Bootstrapper has stopped working

Discussion in 'Microsoft Office Misc.' started by Kelly, Feb 1, 2010.

  1. Kelly

    Kelly Guest

    Hello,
    I recently purchased a laptop with Windows Vista. I bought a licensed copy
    of MS Office 2007 Prof and am having a heck of time installing it- 10 days
    and still no installation! Last night I reset everything to Factory default,
    removed all trial versions, inserted my disk into the DVD RW and after a LONG
    wait and locking up the whole system received a message "Bootstrapper has
    stopped working". Found this possible fix on MS
    http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying to
    install the fix!
    Any ideas? Have read elsewhere that some have been successful using a CD
    drive (which the CD does work fine on my desktop CD drive...I just don't want
    it on my desktop), but I only have a DVD drive on my laptop.
    Any ideas? Please try to keep all in layman's terms as I have MUCH to learn
    about computers....
    Thank you!
    --
    Kelly
    Kelly, Feb 1, 2010
    #1
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  2. Kelly

    Michael Guest

    "Kelly" <> wrote in message
    news:...
    > Hello,
    > I recently purchased a laptop with Windows Vista. I bought a licensed
    > copy
    > of MS Office 2007 Prof and am having a heck of time installing it- 10 days
    > and still no installation! Last night I reset everything to Factory
    > default,
    > removed all trial versions, inserted my disk into the DVD RW and after a
    > LONG
    > wait and locking up the whole system received a message "Bootstrapper has
    > stopped working". Found this possible fix on MS
    > http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying
    > to
    > install the fix!
    > Any ideas? Have read elsewhere that some have been successful using a CD
    > drive (which the CD does work fine on my desktop CD drive...I just don't
    > want
    > it on my desktop), but I only have a DVD drive on my laptop.
    > Any ideas? Please try to keep all in layman's terms as I have MUCH to
    > learn
    > about computers....
    > Thank you!


    Kelly, did you also uninstall the activation assistant? Another method you
    can try is to create a folder on your desktop named Office, then copy all
    the files on the disk to that folder. You can then open the folder and
    click on install from there.
    --


    "Don't pick a fight with an old man.
    If he is too old to fight, he'll just kill you."
    Michael, Feb 1, 2010
    #2
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  3. Kelly

    DL Guest

    That hotfix is not going to work since it requires Office to be allready
    installed
    Other than Michael's advice to also insure the Activation Assistant is
    uninstalled, did you then use MSUpdate to ensure Critical updates are
    installed (NB NOT driver updates)?
    What make of Laptop is it?

    "Kelly" <> wrote in message
    news:...
    > Hello,
    > I recently purchased a laptop with Windows Vista. I bought a licensed
    > copy
    > of MS Office 2007 Prof and am having a heck of time installing it- 10 days
    > and still no installation! Last night I reset everything to Factory
    > default,
    > removed all trial versions, inserted my disk into the DVD RW and after a
    > LONG
    > wait and locking up the whole system received a message "Bootstrapper has
    > stopped working". Found this possible fix on MS
    > http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying
    > to
    > install the fix!
    > Any ideas? Have read elsewhere that some have been successful using a CD
    > drive (which the CD does work fine on my desktop CD drive...I just don't
    > want
    > it on my desktop), but I only have a DVD drive on my laptop.
    > Any ideas? Please try to keep all in layman's terms as I have MUCH to
    > learn
    > about computers....
    > Thank you!
    > --
    > Kelly
    DL, Feb 1, 2010
    #3
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