HTML Email Problem: Odd vertical space


T

TSlavin

Hi,

I've tried many different HTML solutions but cannot resolve this
problem. Perhaps someone can help me and the person who asked for my
help?

I have a two column HTML email that displays fine in every email
software I've tested except for Outlook 2007. In Outlook 2007, for
some reason there is a vertical gap between two ads (images) stacked
in the right side column of the email. So far, the only way I've
eliminated the gap is to eliminate the left column text. Obviously
that is not an option.

Has anyone seen this sort of error in how Outlook 2007 renders HTML
email?

Here's a screenshot of the error:

http://www.redhorseinternet.com/work/outlook/screenshots-cm-optimized.jpg

And here is another screenshot of the error with the ad order changed
(to see if a specific ad was causing the problem):

http://www.redhorseinternet.com/work/outlook/screenshots-ad-ordering.jpg

Thanks for any insight into how to eliminate this issue. If you need
the html code, let me know. But it is straight up HTML tables, P, A,
BR, H1, and so on with the header in one table, footer in another, and
a two-column HTML table for content.

Tim
 
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B

Brian Tillman

TSlavin said:
I have a two column HTML email that displays fine in every email
software I've tested except for Outlook 2007. In Outlook 2007, for
some reason there is a vertical gap between two ads (images) stacked
in the right side column of the email. So far, the only way I've
eliminated the gap is to eliminate the left column text. Obviously
that is not an option.

Has anyone seen this sort of error in how Outlook 2007 renders HTML
email?

Outlooks prior to 2007 used Internet Explorer routines to render HTML. WIth
Outlook 2007, Microsoft switched to using a Word engine to render HTML and
it simply doesn't work the same way. See if this helps explain it:
http://support.microsoft.com/kb/933793/en-us
 
T

TSlavin

Thanks, Brian. This is useful background but I'm still stumped because
I'm using HTML tags that are supposedly fully supported in Outlook
2007 but I still get this odd gap. Have you ever seen this sort of
artifact in Outlook 2007 html email? It seems rather odd because I've
stripped the code down to as bare bones circa 1996 HTML as I possibly
can and Outlook 2007 is the only email software that won't render
properly.

Tim
 
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B

Brian Tillman

TSlavin said:
Thanks, Brian. This is useful background but I'm still stumped because
I'm using HTML tags that are supposedly fully supported in Outlook
2007 but I still get this odd gap. Have you ever seen this sort of
artifact in Outlook 2007 html email? It seems rather odd because I've
stripped the code down to as bare bones circa 1996 HTML as I possibly
can and Outlook 2007 is the only email software that won't render
properly.

I would never resort to sending mail in HTML format. It's just not fair to
the recipient sto send so much extra junk that contributes nothing to the
information in the message.
 

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