"User mailbox exceeds allowed size" while size is 2 GB?

[namnk]

Hi,
The sender is received the feedback from mail server: "User mailbox exceeds
allowed size" while folder size is near 2GB. I ensure that the personal
folder which I have created is outlook 2003 personal folder.
Pls show me your solutions!
Thanks for your reply.

 

[Vince Averello [MVP-Outlook]]

Is it possible that the mailbox being sent to is over its size (my server
mailbox is limited to 20MB) and not the PST size being the factor?

 

[K. Orland]

I agree with Vince. It appears that the recipient's mailbox is over its cap.
You don't state what your email environment is (POP3, Exchange, etc.).
I have my user mailboxes capped, as well as attachment size and they know to
give me a call when there is an issue so I can review their mailbox with
them.
You should contact your Admin to discuss this further. You can also check
your mailbox size by looking at the properties of Outlook Today.
--
Kathleen Orland

http://www.howto-outlook.com/

 

[namnk]

Thanks for your reply!
I agree both of you, Vince and Orland.
But I need to describe more specific:
+ I'm using POP3
+ My mailbox size is over 2 GigaByte
+ The mail which I have been sent is very small, about 50 Kb without
attachment. And this mail is my colleague mail (in same office)
+ If I create a new mailbox, outlook will run normally. But I still want to
troubleshoot this problem because I'm glad receiving your answers
I'm waitng...
Bye!

 

[Brian Tillman]

The sender is received the feedback from mail server: "User mailbox
exceeds allowed size" while folder size is near 2GB. I ensure that
the personal folder which I have created is outlook 2003 personal
folder.

First, check to make sure your PST is a Unicode file. Right-click its root
and choose Properties and click Advanced. In the Format field, if it says
"Personal Folders File", you're OK. If it says "Personal Folders File
(97-2002)", then you're still using the old style. If that doesn't pan out,
perhaps you have a mailbox quota on the server.