OneNote will not start

Discussion in 'Onenote Newsgroup' started by Norm, Dec 20, 2007.

  1. Norm

    Norm Guest

    Hi... I've been using ON for some time, but it just started refusing to
    launch with the following error:


    "OneNote is unable to start. This may be caused by insufficient hard drive
    space or by insufficient write permissions for OneNote's notebook cache files
    in your user settings folder."

    I have plenty of space on my drive (6GB), and I can't figure out where the
    "OneNote cache files" are stored at. Nor why these settings would have
    changed. Any help with where these cache files are located or why the
    permissions would have changed?

    --
    Thanks -Norm
    Norm, Dec 20, 2007
    #1
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  2. Norm wrote:
    > Hi... I've been using ON for some time, but it just started refusing to
    > launch with the following error:
    >
    > "OneNote is unable to start. This may be caused by insufficient hard drive
    > space or by insufficient write permissions for OneNote's notebook cache files
    > in your user settings folder."
    >
    > I have plenty of space on my drive (6GB), and I can't figure out where the
    > "OneNote cache files" are stored at. Nor why these settings would have
    > changed. Any help with where these cache files are located or why the
    > permissions would have changed?


    This error can occur if the cache files have errors in them. We should
    start by clearing out the cache. It is located in "c:\documents and
    settings\username\local settings\application
    data\microsoft\onenote\12.0". Go in there and delete
    OneNoteOfflineCache.onecache and OneNoteOfflineCache_Files. Note that
    doing so will discard any unsynced changes you had to remote notebooks.
    You may also need to reopen your notebooks after doing this
    (File->Open->Notebook). Let us know if that doesn't fix it.

    Ilya
    Ilya Koulchin, Dec 21, 2007
    #2
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  3. Norm

    Norm Guest

    Hi Ilya... thanks for the tips.

    I did delete the cache files but still can't start ON. Also, I can't even
    get to the point of File>Open>Notebook because the ON application will not
    even start. As soon as I try to start the program it gives me the error
    message that I described below and exits.

    --
    Thanks -Norm


    "Ilya Koulchin" wrote:

    > Norm wrote:
    > > Hi... I've been using ON for some time, but it just started refusing to
    > > launch with the following error:
    > >
    > > "OneNote is unable to start. This may be caused by insufficient hard drive
    > > space or by insufficient write permissions for OneNote's notebook cache files
    > > in your user settings folder."
    > >
    > > I have plenty of space on my drive (6GB), and I can't figure out where the
    > > "OneNote cache files" are stored at. Nor why these settings would have
    > > changed. Any help with where these cache files are located or why the
    > > permissions would have changed?

    >
    > This error can occur if the cache files have errors in them. We should
    > start by clearing out the cache. It is located in "c:\documents and
    > settings\username\local settings\application
    > data\microsoft\onenote\12.0". Go in there and delete
    > OneNoteOfflineCache.onecache and OneNoteOfflineCache_Files. Note that
    > doing so will discard any unsynced changes you had to remote notebooks.
    > You may also need to reopen your notebooks after doing this
    > (File->Open->Notebook). Let us know if that doesn't fix it.
    >
    > Ilya
    >
    Norm, Dec 22, 2007
    #3
  4. Norm

    boblarson Guest

    Norm:

    What Operating System are you using?
    --
    Bob Larson
    Access World Forums Super Moderator
    Utter Access VIP
    Tutorials at http://www.btabdevelopment.com
    If my post was helpful to you, please rate the post.
    __________________________________


    "Norm" wrote:

    > Hi Ilya... thanks for the tips.
    >
    > I did delete the cache files but still can't start ON. Also, I can't even
    > get to the point of File>Open>Notebook because the ON application will not
    > even start. As soon as I try to start the program it gives me the error
    > message that I described below and exits.
    >
    > --
    > Thanks -Norm
    >
    >
    > "Ilya Koulchin" wrote:
    >
    > > Norm wrote:
    > > > Hi... I've been using ON for some time, but it just started refusing to
    > > > launch with the following error:
    > > >
    > > > "OneNote is unable to start. This may be caused by insufficient hard drive
    > > > space or by insufficient write permissions for OneNote's notebook cache files
    > > > in your user settings folder."
    > > >
    > > > I have plenty of space on my drive (6GB), and I can't figure out where the
    > > > "OneNote cache files" are stored at. Nor why these settings would have
    > > > changed. Any help with where these cache files are located or why the
    > > > permissions would have changed?

