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Office 2007 installation corrupted. How can I fix?

 
 
nzjen
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Posts: n/a
 
      08-19-2008, 07:37 PM
I am an IT trainer and own two legitimate versions of MS Office - Office Pro
Edition 2003 and Office Enterprise 2007. I have been using Office 2007 on my
laptop for a few months and then a few days ago decided to download Office
2003 onto my laptop AS WELL, as I need to teach both 2003 and 2007 versions.
Having downloaded Office 2003 I started having problems with Outlook so I
uninstalled both versions and reinstalled. Still had problems so decided to
uninstall Office 2007 but now am unable to do so!

I have tried to uninstall several times but all I get is the message 'This
product installation has been corrupted. Run set up again from the CD, DVD,
or other original installation source'.

Yesterday I was getting the 'MAP132.dll is corrupt or the wrong version'
message but this seems to have disappeared now!!! HELP???? I really need to
get Outlook working again. Can anyone advise me what to do?
 
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Milly Staples [MVP - Outlook]
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      08-19-2008, 08:12 PM
You can only have one version of Outlook installed. From your description, you should do the following.

Uninstall both Office versions. Run the MSCUI (Office clean up tool) to remove all vestiges of Office, reboot, and then install the oldest version first, followed by the newest version.

Select a Custom install for each version. If you want to use Outlook 2003, then make Outlook 2007 unavailable in the custom installation of Office 2007. (It should be unavailable anyway but it never hurts to check).

Be aware that using 2 versions of Office on the same OS partition will cause the dreaded "preparing to install" message each time to switch from one version to the other in the same program.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, nzjen asked:

| I am an IT trainer and own two legitimate versions of MS Office -
| Office Pro Edition 2003 and Office Enterprise 2007. I have been
| using Office 2007 on my laptop for a few months and then a few days
| ago decided to download Office 2003 onto my laptop AS WELL, as I need
| to teach both 2003 and 2007 versions. Having downloaded Office 2003 I
| started having problems with Outlook so I uninstalled both versions
| and reinstalled. Still had problems so decided to uninstall Office
| 2007 but now am unable to do so!
|
| I have tried to uninstall several times but all I get is the message
| 'This product installation has been corrupted. Run set up again from
| the CD, DVD, or other original installation source'.
|
| Yesterday I was getting the 'MAP132.dll is corrupt or the wrong
| version' message but this seems to have disappeared now!!! HELP???? I
| really need to get Outlook working again. Can anyone advise me what
| to do?
 
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nzjen
Guest
Posts: n/a
 
      08-19-2008, 08:46 PM
Thanks Milly. Unfortunately, I wasn't able to open up your email - all I got
was a blank screen but I have seen your response here on the discussion page.
As I mentioned in my original note I have tried uninstalling 2007 but all I
get is the 'corrupt' message and it won't uninstall. How do I run the MSCUI
tool if I can't uninstall the programme?


"Milly Staples [MVP - Outlook]" wrote:

> You can only have one version of Outlook installed. From your description, you should do the following.
>
> Uninstall both Office versions. Run the MSCUI (Office clean up tool) to remove all vestiges of Office, reboot, and then install the oldest version first, followed by the newest version.
>
> Select a Custom install for each version. If you want to use Outlook 2003, then make Outlook 2007 unavailable in the custom installation of Office 2007. (It should be unavailable anyway but it never hurts to check).
>
> Be aware that using 2 versions of Office on the same OS partition will cause the dreaded "preparing to install" message each time to switch from one version to the other in the same program.
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact.
> How to ask a question: http://support.microsoft.com/KB/555375
>
>
> After furious head scratching, nzjen asked:
>
> | I am an IT trainer and own two legitimate versions of MS Office -
> | Office Pro Edition 2003 and Office Enterprise 2007. I have been
> | using Office 2007 on my laptop for a few months and then a few days
> | ago decided to download Office 2003 onto my laptop AS WELL, as I need
> | to teach both 2003 and 2007 versions. Having downloaded Office 2003 I
> | started having problems with Outlook so I uninstalled both versions
> | and reinstalled. Still had problems so decided to uninstall Office
> | 2007 but now am unable to do so!
> |
> | I have tried to uninstall several times but all I get is the message
> | 'This product installation has been corrupted. Run set up again from
> | the CD, DVD, or other original installation source'.
> |
> | Yesterday I was getting the 'MAP132.dll is corrupt or the wrong
> | version' message but this seems to have disappeared now!!! HELP???? I
> | really need to get Outlook working again. Can anyone advise me what
> | to do?
>

 
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Milly Staples [MVP - Outlook]
Guest
Posts: n/a
 
      08-19-2008, 10:04 PM
http://support.microsoft.com/kb/290301 Be very careful with this utility.
It has been updated to work with Office 2007.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, nzjen asked:

| Thanks Milly. Unfortunately, I wasn't able to open up your email -
| all I got was a blank screen but I have seen your response here on
| the discussion page. As I mentioned in my original note I have tried
| uninstalling 2007 but all I get is the 'corrupt' message and it won't
| uninstall. How do I run the MSCUI tool if I can't uninstall the
| programme?
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| You can only have one version of Outlook installed. From your
|| description, you should do the following.
||
|| Uninstall both Office versions. Run the MSCUI (Office clean up
|| tool) to remove all vestiges of Office, reboot, and then install the
|| oldest version first, followed by the newest version.
||
|| Select a Custom install for each version. If you want to use
|| Outlook 2003, then make Outlook 2007 unavailable in the custom
|| installation of Office 2007. (It should be unavailable anyway but
|| it never hurts to check).
||
|| Be aware that using 2 versions of Office on the same OS partition
|| will cause the dreaded "preparing to install" message each time to
|| switch from one version to the other in the same program.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, nzjen asked:
||
||| I am an IT trainer and own two legitimate versions of MS Office -
||| Office Pro Edition 2003 and Office Enterprise 2007. I have been
||| using Office 2007 on my laptop for a few months and then a few days
||| ago decided to download Office 2003 onto my laptop AS WELL, as I
||| need to teach both 2003 and 2007 versions. Having downloaded Office
||| 2003 I started having problems with Outlook so I uninstalled both
||| versions and reinstalled. Still had problems so decided to
||| uninstall Office 2007 but now am unable to do so!
|||
||| I have tried to uninstall several times but all I get is the message
||| 'This product installation has been corrupted. Run set up again
||| from the CD, DVD, or other original installation source'.
|||
||| Yesterday I was getting the 'MAP132.dll is corrupt or the wrong
||| version' message but this seems to have disappeared now!!! HELP????
||| I really need to get Outlook working again. Can anyone advise me
||| what to do?


 
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