Error Message / Message Header

C

Canu

Hi,

We have an issue where we cannot send messages to e-mail addresses at a
particular domain. An extract of the messages are as follows:


Your message did not reach some or all of the intended recipients.

Subject: Test
Sent: 09/08/2006 12:18

The following recipient(s) could not be reached:

'(e-mail address removed)' on 09/08/2006 12:18
550 5.1.1 <[email protected]>... User unknown

This message is sent from "System Administrator" as soon as the message
leaves the Outbox.

I have been in contact with the support department of hosting company for
this domain and they state that all the configuration is correct for these
addresses.
They also state that in order to investigate further that they require the
message headers. Unfortunately, if I take the following route to find this
out, I cannot obtain the information as the option for message header is not
available.

For an ordinary message, I have the following options under the View menu:

Previous
Next
Font
Encoding
View in Internet Zone
Message Header
Options
Toolbars

For the error messages from the "System Administator" I have the following
options only:

Previous
Next
Toolbars


Basically, I have two questions

1/ Has anyone seen this kind of error message before and if so, how was it
resolved?

2/ Is there a way that I can see message header information for bounce back
or error messages from the "System Administrator"?


Any and all help would be much appreciated........
 
B

Brian Tillman

Canu said:
We have an issue where we cannot send messages to e-mail addresses at
a particular domain. An extract of the messages are as follows:


Your message did not reach some or all of the intended recipients.

Subject: Test
Sent: 09/08/2006 12:18

The following recipient(s) could not be reached:

'(e-mail address removed)' on 09/08/2006 12:18
550 5.1.1 <[email protected]>... User unknown ....snip...
1/ Has anyone seen this kind of error message before and if so, how
was it resolved?

That's a message from the "emailaddress.com" server saying "info" is not a
valid username. I don't see how it's your problem.
2/ Is there a way that I can see message header information for
bounce back or error messages from the "System Administrator"?

Bounces are generated messages, it seems, and don't include the usual
complement of headers.
 
C

Canu

Brian,

Thank you for your message.

The (e-mail address removed) e-mail address definitely exists and the technical
support area checked the configuration of this address and said that it was
set up correctly. I had set the e-mail address up months ago and was able to
send and receive messages without any problem.

Furthermore, when I tried to send a test message, it seemed to be rejected
before it reached the e-mail server as the technical support area couldn't
see the e-mail reaching their server.

I've also tried to send a message using Webmail (i.e., not using Outlook)
and have received the same error message.


If you have any other ideas, that would be great.
 
B

Brian Tillman

Canu said:
The (e-mail address removed) e-mail address definitely exists and the
technical support area checked the configuration of this address and
said that it was set up correctly. I had set the e-mail address up
months ago and was able to send and receive messages without any
problem.

Nonetheless, it is a server-side message and not an Outlook problem.
I've also tried to send a message using Webmail (i.e., not using
Outlook) and have received the same error message.

Proof that it's a server problem.
 
C

Canu

The only problem that I have is that even if it's a server problem, the
hosting company will not investigate any further unless I can produce message
headers.

Any ideas?
 
B

Brian Tillman

Canu said:
The only problem that I have is that even if it's a server problem,
the hosting company will not investigate any further unless I can
produce message headers.

Try enabling diagnostic logging in Outlook. The log will show any errors
and if it doesn't it's proof that their server accepted the message and it's
their problem. If the tech to whom you speak isn't responsive, escalate it
to his or her supervisor.
 

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