Error: Business Contact Manager could not complete your last actio

[Josh]

I keep having problems with 2007 BCM. Have had a total of 8 hours of calls
with MS support on 4 different occassions to no avail.

First problem occured when out of the blue, and Outlook said it had
encounted an unexpected error, and must shut down -- subsequently each time I
would open Outlook, it would shut down immediately.

My first 2 calls with MS, they created a new profile, and that would work
for a day or 2, than the problem would come back.

The 3rd call, they had me uninstall BCM, and reinstall. Which worked for a
day, but now, I am getting this error message when I click on the BCM folder,
and when I try to use a timestamp in the details section of a Business
Contact:

"Business Contact Manager could not complete your last action or actions.
Please try again."

Mind you, these errors do not occur in Outlook Safe Mode.

I have uninstalled all addins, and my Nod32 AV, and that is not the issue.
I have tried a new BCM DB, but the issue still occurs.

I have tried the following, to no avail:

run reg edit: Start->Run->regedit
Go under the "HKEY_CURRENT_USER" folder
Then go under "Software"
Then right click on the "Microsoft" folder and export it to some file as a
backup.
After making a backup we deleted the following two folder under the
"Microsoft" category.

"BusinessSolutions eCRM"
"Office"

This truely seems to be a software bug. Any help would be greatly
appreciated.

 

[Josh]

I logged the error in BCM, and here are is the result (when I click on the
BCM folder, and when I try to do a timestamp):

V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MSLogon::CompareEntryIDs:Return: 0x02cf6d80, 0x00000000
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
IMAPITable::GetCollapseState:Enter: 0x0f90f780
[E] [12:22:41.6406250]BusinessLayer: Text:Cannot retrieve the collapse state
of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: Cannot retrieve the collapse
state of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngineTable.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.GetCollapseState(Byte[] InstanceKey)
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MAPITable::GetCollapseState:Return: 0x0f90f780, 0x80000003

V] [12:22:45.8750000]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
0x02d36810, 0x00040380
[E] [12:22:47.0625000]BCMRes: Object reference not set to an instance of an
object.
[E] [12:22:47.0625000]BCMRes: at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.InspectorWrapperBase.TimeStampWithWordEditor(Inspector inspector, Control ctrl)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisContact.moAddTimestamp_Click()
[V] [12:22:48.1093750]Iris.Mapi.MessageStore:
IMAPIProp::GetIDsFromNames:Enter: 0x02d36810

 

[b.schmidt]

hi,

how could you log these errors?

Sorry, I can't help you either, but I get this error message too once in
a while, when I want to open the folder "Business Contacts". First I
thought it's because I'm developing an add-in at the moment (after
re-installing the add-in or restarting the PC, everything worked fine),
but I don't know what I could have done wrong to produce such an error
message. When running Outlook 2007 from my Visual Studio I get sometimes
an unhandled StackOverFlowException a BCM dll.

It'd be bad if this is a BCM issue..

best regards,
bernhard


Josh, am 09.05.2007 19:28:

I logged the error in BCM, and here are is the result (when I click on the
BCM folder, and when I try to do a timestamp):

V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MSLogon::CompareEntryIDs:Return: 0x02cf6d80, 0x00000000
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
IMAPITable::GetCollapseState:Enter: 0x0f90f780
[E] [12:22:41.6406250]BusinessLayer: Text:Cannot retrieve the collapse state
of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: Cannot retrieve the collapse
state of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngineTable.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.GetCollapseState(Byte[] InstanceKey)
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MAPITable::GetCollapseState:Return: 0x0f90f780, 0x80000003

V] [12:22:45.8750000]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
0x02d36810, 0x00040380
[E] [12:22:47.0625000]BCMRes: Object reference not set to an instance of an
object.
[E] [12:22:47.0625000]BCMRes: at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.InspectorWrapperBase.TimeStampWithWordEditor(Inspector inspector, Control ctrl)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisContact.moAddTimestamp_Click()
[V] [12:22:48.1093750]Iris.Mapi.MessageStore:
IMAPIProp::GetIDsFromNames:Enter: 0x02d36810

I keep having problems with 2007 BCM. Have had a total of 8 hours of calls
with MS support on 4 different occassions to no avail.

First problem occured when out of the blue, and Outlook said it had
encounted an unexpected error, and must shut down -- subsequently each time I
would open Outlook, it would shut down immediately.

My first 2 calls with MS, they created a new profile, and that would work
for a day or 2, than the problem would come back.

