email does not appear in the "in box" it just does not appear at all

[Sid9]

Outlook 2003
XP

All was working well until I switched to AT&T
U-Verse (my mistake).

The change to their new POP3 mail servers has
caused the following condition:

Junk mail is received and displayed in the "junk
e-mail" folder.

Regular email does not appear at all, yet it can
be found received on the web mail browser.

Their tech support seems to be at a loss and
started finger pointing.

Any help here will be much appreciated.

 

[Vince Averello]

Do you have any rules enabled that could be moving things around? Are you
receiving any errors when the send/receive process completes?

 

[Sid9]

I removed all rules trying to troubleshoot this
issue.
There are no errors in the send / receive process.

Thanks for the response!

message

 

[Vince Averello]

Do you have more than one set of Personal Folders (PST)? Wonder if the mail
is moving elsewhere?

 

[VanguardLH]

Outlook 2003
XP

All was working well until I switched to AT&T
U-Verse (my mistake).

The change to their new POP3 mail servers has
caused the following condition:

Junk mail is received and displayed in the "junk
e-mail" folder.

So if there was a "change", what was the behavior BEFORE for received
junk mails?

POP has no concept of folders. It only understands the concept of a
single mailbox (with no folders). The server-side Inbox folder you see
in the webmail interface is the mailbox that a POP e-mail client can
see. So POP has nothing to do with the Junk folder in your e-mail
account. It will retrieve no items from there. That folder (and all
others than the Inbox) do not exist as far as the POP client is
concerned. There are no commands in POP to select folders because POP
doesn't handle folders.

So something ELSE is putting e-mails into the Junk folder in Outlook.
That could be Outlook's junk filtering, blocked senders list, or some
anti-spam software that you installed.

Regular email does not appear at all, yet it can
be found received on the web mail browser.

Did you check the view used for your Inbox folder in Outlook?

Their tech support seems to be at a loss and
started finger pointing.

Did you create a new e-mail account in Outlook to match up with your new
account at AT&T? Or did you edit an old and existing account in Outlook
to make it use different mail hosts and login credentials?

Did you define a POP or IMAP account in Outlook? If IMAP, does AT&T
support IMAP?

 

[Sid9]

message

Do you have more than one set of Personal
Folders (PST)? Wonder if the mail is moving
elsewhere?

There are only two .PST file on my machine.

OUTLOOK.PST "Last write time" Was today nine
minutes ago
ARCHIVE.PST "Last write time" Was yesterday
midday.

I've delete the entire blocked senders list.

 

[Sid9]

So if there was a "change", what was the behavior BEFORE for received
junk mails?

Junk mail was redirected to the "Junk email" folder
New mail has been received into that folder today

POP has no concept of folders. It only understands the concept of a
single mailbox (with no folders). The server-side Inbox folder you see
in the webmail interface is the mailbox that a POP e-mail client can
see. So POP has nothing to do with the Junk folder in your e-mail
account. It will retrieve no items from there. That folder (and all
others than the Inbox) do not exist as far as the POP client is
concerned. There are no commands in POP to select folders because POP
doesn't handle folders.

So something ELSE is putting e-mails into the Junk folder in Outlook.
That could be Outlook's junk filtering, blocked senders list, or some
anti-spam software that you installed.

I've removed all junk filtering, blocked senders entries or anti-spam software that I am aware of.

At this writing I am deleting some software that YAHOO installed during AT & T's installation. I have deleted it via Control panel add/remove programs. The program still remains in my c:\program files\YAHOO directory and requires a reboot. At the conclusion of my reply to you I will reboot and manually delete the files. The executables are Ymailcfg.exe , ymmapi.exe, and ysctr.exe.

I don't know their function. As far as I'm concerned they are uninvited guests. I have cancelled their U-Verse serve...I should be restored (I hope) in about seven days

Did you check the view used for your Inbox folder in Outlook?

The view used has not changed. The junk email folder previews the email in that folder just fine

Did you create a new e-mail account in Outlook to match up with your new
account at AT&T? Or did you edit an old and existing account in Outlook
to make it use different mail hosts and login credentials?

Yes. The POP mail servers changed from mail.mia.bellsouth.net to pop.att.yahoo.com and smtp.att.yahoo.com. In addition the default POP3 mail ports were changed to 995 and 465 respectively. SSL encryption was required to be checked

Did you define a POP or IMAP account in Outlook? If IMAP, does AT&T
support IMAP?

I don't know if ATT supports IMAP. I followed the instruction they gave me for setting up their email account.

Again...thank you for your response!

 

[Brian Tillman [MVP - Outlook]]

I don't know their function. As far as I'm concerned they are uninvited
guests. I have
cancelled their U-Verse serve...I should be restored (I hope) in about
seven days

I doubt very much if your issue was affected by Uverse. This issue can
occur no matter what Internet connection you have. Your PC certainly
doesn't care. What may be different, however, is that Uverse employs a
router/gateway and not simply a modem. That can change the approach you
take for network connections. Also, there was no requirement for you to
install the "uninvited guests" and since you installed them, they weren't
uninvited. I have AT&T services and I install only what I want. I don't
blindly stick a CD in my PC and let it install whatever the script dictates.
There's no need for that and, frankly, the fewer extras you have installed
and the simpler the network configuration, the better you'll be when trying
to diagnose problems.

