Corrupt Attachments with Outlook

[Luau via OfficeKB.com]

I am sorry to post yet another "Corrupt Attachment" posting, but I searched
all the existing ones and failed to resolve my problem...

Platform:

Windows XP Pro
Office XP
Norton AV (Corp 8.1.1)
Spam Scan: AdAware
Spybot Search and Destroy (protection enabled)

If I create an email in Outlook and attach ANY type of document (.doc, .xls, .
pdf), the recipient cannot open this doc.

The message says:

The document name or path is not valid. Try these suggestions. *Check the
file permissions for the document or drive. *Use the File Open Dialog box to
locate the document.

However, (once again on the SENDING BOX), if I open the document in its
native application (Word, Excel, Adobe Reader) and select EMAIL document from
the respective appliation's FILE menu, the document opens perfectly!!!

Examination of the two emails on the RECIEVING BOX shows them both to have an
attachment:

- with the same name
- listed with the same size
- that is detachable (but the bad one won't open directly from the email OR
from a saved location on the HD.

Something from within my Outlook application is corrupting my attachments.

Any thoughts???

 

[Lanwench [MVP - Exchange]]

In

I am sorry to post yet another "Corrupt Attachment" posting, but I
searched all the existing ones and failed to resolve my problem...

Platform:

Windows XP Pro
Office XP
Norton AV (Corp 8.1.1)
Spam Scan: AdAware
Spybot Search and Destroy (protection enabled)

If I create an email in Outlook and attach ANY type of document
(.doc, .xls, . pdf), the recipient cannot open this doc.

The message says:

The document name or path is not valid. Try these suggestions.
*Check the file permissions for the document or drive. *Use the File
Open Dialog box to locate the document.

However, (once again on the SENDING BOX), if I open the document in
its native application (Word, Excel, Adobe Reader) and select EMAIL
document from the respective appliation's FILE menu, the document
opens perfectly!!!

Examination of the two emails on the RECIEVING BOX shows them both to
have an attachment:

- with the same name
- listed with the same size
- that is detachable (but the bad one won't open directly from the
email OR from a saved location on the HD.

Something from within my Outlook application is corrupting my
attachments.

Any thoughts???

If you're using word as email editor, disable this.
If you're using rich text in Outlook, change to plain text or HTML. For the
most basic level of troubleshooting (lowest level, I should say....) use
plain text.