General Question About Connectivity

[Jon]

I have a couple of users who's Outlook client states at the bottom that
they are disconnected from the Exchange server. However, they can read,
write, receive and send email just fine??? They are using Outlook 2003
connecting to Exchange 2003.

Has anyone ever seen this and what's the deal with that?

Thank you for any reply -
Jon

 

[Roady [MVP]]

Make sure File-> Work Offline isn't checked.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
I have a couple of users who's Outlook client states at the bottom that
they are disconnected from the Exchange server. However, they can read,
write, receive and send email just fine??? They are using Outlook 2003
connecting to Exchange 2003.

Has anyone ever seen this and what's the deal with that?

Thank you for any reply -
Jon

 

[Joe Bonifazi]

Make sure File-> Work Offline isn't checked.

This 'seems' simple, but where is this located???
I am using Outlook 2003 (11.6568. ) SP2
Under the "File" menu - I do not have a "Work Offline" item. ( Is there an
option to add it to the File menu? )


Here is how I experience the problem.

I first launch Outlook 2003 and choose to "Work Offline" I then decide I
need to answer some e-mails. I am at home, so I 'VPN' into work. I now
want Outlook to go into ONLINE mode - but I can't.

If I select "Send-Recieve" the status in the bottom right corner goes
through these states:
1: Trying to connect...
2: Online
3: Disconnected
4: Offline

How do I make Outlook stay online???

If I exit Outlook and restart it, I get prompted for my profile ( I set up
prompt for profile as well as Prompt for connection state ). I have
selected my profile, but Outlook seems to remember that I chose to
Work-Offline last time and immediately puts me into Offline mode. I do not
get prompted for my ID and password.

The only way I have found to correct is to log-off windows. This is not
acceptable to me.

In previous versions of Outlook, there was "Exit and Log-off". I do not
have this option in my Outlook 2003 ( Can I add it some how? )

How can I tell Outlook I no longer wish to Work Offline - That I want to
connect and stay connected?

Thanks for any help, I have searched this newsgroups and googled and so on-
but I am not hitting the right subject -- this thread is the closest I have
come.


Joe

 

[Lanwench [MVP - Exchange]]

In

This 'seems' simple, but where is this located???
I am using Outlook 2003 (11.6568. ) SP2
Under the "File" menu - I do not have a "Work Offline" item. ( Is
there an option to add it to the File menu? )


Here is how I experience the problem.

I first launch Outlook 2003 and choose to "Work Offline" I then
decide I need to answer some e-mails. I am at home, so I 'VPN' into
work. I now want Outlook to go into ONLINE mode - but I can't.

If I select "Send-Recieve" the status in the bottom right corner goes
through these states:
1: Trying to connect...
2: Online
3: Disconnected
4: Offline

How do I make Outlook stay online???

Can you ping the mail server by name after your VPN connection is
established?

If I exit Outlook and restart it, I get prompted for my profile ( I
set up prompt for profile as well as Prompt for connection state ).
I have selected my profile, but Outlook seems to remember that I
chose to Work-Offline last time and immediately puts me into Offline
mode. I do not get prompted for my ID and password.

The only way I have found to correct is to log-off windows. This is
not acceptable to me.

In previous versions of Outlook, there was "Exit and Log-off". I do
not have this option in my Outlook 2003 ( Can I add it some how? )

No. If you close Outlook properly (file | exit) it should be just fine.
Sounds like there's nothing to "log off" from, at this point, anyway!

How can I tell Outlook I no longer wish to Work Offline - That I want
to connect and stay connected?

Do you use Exchange server?
If so, is your mail profile set to use only the mailbox for delivery, and is
cached mode enabled?
If so, you should see File | Work Offline (expand the full menu!) or, you
should be able to click on Offline (lower right hand corner of Outlook) and
deselect it.

More info is needed, tho. If you do use Exchange, what version? If you have
E2003 on W2003 in the office, you can use RPC over HTTP instead of VPN....