How do I select encoding that makes a document readable

[JoAnn Paules [MVP]]

The first thing you need to learn is that this is not the correct newsgroup
for your question. Start with whatever program you use for email.

 

[Purvey]

I received an email from my employer which is an electronic payslip. I have
saved this to file as requested, but when I open it, it asks for me to select
the encoding that makes it readable. Nothing seems to make it legible. I have
Windows XP. Please help someone and please tell me in idiot language as I am
not very computer literate.