IDS_Outlookscan_RemoteScanner_Down

K

kbgrunt

runnning Outlook 2003 on Windows XP SP2 current in patches and McAfee Total
Protection for SMB. User receives error: IDS_OUTLOOK_REMOTESCANNER_DOWN as
Outlook opens. Outlook appears to work ok. Can not find this message on
Microsoft or McAfee's knowledge base. Has anybody seen and resolved this
error?
Thanks.
 
B

Brian Tillman

kbgrunt said:
runnning Outlook 2003 on Windows XP SP2 current in patches and McAfee
Total Protection for SMB. User receives error:
IDS_OUTLOOK_REMOTESCANNER_DOWN as Outlook opens. Outlook appears to
work ok. Can not find this message on Microsoft or McAfee's
knowledge base. Has anybody seen and resolved this error?
Click to expand...

Uninstall McAfee and reinstall without the mail scanning feature. You will
be no less protected.
 
B

Brian Tillman

psychomom said:
I too am having the same issue. This is something that just began
occurring in the last couple of days. Could it be something related
to a McAfee update?
Click to expand...

That's what I'd suspect. If you can access update history for McAfee, see
if it updated around the time you started having problems. Of course, if
you uninstall it, then reinstall without the mail scanning feature, updates
will never be a problem.
 
M

Mark

I got this message today as well.
I was trying to speed up the boot of my computer by eliminating startups and
unnecessary services using msconfig.exe.

I'm reasonably certain it was because I stopped the EngineServer.exe
service, but I cannot reproduce the error message again. Perhaps it is only
after boot. A reinstall would repair this.

I'm gonna leave it off for a while and see if the message comes back.
McAfee is a system resources hog, and with my new leaner startup the
computer is feeling faster...
 
K

kbgrunt

per McAfee: in Outlook 2003 -> Tools -> Options -> Other tab-> Advanced ->
Manage Add-ins, Uncheck Exchange Scan. This worked for several people
hear.
 
J

J.Michelle.Graham

That's what I'd suspect.  If you can access update history for McAfee, see
if it updated around the time you started having problems.  Of course, if
you uninstall it, then reinstall without the mail scanning feature, updates
will never be a problem.
Click to expand...

https://knowledge.mcafee.com/Suppor...Public&dialogID=24110902&stateId=1 0 24106844
This is a known issue with mcafee. You will have to disable exchnage
scan until they come out with a hot fix
You should follow the 2nd work around.
 
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