Yes. The POP mail servers changed from mail.mia.bellsouth.net to
pop.att.yahoo.com and
smtp.att.yahoo.com. In addition the default POP3 mail ports were changed
to 995 and 465
respectively. SSL encryption was required to be checked

This is a requirement for many ISPs now. The use of port 25 for SMTP is
much less frequent that it was and it's a good thing. But the port really
makes no difference to how the mail flows in or out.

I don't know if ATT supports IMAP. I followed the instruction they gave me
for setting up
their email account.

It doesn't. Have you tried starting Outlook in safe mode to see if that
makes a difference? Start>Run>outlook.exe /safe (mind the space in from of
"/safe").

 

[Sid9]

"Brian Tillman [MVP - Outlook]"

I doubt very much if your issue was affected by
Uverse. This issue can occur no matter what
Internet connection you have. Your PC certainly
doesn't care. What may be different, however,
is that Uverse employs a router/gateway and not
simply a modem. That can change the approach
you take for network connections. Also, there
was no requirement for you to install the
"uninvited guests" and since you installed them,
they weren't uninvited. I have AT&T services
and I install only what I want. I don't blindly
stick a CD in my PC and let it install whatever
the script dictates. There's no need for that
and, frankly, the fewer extras you have
installed and the simpler the network
configuration, the better you'll be when trying
to diagnose problems.


This is a requirement for many ISPs now. The
use of port 25 for SMTP is much less frequent
that it was and it's a good thing. But the port
really makes no difference to how the mail flows
in or out.


It doesn't. Have you tried starting Outlook in
safe mode to see if that makes a difference?
Start>Run>outlook.exe /safe (mind the space in
from of "/safe").

I ran OUTLOOK in safe mode and sent the test
message......it appeared in the web browser but
not in the OUTLOOK inbox.

 

[Gordon]

I ran OUTLOOK in safe mode and sent the test message......it appeared in
the web browser but not in the OUTLOOK inbox.

When you say "sent a test message" did you just "send a message" or did you
use the "Test Account Settings" function in the Email Account setup dialog
box?

 

[Sid9]

in message

When you say "sent a test message" did you just
"send a message" or did you use the "Test
Account Settings" function in the Email Account
setup dialog box?

--
Asking a question?
Please tell us the version of the application
you are asking about,
your OS, Service Pack level
and the FULL contents of any error message(s)

This morning it was "Test Account Settings"
I've done both. The outcome is the same.

 

[Gordon]

This morning it was "Test Account Settings"
I've done both. The outcome is the same.

But what error message did the test account settings show? There must have
been one if the test message was never received...

 

[Sid9]

in message

But what error message did the test account
settings show? There must have been one if the
test message was never received...

There is no error message. All functions were
completed.
The test message appeared in Internet Explorer but
not in OUTLOOK's inbox. If I created a test
message addressed to myself it does not appear in
OUTLOOK's inbox. Only in IE.

I did receive another spam email at 10:15AM, about
25 minutes ago that appeared in my OUTLOOK inbox
but not in IE.

 

[Brian Tillman [MVP - Outlook]]

There is no error message. All functions were completed.
The test message appeared in Internet Explorer but not in OUTLOOK's inbox.
If I created a test message addressed to myself it does not appear in
OUTLOOK's inbox. Only in IE.

I did receive another spam email at 10:15AM, about 25 minutes ago that
appeared in my OUTLOOK inbox but not in IE.

If you're accessing the same mailbox at Yahoo with IE and with Outlook,
there's simply NO WAY that Outlook could receive a message of any kind, spam
or otherwise, and not have had it appear in the server's Inbox (or in the
case of Yahoo and depending on your SpamGuard settings, the Spam folder
instead). EVERYTHING filters through that mailbox.

 

[Sid9]

"Brian Tillman [MVP - Outlook]"

If you're accessing the same mailbox at Yahoo
with IE and with Outlook, there's simply NO WAY
that Outlook could receive a message of any
kind, spam or otherwise, and not have had it
appear in the server's Inbox (or in the case of
Yahoo and depending on your SpamGuard settings,
the Spam folder instead). EVERYTHING filters
through that mailbox.

I assume you mean Yahoo's mailbox.

I will turn off log off Yahoo mail on IE and send
a test message.

Thanks for your response......I be back soon...ATT
Yahoo mail seems a lot slower than Bellsouth's
POP3 mail.

 

[Sid9]

"Brian Tillman [MVP - Outlook]"

If you're accessing the same mailbox at Yahoo
with IE and with Outlook, there's simply NO WAY
that Outlook could receive a message of any
kind, spam or otherwise, and not have had it
appear in the server's Inbox (or in the case of
Yahoo and depending on your SpamGuard settings,
the Spam folder instead). EVERYTHING filters
through that mailbox.

