deleting an hotmail email w/a 16mb attachment stuck in the outbox

H

Hopeless

I cannot remove an email sent through outlook using my hotmail account. As a
result, all my other pop accounts cannot send any messages out.

Whenever I try and delete the message, it says that the email has either
been moved, already deleted or access has been denied.

I have tried the following:
1) open outlook in safe mode and deleting the file out of the outbox
2) rename the .pst and open outlook and open the rename .pst and try
deleting the file out of the outbox
3) open outlook in offline mode and deleting the file out of the outbox

None of these have worked. Does anyone have any other suggestions?
 
V

Vanguard

Hopeless said:
I cannot remove an email sent through outlook using my hotmail account.
As a
result, all my other pop accounts cannot send any messages out.
...
3) open outlook in offline mode and deleting the file out of the
outbox
Click to expand...

Did you put Outlook into offline mode and then actually exit Outlook and
restart it - so Outlook *starts* in offline mode - before trying to
delete the item that is stuck in your Outbox?
 
H

Hopeless

Yes, I tried that and I just tried it again but still receive the same
message that the email has either been moved, deleted or access is denied. I
can't just hit del to delete hit. I have to hit shift+del to even get any
response.
 
V

Vanguard

Hopeless said:
Yes, I tried that and I just tried it again but still receive the same
message that the email has either been moved, deleted or access is
denied. I
can't just hit del to delete hit. I have to hit shift+del to even get
any
response.
Click to expand...


Then you might have a corrupted Outbox and need to perform surgery on
it. Have a read of:

http://www.outlook-tips.net/howto/delete_rr.htm
 
V

Vanguard

Vanguard said:
Then you might have a corrupted Outbox and need to perform surgery on
it. Have a read of:

http://www.outlook-tips.net/howto/delete_rr.htm
Click to expand...


I suppose you could also create a new message store (.pst file) and
start using that one. If you can still open the old .pst file to look
at items in other folders, you could use File -> Data File Management to
create a new message store, designate it as the receiving message store
(the one to which inbound emails are delivered), restart Outlook to
begin using that new message store, and then use File -> Import to pull
in items from your old .pst file.

If you use OutlookSpy, be sure to make a copy of your .pst file before
editing it with OutlookSpy.
 
H

Hopeless

Thanks for the help. I did the latter by creating a new .pst and transfer
all my emails, contacts, calendar entries, etc to this new .pst. I also had
to delete my email account and recreate it. After that, everything worked
like a charm. Took a long time, but I am glad I could save all my data.
 
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