"could not change to that identity" error, can't start Entourage!

H

himthesipder

hello,
I was erasing a bunch of old preferences from expired demo software I
had on my drive tonight. When i restarted, there were a few small
problems: Keychain was reset and my Dock was set back to default.
But that wasn't the big problem; i could just redo those things.
When i try to start Entourage it tells me "Could not change to that
identity. Access permission is denied."

When i click to continue, it offers me to select an Identity ( i only
have one, have had it 20 months now, "Main Identity) but when i choose
OK it gives me the same message.
When i click "quit" i get the following:

"You do not have write access to the Entourage application folder. To
run Entourage you must have the administrative user remove the
Identities folder from the application folder. For more informatoin,
see the Entourage Read Me file."

now there are a number of things wrong with this statement:
1) I do have write access to the Entourage folder and the documents
folder where my identity is.
2) I AM the administrator, but anyway when i remove the ID folder I
still get the same behavior.
3) The readme file doesnt say anything about this problem.

help!
thanks

nn
 
A

Allen Watson

hello,
I was erasing a bunch of old preferences from expired demo software I
had on my drive tonight. When i restarted, there were a few small
problems: Keychain was reset and my Dock was set back to default.
But that wasn't the big problem; i could just redo those things.
When i try to start Entourage it tells me "Could not change to that
identity. Access permission is denied."

When i click to continue, it offers me to select an Identity ( i only
have one, have had it 20 months now, "Main Identity) but when i choose
OK it gives me the same message.
When i click "quit" i get the following:

"You do not have write access to the Entourage application folder. To
run Entourage you must have the administrative user remove the
Identities folder from the application folder. For more informatoin,
see the Entourage Read Me file."

now there are a number of things wrong with this statement:
1) I do have write access to the Entourage folder and the documents
folder where my identity is.
2) I AM the administrator, but anyway when i remove the ID folder I
still get the same behavior.
3) The readme file doesnt say anything about this problem.

help! thanks

nn

It's obviously a problem with permissions. How it was caused is
irrelevant. I'd suggest, first of all, running Disk Utility and doing a
Repair Permissions on your hard drive, just to be sure all that is as
it should be.

You say you do have write access to the Entourage application folder;
that's not the problem, it is the Microsoft User Data (MUD) folder and
its subfolders, particularly "Office 2004 Identities".
Have you checked with Get Info on that folder to make sure your access
privileges allow write access?

If so, just to make sure everything is in order, try this: Download the
freeware utility BatChmod, which provides a GUI to the Unix "chmod"
command. Use it to make sure your MUD folder and all its contained
folders and files have owner access set to read/write/execute.

Then try opening Entourage again, and report back with the result.
 
H

himthesipder

hi,
thanks for responding. I've tried everything you mentioned, the only
thing i hadnt done was to execute a chmod for MUD and all its
subfolders; btw its Office X Identities that holds my data file.
After doing that I still get the same behavior.
 
H

him.the.spider

himthesipder said:
hi,
thanks for responding. I've tried everything you mentioned, the only
thing i hadnt done was to execute a chmod for MUD and all its
subfolders; btw its Office X Identities that holds my data file.
After doing that I still get the same behavior.
 

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