms as I have MUCH to learn
about computers....
Thank you!
--
Kelly
 
Reply With Quote
 
 
 
 
Michael
Guest
Posts: n/a
 
      02-01-2010, 04:16 PM

"Kelly" <(E-Mail Removed)> wrote in message
news:FE9183F4-A8FA-44D1-9C19-(E-Mail Removed)...
> Hello,
> I recently purchased a laptop with Windows Vista. I bought a licensed
> copy
> of MS Office 2007 Prof and am having a heck of time installing it- 10 days
> and still no installation! Last night I reset everything to Factory
> default,
> removed all trial versions, inserted my disk into the DVD RW and after a
> LONG
> wait and locking up the whole system received a message "Bootstrapper has
> stopped working". Found this possible fix on MS
> http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying
> to
> install the fix!
> Any ideas? Have read elsewhere that some have been successful using a CD
> drive (which the CD does work fine on my desktop CD drive...I just don't
> want
> it on my desktop), but I only have a DVD drive on my laptop.
> Any ideas? Please try to keep all in layman's terms as I have MUCH to
> learn
> about computers....
> Thank you!


Kelly, did you also uninstall the activation assistant? Another method you
can try is to create a folder on your desktop named Office, then copy all
the files on the disk to that folder. You can then open the folder and
click on install from there.
--


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."


 
Reply With Quote
 
 
 
 
DL
Guest
Posts: n/a
 
      02-01-2010, 05:05 PM
That hotfix is not going to work since it requires Office to be allready
installed
Other than Michael's advice to also insure the Activation Assistant is
uninstalled, did you then use MSUpdate to ensure Critical updates are
installed (NB NOT driver updates)?
What make of Laptop is it?

"Kelly" <(E-Mail Removed)> wrote in message
news:FE9183F4-A8FA-44D1-9C19-(E-Mail Removed)...
> Hello,
> I recently purchased a laptop with Windows Vista. I bought a licensed
> copy
> of MS Office 2007 Prof and am having a heck of time installing it- 10 days
> and still no installation! Last night I reset everything to Factory
> default,
> removed all trial versions, inserted my disk into the DVD RW and after a
> LONG
> wait and locking up the whole system received a message "Bootstrapper has
> stopped working". Found this possible fix on MS
> http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying
> to
> install the fix!
> Any ideas? Have read elsewhere that some have been successful using a CD
> drive (which the CD does work fine on my desktop CD drive...I just don't
> want
> it on my desktop), but I only have a DVD drive on my laptop.
> Any ideas? Please try to keep all in layman's terms as I have MUCH to
> learn
> about computers....
> Thank you!
> --
> Kelly



 
Reply With Quote
 
 
 
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
microsoft bootstrapper has stopped cant download office tara Microsoft Office Setup 0 02-09-2010 11:12 AM
Office 2007 Ultimate Repair fails w/ "Microsoft Setup Bootstrapper has stopped working" Dave Microsoft Office Setup 2 12-09-2008 01:42 PM
MSBuild office hotfix bootstrapper problem David Thielen Developer Add-ins 3 05-12-2008 11:28 AM
SETUP BOOTSTRAPPER PROBLEM OFFICE 2000 prevents CD 2 installati... ScottS Publisher Newsgroups 1 08-04-2005 11:03 AM
"Microsoft Office Setup Bootstrapper has encountered a problem and needs to close" ???! ITM Microsoft Office Setup 0 07-19-2003 10:45 AM


All times are GMT. The time now is 06:52 AM.
Microsoft Office Forums is not affiliated with Microsoft Corporation.


Welcome!
Welcome to the Microsoft Office Forums
 


Latest Threads
Mail Merging Content With High Quality
oleander (04-17-2014, 11:59 PM)

Aargh. What is this?
PeteJ (04-17-2014, 12:10 PM)

Word 2013 Insert Symbol (Not Responding)
tpthrshr (04-17-2014, 02:49 AM)

Can't save a large Word document
Josh (04-17-2014, 01:03 AM)

Remote help?
newman200 (04-13-2014, 12:54 PM)