Error (607) occured during action print

[BeamGuy]

Dear Microsoft,

I have a recent copy of Visio 2003 that was installed and working fine until last week. Then my HP DesignJet 1055CM printer that I
access through a print server had the paper loaded incorrectly. Something else may have been wrong with it too - since it's paper
selections changed and when I tried to print to it my ordinary xerox printer would end up being chosen no matter what I did.
Suffice it to say the printer was messed up - but it also seems to have messed up something on my PC as well.

Now - whenever I print with Visio to this printer I get the message Error (607) occured during action print, There has been an error
queuing your print job. This happens not only with the original hosed printer but also with all the other similar printers in the
building. But only from Visio. Other applications can print to those printers. Visio has been uninstalled and reinstalled and still
has the error.

It used to work - now it does not.

Can you suggest something that I can do to help this? I searched the web and found a few others have had this problem, but no
solutions are given.

Thanks,
Mike

 

[John Marshall, MVP]

Did you reinstall from the original disks? Visio has had several updates
since those disks were created and you will need to download and apply the
Service Packs as well. The general rule for installing software is that by
the time you get to install the physical media, there is a good chance the
company has posted an update their website. So check the companies website
for updates. In Visio's case, you should also verify that you have the
latest printer drivers for the printers you will be using.

John... Visio MVP

Need stencils or ideas? http://visio.mvps.org/3rdparty.htm
Need VBA examples? http://visio.mvps.org/VBA.htm
Common Visio Questions http://visio.mvps.org/common_questions.htm
Visio Wishlist http://visio.mvps.org/wish_list.htm

 

[Beamguy]

John,

Thanks for the reply.

I don't know which disks were used to reinstall Visio - it was done by someone
else. I do know that immediately afterwards MS update wanted to install a
security patch to office, which I did. It also had updated printer drivers for
my printer which I also installed. Neither changed my printing issues.

I now have Visio Professional 2003 SP2 (11.5509.8036)

Also - my copy of Visio was working before the episode with all the errors
with the printer - so it seems that something from that bout of errors got
cached.

Any other ideas?

Thanks,
Mike

 

[John Marshall, MVP]

You do have the latest version of Visio.

Any idea who is generating the 607 error? What is the text of the message? I
think we need more information to narrow down the problem. Visio tends to
push the limits with printers and so is usually the first to show issues
with printing.

The only answer I found through Google that related to Visio was a response
from Lori Pearce, one of the first Visio employees and exHP that speculated
it may be a memory problem. She had to change how the printer handled the
file. It had something to do with the printer not being able to handle
vectors. The search turned up several references to 607 relating to network
security, but these may not be the same 607 errors.

Occassionaly, some of the people on the Visio team drop by and they may be
able to help.

John... Visio MVP

Need stencils or ideas? http://visio.mvps.org/3rdparty.htm
Need VBA examples? http://visio.mvps.org/VBA.htm
Common Visio Questions http://visio.mvps.org/common_questions.htm
Visio Wishlist http://visio.mvps.org/wish_list.htm

 

[BeamGuy]

John,

The exact error message pops up in a box with the title "Microsoft Office Visio"
The text is:
An error (607) occured during the action print.
There has been an error queing your print job.

I also found that reference to the memory limitation in the printer on google and
tried changing the setting in the printer driver - with no effect on my error.

Thanks,
Mike

 

[John Marshall, MVP]

So Visio is handling the error, but someone else is causing it. I can not
find anything on the Microsoft knowledge base, so we will have to wait until
tomorrow.

John... Visio MVP

Need stencils or ideas? http://visio.mvps.org/3rdparty.htm
Need VBA examples? http://visio.mvps.org/VBA.htm
Common Visio Questions http://visio.mvps.org/common_questions.htm
Visio Wishlist http://visio.mvps.org/wish_list.htm

 

[BeamGuy]

John,

Thanks for your help in this matter. I just thought I would let you know how it was resolved.

I eventually found that the issue was indeed outside of Visio. Many applications could not print to the plotter, but Visio was
the only one that reported an error. Part of the problem was an extra set of registry entries in the area
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3\HP DesignJet 1055CM PS3]
I deleted these and afterwards could print a test page - but still visio & other applications could not print.

Eventually my IT department [they sometimes reluctantly support this out of their system laptop] "created a queue"
for the printer here on my laptop and visio was able to print to the plotter again. They plan on upgrading the print
servers soon, so the original problem may go away then.

Thanks,
Mike

 

[John Marshall, MVP]

Thanks for the update.

John... Visio MVP

Need stencils or ideas? http://visio.mvps.org/3rdparty.htm
Need VBA examples? http://visio.mvps.org/VBA.htm
Visio Wishlist http://visio.mvps.org/wish_list.htm

John,

Thanks for your help in this matter. I just thought I would let you know
how it was resolved.

I eventually found that the issue was indeed outside of Visio. Many
applications could not print to the plotter, but Visio was
the only one that reported an error. Part of the problem was an extra set
of registry entries in the area
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows
NT x86\Drivers\Version-3\HP DesignJet 1055CM PS3]
I deleted these and afterwards could print a test page - but still visio &
other applications could not print.

Eventually my IT department [they sometimes reluctantly support this out
of their system laptop] "created a queue"
for the printer here on my laptop and visio was able to print to the
plotter again. They plan on upgrading the print
servers soon, so the original problem may go away then.

Thanks,
Mike

So Visio is handling the error, but someone else is causing it. I can not
find anything on the Microsoft knowledge base, so we
will have to wait until tomorrow.

John... Visio MVP

Need stencils or ideas? http://visio.mvps.org/3rdparty.htm
Need VBA examples? http://visio.mvps.org/VBA.htm
Common Visio Questions http://visio.mvps.org/common_questions.htm
Visio Wishlist http://visio.mvps.org/wish_list.htm