Speed in opening word documents and executing the word application

[New User of Microsoft XP Professional]

I work in an office with 25 users which were all "refreshed" with new
computers and upgraded to Windows XP Professional. All the applications open
immediatly with the exception of "Word". It takes around 20 seconds to
execute the application and about 45 seconds to open documents no matter how
small the size. This is frustrating as the previous version "Windows 2000"
was much faster. Most docs opened immediatly. Excell, Access, PowerPoint, in
XP, all execute upon a click of the icon so why is Word different. I have
called our helpdesk for assistance and believe they cannot figure this out or
my request has been buried. Does anyone have a clue as to why this is
happening??

 

[Jonathan West]

Hi new User

I suspect that the templates for your documents have been located on a
shared network drive, and in the process of upgrading the location of the
shared drive has been changed. This is a known bug in Word.

This KB article describes the problem.

Your Word documents take a long time to open when they have attached
templates
http://support.microsoft.com/?kbid=823372

The problem does *not* occur if the templates is located on the C: drive

According to this article, the problem is fixed if you install Windows XP
Service Pack 2

List of fixes included in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;[LN];811113

However, I have still experienced this kind of problem even though I have XP
SP2.

In the short term, the fix is to set the network share back to how it was,
so that the templates can be quickly found again. In the long term, the fix
is always to store company templates on the C drive of each PC.

--
Regards
Jonathan West - Word MVP
www.intelligentdocuments.co.uk
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