    > >
    > > This error can occur if the cache files have errors in them. We should
    > > start by clearing out the cache. It is located in "c:\documents and
    > > settings\username\local settings\application
    > > data\microsoft\onenote\12.0". Go in there and delete
    > > OneNoteOfflineCache.onecache and OneNoteOfflineCache_Files. Note that
    > > doing so will discard any unsynced changes you had to remote notebooks.
    > > You may also need to reopen your notebooks after doing this
    > > (File->Open->Notebook). Let us know if that doesn't fix it.
    > >
    > > Ilya
    > >
    boblarson, Dec 23, 2007
    #4
  5. Norm

    Norm Guest

    ..
    I'm using Vista Home Premium
    --
    Thanks -Norm


    "boblarson" wrote:

    > Norm:
    >
    > What Operating System are you using?
    > --
    > Bob Larson
    > Access World Forums Super Moderator
    > Utter Access VIP
    > Tutorials at http://www.btabdevelopment.com
    > If my post was helpful to you, please rate the post.
    > __________________________________
    >
    >
    > "Norm" wrote:
    >
    > > Hi Ilya... thanks for the tips.
    > >
    > > I did delete the cache files but still can't start ON. Also, I can't even
    > > get to the point of File>Open>Notebook because the ON application will not
    > > even start. As soon as I try to start the program it gives me the error
    > > message that I described below and exits.
    > >
    > > --
    > > Thanks -Norm
    > >
    > >
    > > "Ilya Koulchin" wrote:
    > >
    > > > Norm wrote:
    > > > > Hi... I've been using ON for some time, but it just started refusing to
    > > > > launch with the following error:
    > > > >
    > > > > "OneNote is unable to start. This may be caused by insufficient hard drive
    > > > > space or by insufficient write permissions for OneNote's notebook cache files
    > > > > in your user settings folder."
    > > > >
    > > > > I have plenty of space on my drive (6GB), and I can't figure out where the
    > > > > "OneNote cache files" are stored at. Nor why these settings would have
    > > > > changed. Any help with where these cache files are located or why the
    > > > > permissions would have changed?
    > > >
    > > > This error can occur if the cache files have errors in them. We should
    > > > start by clearing out the cache. It is located in "c:\documents and
    > > > settings\username\local settings\application
    > > > data\microsoft\onenote\12.0". Go in there and delete
    > > > OneNoteOfflineCache.onecache and OneNoteOfflineCache_Files. Note that
    > > > doing so will discard any unsynced changes you had to remote notebooks.
    > > > You may also need to reopen your notebooks after doing this
    > > > (File->Open->Notebook). Let us know if that doesn't fix it.
    > > >
    > > > Ilya
    > > >
    Norm, Dec 23, 2007
    #5
  6. Norm

    boblarson Guest

    Norm - give this a try -

    Go to C:\Program Files\Microsoft Office\Office11\ (I used 11 because I am
    using OneNote 2003 but if you have 2007, use Office 12)

    Then, right-click on the file, select PROPERTIES and then on the
    COMPATIBILITY tab select the RUN AS ADMINISTRATOR checkbox.

    Then, see if that helps. If not, try selecting, under the same
    Compatibility tab and COMPATIBILITY MODE - Windows XP (Service Pack 2).
    --
    Bob Larson
    Access World Forums Super Moderator
    Utter Access VIP
    Tutorials at http://www.btabdevelopment.com
    If my post was helpful to you, please rate the post.
    __________________________________


    "Norm" wrote:

    > .
    > I'm using Vista Home Premium
    > --
    > Thanks -Norm
    >
    >
    > "boblarson" wrote:
    >
    > > Norm:
    > >
    > > What Operating System are you using?
    > > --
    > > Bob Larson
    > > Access World Forums Super Moderator
    > > Utter Access VIP
    > > Tutorials at http://www.btabdevelopment.com
    > > If my post was helpful to you, please rate the post.
    > > __________________________________
    > >
    > >
    > > "Norm" wrote:
    > >
    > > > Hi Ilya... thanks for the tips.
    > > >
    > > > I did delete the cache files but still can't start ON. Also, I can't even
    > > > get to the point of File>Open>Notebook because the ON application will not
    > > > even start. As soon as I try to start the program it gives me the error
    > > > message that I described below and exits.
    > > >
    > > > --
    > > > Thanks -Norm
    > > >
    > > >
    > > > "Ilya Koulchin" wrote:
    > > >
    > > > > Norm wrote:
    > > > > > Hi... I've been using ON for some time, but it just started refusing to
    > > > > > launch with the following error:
    > > > > >
    > > > > > "OneNote is unable to start. This may be caused by insufficient hard drive
    > > > > > space or by insufficient write permissions for OneNote's notebook cache files
    > > > > > in your user settings folder."
    > > > > >
    > > > > > I have plenty of space on my drive (6GB), and I can't figure out where the
    > > > > > "OneNote cache files" are stored at. Nor why these settings would have
    > > > > > changed. Any help with where these cache files are located or why the
    > > > > > permissions would have changed?
    > > > >
    > > > > This error can occur if the cache files have errors in them. We should
    > > > > start by clearing out the cache. It is located in "c:\documents and
    > > > > settings\username\local settings\application
    > > > > data\microsoft\onenote\12.0". Go in there and delete
    > > > > OneNoteOfflineCache.onecache and OneNoteOfflineCache_Files. Note that
    > > > > doing so will discard any unsynced changes you had to remote notebooks.
    > > > > You may also need to reopen your notebooks after doing this
    > > > > (File->Open->Notebook). Let us know if that doesn't fix it.
    > > > >
    > > > > Ilya
    > > > >
    boblarson, Dec 23, 2007
    #6
  7. Norm wrote:
    > I did delete the cache files but still can't start ON. Also, I can't even
    > get to the point of File>Open>Notebook because the ON application will not
    > even start. As soon as I try to start the program it gives me the error
    > message that I described below and exits.


