Cannot start Import/Export engine

Discussion in 'Microsoft Outlook' started by tdester, Jun 23, 2006.

  1. tdester

    tdester Guest

    Office 2003

    From Outlook, when I click File|Import/Export...I get a message that says
    "Microsoft Office cannot start the Import/Export engine" and then gives
    instructions on how to fix it via install...Add or Remove features....and
    change the feature to...Run from My Computer or Run from CD/Network. When I
    follow these instructions, everything seems to "reinstall" but I get the same
    error message. My question is...if I uninstall Office 2003 and reinstall
    would I lose my Contacts, Calendar, etc. upon completion of the reinstall.

    Any insights to this problem would be greatly appreciated.
    tdester, Jun 23, 2006
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  2. State more accurately the instructions you followed and exactly what
    happened. State the error message more accurately.
    Russ Valentine [MVP-Outlook], Jun 23, 2006
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  3. tdester

    tdester Guest

    Russ, what I see is this....when I select Import/Export from the File drop
    down list..

    Microsoft Outlook cannot start the Import/Export Engine. This feature is not
    avialable. To make this feature available, please run Setup again, select
    "Add ro Remove Features" and change the feature to "Run from My Computer" or
    "Run from CD/network".

    Then I
    - Run Setup
    -Choose "Add ro Remove Features"
    -Select Outlook on the custom setup window
    -Select "Choose advanced customisation of applications"
    -From the "Advanced Customization" window I expand "Microsoft Office Outlook"
    -From the very next "Advanced Customisation" window I click "Importers and
    -From the drop down list I click "Run from My Computer"
    -Then I click "Update"

    The installation continues and appears to complete succesfully. After all
    this, I still get the same "Microsoft Outlook cannot start........engine.

    tdester, Jun 23, 2006
  4. So what is the source of your installation files?
    Russ Valentine
    Russ Valentine [MVP-Outlook], Jun 23, 2006
  5. tdester

    tdester Guest

    Office Basic Edition CD

    tdester, Jun 24, 2006
  6. Go on. Did you insert it? Have you tried installing from the CD?
    What version?
    Russ Valentine
    Russ Valentine [MVP-Outlook], Jun 24, 2006
  7. tdester

    tdester Guest

    Well, I resolved it. I ran Setup from the installation CD, and selected
    uninstall Office 2003, which left Office 2003 intact, then I used Add/Remove
    to remove Office 2003. That removed Office 2003. Then using the installation
    CD, I installed Office 2003 (Word, Excel, Outlook). Upon completion, my
    personal folders in Outlook were intact and the Import/Export feature was

    tdester, Jun 24, 2006
  8. Rather a lot to go through when you could have just installed the feature
    you needed from the CD.
    Russ Valentine
    Russ Valentine [MVP-Outlook], Jun 25, 2006
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