Office 2007 installation problem

[segpie]

I installed Office 2007 in my sisters Acer laptop running XP SP3. Now she
gets the following "When I do the Microsoft Office Diagnostics it tells me I
have two conflicting Outlooks installed and to uninstall one of them (which I
can’t)…. "
I have 2 questions.
How to uninstall Office 2000 or remaining files as I believe she had Office
2000 as her original program.

How to get rid of a Chinese symbol which has magically appearded in the
toolbar of her Outlook 2007? (Top left side)
Thank you.

 

[Brian Tillman [MVP - Outlook]]

I have 2 questions.
How to uninstall Office 2000 or remaining files as I believe she had Office
2000 as her original program.

Did you uninstall Office 2000 in Add/Remove Programs? Uninstall both the new
and the old, then install the new.

How to get rid of a Chinese symbol which has magically appearded in the
toolbar of her Outlook 2007? (Top left side)

If this is still a problem after you clean up the installation, write back.

 

[Peter Foldes]

segpie

You cannot uninstall Office 2000 from the Add\Remove. You need to insert the Office
2000 Setup CD's to uninstall it. Then uninstall your Office 2007 also completely and
then re-install Office 2007

 

[Brian Tillman [MVP - Outlook]]

You cannot uninstall Office 2000 from the Add\Remove.

Really? I though I remembered being able to do that, but it has been a (long)
while since I did.

 

[segpie]

Thanks for all the replies but she no longer has the original disks.
I think she has more corruption in her laptop than can be easily fixed so
I'll head down this weekend. I'll do a data back-up, then my plan is to
reinstall windows from scratch using the HP recovery system. Hopefully this
will take care of all the issues. Anything I should watch for or do prior to
this massive reset?
Will doing this clean her laptop up?

 

[Brian Tillman [MVP - Outlook]]

Thanks for all the replies but she no longer has the original disks.
I think she has more corruption in her laptop than can be easily fixed so
I'll head down this weekend. I'll do a data back-up, then my plan is to
reinstall windows from scratch using the HP recovery system. Hopefully this
will take care of all the issues. Anything I should watch for or do prior to
this massive reset?
Will doing this clean her laptop up?

That should restore her laptop to it's factory-supplied state. Make sure you
have installation disks for all of the non-preloaded software she has
installed since she purchased the PC. Make sure you back up her Windows
profile folder tree completely while no applications are running on the PC.

 

[segpie]

Here's what happened since I visited my sister.
- First her laptop was an Acer not HP.
- She bought a new laptop due to extreme frustration.
- During predelivery setup the employees at the store where she bought her
laptop tried to install her MS Office Pro 2007 for her but couldn't because
it informed them it had been installed 3X previously and the install limit
had been exceeded? We knew this wasn't so and informed them. They then
started to examine the disk (which we purchased online) and they informed her
that it was not genuine MS software. Needless to say we were shocked since
the product is packaged with the MS holograms, seals, activation keys and
looks totally legit which even fooled the store employees.
- I still don't know whether this product was copied or not.
- I did a 'recouvery' to her laptop which was having the issues (not the new
one) then installed 'Defender' and activated Norton (temporarily). Scanned
her hard drive........okay no viruses.
- I then scanned the MS Office pro 2007 disc and got a message informing me
that it contained a 'Trojan'. Wierd? I guess that's what caused all her
issues.
- Anyway we did NOT install it and the store was kind enough to provide her
with an original MS Office software because of all the problems she had,
money just spent on a top of the line laptop, etc.
So that's the story.
In the meantime I told her to keep the bad software for now. I had also
purchaesd the same product but haven't installed it yet. I did scan it with
no viruses found? I found it strange when mine arrived from Hong Kong and
hers from the US?
I'd like to report this to the authorities and MS but not quite sure how to
go about it.
We were both fooled. I'm the one who suggested she purchase it from this
company which advertised it as "an authentic and sealed new product"! We're
now out several hundred dollars each but lesson learned even though I
consider myself as a very careful online shopper!

Any suggestions on how we could go after these guys?

 

[Brian Tillman [MVP - Outlook]]

Here's what happened since I visited my sister.
- First her laptop was an Acer not HP.
- She bought a new laptop due to extreme frustration.
- During predelivery setup the employees at the store where she bought her
laptop tried to install her MS Office Pro 2007 for her but couldn't because
it informed them it had been installed 3X previously and the install limit
had been exceeded?

If this were to happen to me, I'd contact the Activation center by phone to
have them check.