OneNote will not start

[Norm]

Hi... I've been using ON for some time, but it just started refusing to
launch with the following error:


"OneNote is unable to start. This may be caused by insufficient hard drive
space or by insufficient write permissions for OneNote's notebook cache files
in your user settings folder."

I have plenty of space on my drive (6GB), and I can't figure out where the
"OneNote cache files" are stored at. Nor why these settings would have
changed. Any help with where these cache files are located or why the
permissions would have changed?

 

[Ilya Koulchin]

Hi... I've been using ON for some time, but it just started refusing to
launch with the following error:

"OneNote is unable to start. This may be caused by insufficient hard drive
space or by insufficient write permissions for OneNote's notebook cache files
in your user settings folder."

I have plenty of space on my drive (6GB), and I can't figure out where the
"OneNote cache files" are stored at. Nor why these settings would have
changed. Any help with where these cache files are located or why the
permissions would have changed?

This error can occur if the cache files have errors in them. We should
start by clearing out the cache. It is located in "c:\documents and
settings\username\local settings\application
data\microsoft\onenote\12.0". Go in there and delete
OneNoteOfflineCache.onecache and OneNoteOfflineCache_Files. Note that
doing so will discard any unsynced changes you had to remote notebooks.
You may also need to reopen your notebooks after doing this
(File->Open->Notebook). Let us know if that doesn't fix it.

Ilya

 

[Norm]

Hi Ilya... thanks for the tips.

I did delete the cache files but still can't start ON. Also, I can't even
get to the point of File>Open>Notebook because the ON application will not
even start. As soon as I try to start the program it gives me the error
message that I described below and exits.

 

[boblarson]

Norm:

What Operating System are you using?
--
Bob Larson
Access World Forums Super Moderator
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Tutorials at http://www.btabdevelopment.com
If my post was helpful to you, please rate the post.
__________________________________

 

[Norm]

..
I'm using Vista Home Premium
--
Thanks -Norm

Norm:

What Operating System are you using?
--
Bob Larson
Access World Forums Super Moderator
Utter Access VIP
Tutorials at http://www.btabdevelopment.com
If my post was helpful to you, please rate the post.
__________________________________

 

[boblarson]

Norm - give this a try -

Go to C:\Program Files\Microsoft Office\Office11\ (I used 11 because I am
using OneNote 2003 but if you have 2007, use Office 12)

Then, right-click on the file, select PROPERTIES and then on the
COMPATIBILITY tab select the RUN AS ADMINISTRATOR checkbox.

Then, see if that helps. If not, try selecting, under the same
Compatibility tab and COMPATIBILITY MODE - Windows XP (Service Pack 2).
--
Bob Larson
Access World Forums Super Moderator
Utter Access VIP
Tutorials at http://www.btabdevelopment.com
If my post was helpful to you, please rate the post.
__________________________________

 

[Ilya Koulchin]

I did delete the cache files but still can't start ON. Also, I can't even
get to the point of File>Open>Notebook because the ON application will not
even start. As soon as I try to start the program it gives me the error
message that I described below and exits.

Have you tried repairing the OneNote installation? To do so, go to "Add
or Remove Programs", select OneNote (or Office Home and Student or
Office Ultimate if you have one of them installed), click Change, and
then select Repair.

Ilya

 

[Norm]

Hi Bob... I couldn't get this to work either. Thanks for the idea. I've
decieded just to blow my system away and reinstall everything.

 

[Norm]

Hi Ilya... I tried a repair but it didn't change anything. OneNote still
will not start. I've decided to blow my system away and reinstall
everything. Thanks for the idea.