Word crashes when I try to create a horizontal line

J

JScar

Fully realizing that I bought a Microsoft product (stupid me), I am
experiencing problems with Word 2002.

When I try to create a horizontal line in a Word document, I get an error
reading "Media Catalog Object has detected an error and needs to close."

Then, as if this is surprising, Word freezes up and I have to force it to
close. I already ran the detect and repair option, and nothing.

Any ideas? Or should I just buy an Apple now rather than later?
 
P

Pat Garard

So! Have I got this right? You want to heap $hit on Word
and then you want the people who use it ('cos they like it,
'n it works ok for them) to help you out?

You need to Get Real Pal!!

And of course you give us heaps of information, don't you?

For example, are you:

Creating a line by clicking the 'line' button on the Drawing
Toolbar and dragging your line,
OR
are you typing '---' (or '___' or '===') followed by Enter??

What sort of a ¶rize ¶rick are you?
--
Regards,
Pat Garard
Melbourne, Australia

PS Do not buy an Apple. It does run Word, but they don't
want you either!!

Remind me never to visit Roseville CA.
_______________________
 
J

JScar

wow. you Microsoft people are really touchy feely aren't you? (and no, i'm
not your pal) Do I expect support from MS? Sure I do. I bought something and
expect it to work just like you expect your car to start every day. It
doesn't take a genius to figure out that MS isn't perfect. Apple isn't
either, but at least they support their products.

Information: I'm trying to insert a horizontal rule by Format-->Borders &
Shading-->Horizontal Line

"There is nothing inherrently wrong with MS Word."--Are you smoking crack
off your mother's back or what? MS Word has plenty of problems. Why am I
still using it? Because for the most part it has worked fine for what I use
it for. But these minor problems can be a real pain sometimes.

Regards,
JScar

BTW, Roseville wouldn't want you anyway.
 
J

Jezebel

None of the people posting here has any connection with Microsoft. All the
posters are volunteers.

So --

Option 1: apologize for being an idiotic little fart, or
Option 2: go **** yourself
 
G

Graham Mayor

We are not 'Microsoft people' but users like yourself, only we are prepared
to give of our time to help others, sometimes even to those who don't even
have the good grace to appreciate it. If you want support from Microsoft
then contact Microsoft not a public news group.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
 
P

Pat Garard

G'Day Roseville,

We are not 'Microsoft' people.
We are users of Word (among many other things).
We participate in these Groups to be helped/helpful.
We improve ourselves through co-operative problem solving.
(Your SECOND post gave ME the opportunity to re-visit
a feature of Word that I rarely use - I am grateful for that.)
We react badly to 'Loud and Aggressive Persons - They are
Vexatious to the Spirit' (Desiderata).
When 'minor problems' become 'real pain', there is often an
attitude problem - and THAT leads to what Graham calls
'pilot error'.
I regret that I am unable to shed light on your Issue.

BTW - Melbourne would 'throw a Shrimp on the barby'!
 
J

JScar

Thanks for responding. I realize I was a little pissed when I posted the
first time about my problem. My error. I should have waited to post or
reconsider my wording.

I also realize you (both) are giving your time freely and appreciation
should be extended to you for that. Nevertheless, Word has a problem (not,
pilot error).

Regarding the problem: Microsoft Support basically asked me to reinstall
Word since they could not figure out the problem. This is not what anyone
wants to hear and proves my point exactly. It is not a support issue, but an
engineering issue. In other words, (unforunately) it's not your problem, it's
mine (the customer).

I am surprised the "Detect and Repair" option did not find anything at all.
So...I may end up reinstalling the program if I ever want to use that
feature. Maybe I can just uninstall Word instead of the entire Office suite.
Thanks for your time.

Thanks,
JScar
 
G

Graham Mayor

Re-installing Word does not do anything that addresses the core issue and
that is that the associated user systems are the problem. This means that
there is some corruption in the document, in the document template, in the
default normal.dot template in an add-in or in the registry configuration.
None of these are addressed by a re-install which will attempt to retain a
user's personal configurations. The two links I posted originally will
address all of these issues and the second will put right any hangover from
the crashes.

If after that you still have a problem, then there may be a more obscure
issue to track down. This could be a conflict with the screen display driver
or the printer driver, or with some third party software on the PC - of
which Norton AV would be a prime suspect. In the case of that application,
then uncheck its Office plug-in option, which causes more trouble than it
cures.


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
 
P

Pat Garard

G'Day Again,

The error that you reported in your first post, "Media Catalog
Object has detected ....", suggests that the problem is not an
immediate Word Problem but a problem with "Media Catalog".

There are Microsoft DLLs (Medcat.dll, Artgalry.dll) that
enable the "Media Catalog Object", so the problem is
certainly with Microsoft and is probably the Art Gallery.

What appears certain, is that re-installing Word is NOT the
way to go!

Try removing the Art Gallery component (in Office Xp it
is called "Microsoft Office Xp Media Content").

After removal, RENAME the Folder:
\PROGRAM FILES
\COMMON FILES\
MICROSOFT SHARED
\ARTGALRY to
\OLD_ARTGALRY
then reinstall the Media OR detect and repair Office.

If all goes well, you can then delete that Folder.

Good Luck - and let's know how things go!
 

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