can receive but cant send (can send to hotmail but mostly no other

J

jessica

I can receive but cant send and I looked on the online help. My error message
is 553. And then i change for the outgoing server to require AUTHENTICATION
and so when i send an email, i dont get an error message this time but it
still doesn't send. I can send to my hotmail account but i cant send to other
emails. The SPA thing isnt it, i tried that. I have outlook2003 . When I
click "test account setting", everything says completed including "send test
email". what's the problem. I have smtp as outgoing. please help!!!!!!!!!!!!
 
J

Jeff Stephenson [MSFT]

I can receive but cant send and I looked on the online help. My error message
is 553. And then i change for the outgoing server to require AUTHENTICATION
and so when i send an email, i dont get an error message this time but it
still doesn't send. I can send to my hotmail account but i cant send to other
emails. The SPA thing isnt it, i tried that. I have outlook2003 . When I
click "test account setting", everything says completed including "send test
email". what's the problem. I have smtp as outgoing. please help!!!!!!!!!!!!

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after trying to send?
 
J

jessica

i did turn the diagnostic logging. what do i do next? Afterwards I did send
an email and got no troubleshooting message. The sent email goes to the sent
folder but it doesnt actually get sent . How do i find/get the OPMLog.log
file? thanx
 
J

jessica

ok actually i read at the bottom of the link you gave and i tried looking
for the log file but i cant find it on my computer. I did search "log file"
under search folders and files and i got a few things but i dont know if its
the right one. one of them said errorlogfile:
52
Bad file name or number
11:04:13 PM
1/31/2005
CheckRegistryActiveXComponent
 
J

Jeff Stephenson [MSFT]

i did turn the diagnostic logging. what do i do next? Afterwards I did send
an email and got no troubleshooting message. The sent email goes to the sent
folder but it doesnt actually get sent . How do i find/get the OPMLog.log
file? thanx

If the message goes to the sent folder it's generally been sent. Whether
it's received at the other end is a different story, though - are you
saying that the message went to the sent folder but never was received?

The log file you want is named OPMLog.log, and may be a hidden file, so
your search should include hidden files.
 
B

Brian Tillman

jessica said:
ok actually i read at the bottom of the link you gave and i tried
looking for the log file but i cant find it on my computer. I did
search "log file" under search folders and files and i got a few
things but i dont know if its the right one.

Like Jeff said, the file is named "OPMlog.log" and if you were to read the
article to which he supplied the link, you'd see the following:

"The POP3, SMTP, MAPI transport types are written to a single log file in
the following locations:

On Microsoft Windows XP, and Microsoft Windows 2000:
C:\Documents and Settings\<logon name>\Local Settings\temp\OPMLOG.LOG

On Microsoft Windows 98, Microsoft Windows 98 Second Edition, and Microsoft
Windows Millennium Edition (Me):
C:\Windows\temp\OPMLOG.LOG"

So, that means you can open Windows Explorer and type either

%UserProfile%\Local Settings\temp

or

%WinDir%\temp

in the Address bar and press Enter. You'll then see the log file
OPMLOG.LOG. Since you are using the Web interface to this newsgroup, you
can use cut-and-paste to include the contents of the log in your post.
 

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