I assume you mean Yahoo's mailbox.

I will turn off log off Yahoo mail on IE and
send a test message.

Thanks for your response......I be back
soon...ATT Yahoo mail seems a lot slower than
Bellsouth's POP3 mail.

I originated two emails.

One from my ATT/ Yahoo account and one from my
Hotmail account neither has appeared in any folder
in OUTLOOK.

PS....Thank you for your response....

It is now about 1 hour and 15 min later.....

I will log on to IE and see if my messages are
there....

I have 20 messages in my IE in box and 4 in the
spam folder.

Both messages I originated appear in IE

 

[Sid9]

"Brian Tillman [MVP - Outlook]"

There is no error message. All functions were
completed.
The test message appeared in Internet
Explorer but not in OUTLOOK's inbox. If I
created a test message addressed to myself it
does not appear in OUTLOOK's inbox. Only in
IE.

I did receive another spam email at 10:15AM,
about 25 minutes ago that appeared in my
OUTLOOK inbox but not in IE.

If you're accessing the same mailbox at Yahoo
with IE and with Outlook, there's simply NO
WAY that Outlook could receive a message of
any kind, spam or otherwise, and not have had
it appear in the server's Inbox (or in the
case of Yahoo and depending on your SpamGuard
settings, the Spam folder instead).
EVERYTHING filters through that mailbox.

I assume you mean Yahoo's mailbox.

I will turn off log off Yahoo mail on IE and
send a test message.

Thanks for your response......I be back
soon...ATT Yahoo mail seems a lot slower than
Bellsouth's POP3 mail.

I originated two emails.

One from my ATT/ Yahoo account and one from my
Hotmail account neither has appeared in any
folder in OUTLOOK.

PS....Thank you for your response....

It is now about 1 hour and 15 min later.....

I will log on to IE and see if my messages are
there....

I have 20 messages in my IE in box and 4 in the
spam folder.

Both messages I originated appear in IE

Ran SCANPST.EXE found forty errors.....no help for
this.

This problem is not unique...others have had the
same.
I've found no solution yet

YAHOO is no help at all

 

[Sid9]

This problem is not unique to my primary computer.

I set up this same email account at ATT. YAHOO.
COM on another computer that never had an email
account.

The account was successfully installed and
succeeded logging in and sending the test message.

The test message did not appear on that computer's
OUTLOOK inbox nor did it appear on this machine's
inbox.

However it did appear on IE ATT/ Yahoo mail.

I becoming paranoid...I think they want me to see
all the ads they publish.

My conclusion is that this problem has nothing to
do with OUTLOOK and is a YAHOO mail problem.

"Brian Tillman [MVP - Outlook]"

There is no error message. All functions
were completed.
The test message appeared in Internet
Explorer but not in OUTLOOK's inbox. If I
created a test message addressed to myself
it does not appear in OUTLOOK's inbox. Only
in IE.

I did receive another spam email at 10:15AM,
about 25 minutes ago that appeared in my
OUTLOOK inbox but not in IE.

If you're accessing the same mailbox at Yahoo
with IE and with Outlook, there's simply NO
WAY that Outlook could receive a message of
any kind, spam or otherwise, and not have had
it appear in the server's Inbox (or in the
case of Yahoo and depending on your SpamGuard
settings, the Spam folder instead).
EVERYTHING filters through that mailbox.
--
Brian Tillman [MVP-Outlook]

I assume you mean Yahoo's mailbox.

I will turn off log off Yahoo mail on IE and
send a test message.

Thanks for your response......I be back
soon...ATT Yahoo mail seems a lot slower than
Bellsouth's POP3 mail.

I originated two emails.

One from my ATT/ Yahoo account and one from my
Hotmail account neither has appeared in any
folder in OUTLOOK.

PS....Thank you for your response....

It is now about 1 hour and 15 min later.....

I will log on to IE and see if my messages are
there....

I have 20 messages in my IE in box and 4 in the
spam folder.

Both messages I originated appear in IE

Ran SCANPST.EXE found forty errors.....no help
for this.

This problem is not unique...others have had the
same.
I've found no solution yet

YAHOO is no help at all

 

[Gordon]

This problem is not unique to my primary computer.

I set up this same email account at ATT. YAHOO. COM on another computer
that never had an email account.

The account was successfully installed and succeeded logging in and
sending the test message.

The test message did not appear on that computer's OUTLOOK inbox nor did
it appear on this machine's inbox.

Just a thought - do you have to TELL Yahoo that you want to access via POP?
In ordinary Yahoo accounts you have to do that. In Yahoo webmail it's in
Settings-POP and Forwarding...

 

[Brian Tillman [MVP - Outlook]]

I have 20 messages in my IE in box and 4 in the spam folder.

Um, IE doesn't have an Inbox. Do you mean the Yahoo Inbox? If you start
Outlook and perform a send/receive, does the Send/Receive Status dialogue
show Outlook receiving anything?