Color-filled boxes, borders aren't visiable on screen only in prev

[Accidental Techie in Maine]

We have Microsoft Office Small Business Edition 2003 on the computers at
work. A coworker and I collaborate on a newsletter via our shared documents
folder on the server. For no obvious reason, when she was working on the
newsletter in Publisher today, none of the color fills, transparencies or
text box borders would show up on the screen. The Format text box tabs show
what she did and the changes are visiable in the print preview window, but
not on screen when actually working in the document. The same document works
fine and shows everything when I pull it up on my computer.

I made sure her computer was updated, checked all the tools/options and view
settings -- everything. I created a new publisher document on her computer
and had the same issue. I created a new Word document on her computer and not
only did color fills, boarders, etc. not show up on the screen, they don't
show up in print preview now either!

I got so frustrated that we erased the whole office suite from her computer
and installed a brand new, never been opened Microsoft Office Small Business
Edition 2003 suite. Same exact problems persist.

HELP!!

 

[Mary Sauer]

Are you sure View, Pictures, Detailed Display is checked.

Read the fourth FAQ here, it very well could be a solution to your problem.
http://ed.mvps.org/Static.aspx?=Publisher/FAQs

--
Mary Sauer
http://msauer.mvps.org/

"Accidental Techie in Maine" <Accidental Techie in
(e-mail address removed)> wrote in message
news:[email protected]...

 

[Accidental Techie in Maine]

Hi Mary,

Thank you so much for the response. Unfortunately, this didn't fix the
problem. The "Detailed Display" was checked already. So I went to the FAQ
link you sent. dragging the Hardware Acceleration slider down three notches
didn't change anything.

I identified the graphics controller as an Intel 82845G (6.14.10.3889) but
can't seem to locate whether or nat that needs/can be upgraded. Could that be
the problem?

 

[Mary Sauer]

If you go to the Intel web site they will do a check to see if you have the
latest update. If you don't want the automatic check there is a download. It is
worth the look.

http://www.intel.com/support/graphics/intel845g/

 

[Accidental Techie in Maine]

I've got the latest update for the Graphics Controller, and double-checked to
make sure I have all the latest Microsoft updates, too.

Still having the problem of not being able to see fills and borders on text
boxes in Word or Publisher. Again, both print with the colors in place and
Publisher displays colors in print view (not Word, though).

Clip art, photos, fonts and eveything else displays in full color -- just
not text boxes and borders.

Any more ideas?

 

[Mary Sauer]

What printer model are you using? Is the driver current? If you choose a
different printer do the fills show?

 

[Accidental Techie in Maine]

Newer printer, completely current drivers (checked for updates). Changing
printers doesn't fix problem either.

Out of continued sheer frustration, I uninstalled Microsoft Office again
this morning, deleted everything connected to it in the Registry and
reinstalled Office. Problem persists!!!

It's like the drawing tool bar has a glitch in Publisher, Word ...and yes,
Excel, too!

The only thing left I can think of is that this computer is running Windows
Home Edition and all the others have Windows XP. Could that cause an
unexpected sudden glitch like this?

Is my last resort to wipe the harddrive clean and start all over again?

 

[Mary Sauer]

Look in the Control Panel, Accessibility.
On the Display tab, click to clear the Use High Contrast check box.

 

[Accidental Techie in Maine]

HOORAY!!!

Thank you so much, Mary! That was the problem. My coworker swore she "didn't
touch anything; it just stopped working." As soon as I read your last post I
went into the office over the weekend because it all made sense -- I
remembered seeing a different wallpaper on her screen. She didn't change
anything in Microsoft Office; she changed the controls on her display! After
four days and countless hours of frustrated brain time, it was all resolved
with a simple click of one box. Amazing!

Thank you soooooo much for your assistance!

Deanna

 

[Mary Sauer]

Hey, glad to help. I only wish I had given you the solution earlier... I really
appreciate your update.