C
Canu
Hi,
We have an issue where we cannot send messages to e-mail addresses at a
particular domain. An extract of the messages are as follows:
Your message did not reach some or all of the intended recipients.
Subject: Test
Sent: 09/08/2006 12:18
The following recipient(s) could not be reached:
'(e-mail address removed)' on 09/08/2006 12:18
550 5.1.1 <[email protected]>... User unknown
This message is sent from "System Administrator" as soon as the message
leaves the Outbox.
I have been in contact with the support department of hosting company for
this domain and they state that all the configuration is correct for these
addresses.
They also state that in order to investigate further that they require the
message headers. Unfortunately, if I take the following route to find this
out, I cannot obtain the information as the option for message header is not
available.
For an ordinary message, I have the following options under the View menu:
Previous
Next
Font
Encoding
View in Internet Zone
Message Header
Options
Toolbars
For the error messages from the "System Administator" I have the following
options only:
Previous
Next
Toolbars
Basically, I have two questions
1/ Has anyone seen this kind of error message before and if so, how was it
resolved?
2/ Is there a way that I can see message header information for bounce back
or error messages from the "System Administrator"?
Any and all help would be much appreciated........
We have an issue where we cannot send messages to e-mail addresses at a
particular domain. An extract of the messages are as follows:
Your message did not reach some or all of the intended recipients.
Subject: Test
Sent: 09/08/2006 12:18
The following recipient(s) could not be reached:
'(e-mail address removed)' on 09/08/2006 12:18
550 5.1.1 <[email protected]>... User unknown
This message is sent from "System Administrator" as soon as the message
leaves the Outbox.
I have been in contact with the support department of hosting company for
this domain and they state that all the configuration is correct for these
addresses.
They also state that in order to investigate further that they require the
message headers. Unfortunately, if I take the following route to find this
out, I cannot obtain the information as the option for message header is not
available.
For an ordinary message, I have the following options under the View menu:
Previous
Next
Font
Encoding
View in Internet Zone
Message Header
Options
Toolbars
For the error messages from the "System Administator" I have the following
options only:
Previous
Next
Toolbars
Basically, I have two questions
1/ Has anyone seen this kind of error message before and if so, how was it
resolved?
2/ Is there a way that I can see message header information for bounce back
or error messages from the "System Administrator"?
Any and all help would be much appreciated........