The 3rd call, they had me uninstall BCM, and reinstall. Which worked for a
day, but now, I am getting this error message when I click on the BCM folder,
and when I try to use a timestamp in the details section of a Business
Contact:

"Business Contact Manager could not complete your last action or actions.
Please try again."

Mind you, these errors do not occur in Outlook Safe Mode.

I have uninstalled all addins, and my Nod32 AV, and that is not the issue.
I have tried a new BCM DB, but the issue still occurs.

I have tried the following, to no avail:

run reg edit: Start->Run->regedit
Go under the "HKEY_CURRENT_USER" folder
Then go under "Software"
Then right click on the "Microsoft" folder and export it to some file as a
backup.
After making a backup we deleted the following two folder under the
"Microsoft" category.

"BusinessSolutions eCRM"
"Office"

This truely seems to be a software bug. Any help would be greatly
appreciated.

 

[Josh]

Hi There - in outlook:

Help>About BCM>Check the 'Enable Logging for BCM'

Once you do that, recreate the errors you are having.

You can find this log named something like this: BCMLog_V3

It will be in localsettings>temp

Look for the lines with <E> -- that is the error.

I'm 99% sure this is a bug with BCM, or one of the applications it uses
(.NET/SQL).

I am waiting for a call today from an MS engineer, and will update my post
with anything I find.

hi,

how could you log these errors?

Sorry, I can't help you either, but I get this error message too once in
a while, when I want to open the folder "Business Contacts". First I
thought it's because I'm developing an add-in at the moment (after
re-installing the add-in or restarting the PC, everything worked fine),
but I don't know what I could have done wrong to produce such an error
message. When running Outlook 2007 from my Visual Studio I get sometimes
an unhandled StackOverFlowException a BCM dll.

It'd be bad if this is a BCM issue..

best regards,
bernhard


Josh, am 09.05.2007 19:28:

I logged the error in BCM, and here are is the result (when I click on the
BCM folder, and when I try to do a timestamp):

V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MSLogon::CompareEntryIDs:Return: 0x02cf6d80, 0x00000000
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
IMAPITable::GetCollapseState:Enter: 0x0f90f780
[E] [12:22:41.6406250]BusinessLayer: Text:Cannot retrieve the collapse state
of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: Cannot retrieve the collapse
state of a non-header row instance key.
[E] [12:22:41.6406250]Iris.Mapi.MessageStore: at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngineTable.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.BusinessLayer.QueryEngine.GetCollapseState(Guid instanceKey, Int32 collapseStateVersion)
at
Microsoft.BusinessSolutions.eCRM.Mapi.MessageStore.MapiTable.GetCollapseState(Byte[] InstanceKey)
[V] [12:22:41.6406250]Iris.Mapi.MessageStore:
MAPITable::GetCollapseState:Return: 0x0f90f780, 0x80000003

V] [12:22:45.8750000]Iris.Mapi.MessageStore: MAPIProp::GetProps:Return:
0x02d36810, 0x00040380
[E] [12:22:47.0625000]BCMRes: Object reference not set to an instance of an
object.
[E] [12:22:47.0625000]BCMRes: at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.InspectorWrapperBase.TimeStampWithWordEditor(Inspector inspector, Control ctrl)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.IrisContact.moAddTimestamp_Click()
[V] [12:22:48.1093750]Iris.Mapi.MessageStore:
IMAPIProp::GetIDsFromNames:Enter: 0x02d36810

I keep having problems with 2007 BCM. Have had a total of 8 hours of calls
with MS support on 4 different occassions to no avail.

First problem occured when out of the blue, and Outlook said it had
encounted an unexpected error, and must shut down -- subsequently each time I
would open Outlook, it would shut down immediately.

My first 2 calls with MS, they created a new profile, and that would work
for a day or 2, than the problem would come back.

The 3rd call, they had me uninstall BCM, and reinstall. Which worked for a
day, but now, I am getting this error message when I click on the BCM folder,
and when I try to use a timestamp in the details section of a Business
Contact:

"Business Contact Manager could not complete your last action or actions.
Please try again."

Mind you, these errors do not occur in Outlook Safe Mode.

I have uninstalled all addins, and my Nod32 AV, and that is not the issue.
I have tried a new BCM DB, but the issue still occurs.

I have tried the following, to no avail:

run reg edit: Start->Run->regedit
Go under the "HKEY_CURRENT_USER" folder
Then go under "Software"
Then right click on the "Microsoft" folder and export it to some file as a
backup.
After making a backup we deleted the following two folder under the
"Microsoft" category.

"BusinessSolutions eCRM"
"Office"

This truely seems to be a software bug. Any help would be greatly
appreciated.