    Have you tried repairing the OneNote installation? To do so, go to "Add
    or Remove Programs", select OneNote (or Office Home and Student or
    Office Ultimate if you have one of them installed), click Change, and
    then select Repair.

    Ilya
    Ilya Koulchin, Dec 23, 2007
    #7
  8. Norm

    Norm Guest

    Hi Bob... I couldn't get this to work either. Thanks for the idea. I've
    decieded just to blow my system away and reinstall everything.
    --
    Thanks -Norm


    "boblarson" wrote:

    > Norm - give this a try -
    >
    > Go to C:\Program Files\Microsoft Office\Office11\ (I used 11 because I am
    > using OneNote 2003 but if you have 2007, use Office 12)
    >
    > Then, right-click on the file, select PROPERTIES and then on the
    > COMPATIBILITY tab select the RUN AS ADMINISTRATOR checkbox.
    >
    > Then, see if that helps. If not, try selecting, under the same
    > Compatibility tab and COMPATIBILITY MODE - Windows XP (Service Pack 2).
    > --
    > Bob Larson
    > Access World Forums Super Moderator
    > Utter Access VIP
    > Tutorials at http://www.btabdevelopment.com
    > If my post was helpful to you, please rate the post.
    > __________________________________
    >
    >
    > "Norm" wrote:
    >
    > > .
    > > I'm using Vista Home Premium
    > > --
    > > Thanks -Norm
    > >
    > >
    > > "boblarson" wrote:
    > >
    > > > Norm:
    > > >
    > > > What Operating System are you using?
    > > > --
    > > > Bob Larson
    > > > Access World Forums Super Moderator
    > > > Utter Access VIP
    > > > Tutorials at http://www.btabdevelopment.com
    > > > If my post was helpful to you, please rate the post.
    > > > __________________________________
    > > >
    > > >
    > > > "Norm" wrote:
    > > >
    > > > > Hi Ilya... thanks for the tips.
    > > > >
    > > > > I did delete the cache files but still can't start ON. Also, I can't even
    > > > > get to the point of File>Open>Notebook because the ON application will not
    > > > > even start. As soon as I try to start the program it gives me the error
    > > > > message that I described below and exits.
    > > > >
    > > > > --
    > > > > Thanks -Norm
    > > > >
    > > > >
    > > > > "Ilya Koulchin" wrote:
    > > > >
    > > > > > Norm wrote:
    > > > > > > Hi... I've been using ON for some time, but it just started refusing to
    > > > > > > launch with the following error:
    > > > > > >
    > > > > > > "OneNote is unable to start. This may be caused by insufficient hard drive
    > > > > > > space or by insufficient write permissions for OneNote's notebook cache files
    > > > > > > in your user settings folder."
    > > > > > >
    > > > > > > I have plenty of space on my drive (6GB), and I can't figure out where the
    > > > > > > "OneNote cache files" are stored at. Nor why these settings would have
    > > > > > > changed. Any help with where these cache files are located or why the
    > > > > > > permissions would have changed?
    > > > > >
    > > > > > This error can occur if the cache files have errors in them. We should
    > > > > > start by clearing out the cache. It is located in "c:\documents and
    > > > > > settings\username\local settings\application
    > > > > > data\microsoft\onenote\12.0". Go in there and delete
    > > > > > OneNoteOfflineCache.onecache and OneNoteOfflineCache_Files. Note that
    > > > > > doing so will discard any unsynced changes you had to remote notebooks.
    > > > > > You may also need to reopen your notebooks after doing this
    > > > > > (File->Open->Notebook). Let us know if that doesn't fix it.
    > > > > >
    > > > > > Ilya
    > > > > >
    Norm, Dec 24, 2007
    #8
  9. Norm

    Norm Guest

    Hi Ilya... I tried a repair but it didn't change anything. OneNote still
    will not start. I've decided to blow my system away and reinstall
    everything. Thanks for the idea.

    --
    Thanks -Norm


    "Ilya Koulchin" wrote:

    > Norm wrote:
    > > I did delete the cache files but still can't start ON. Also, I can't even
    > > get to the point of File>Open>Notebook because the ON application will not
    > > even start. As soon as I try to start the program it gives me the error
    > > message that I described below and exits.

    >
    > Have you tried repairing the OneNote installation? To do so, go to "Add
    > or Remove Programs", select OneNote (or Office Home and Student or
    > Office Ultimate if you have one of them installed), click Change, and
    > then select Repair.
    >
    > Ilya
    >
    Norm, Dec 24, 2007
    #9
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