Inability To Change Default Font Formatting 2

L

Lisa

I am fairly well versed with Outlook, but this situation has me completely stumped. I am using Outlook 2003, w/ XP, and SP2.

This is the path I follow:

tools>Options>Mail Format>Fonts>New Message

If I select any other font in the drop down box, there is a pause, then an error message that pops up that says, "Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience." A box appears with a check in it to restart Outlook. I click okay and Outlook restarts.

Endless searches via Sgt. Google turn up no troubles that match mine.

I have tried to overlay MS Office in an attempt to repair Outlook, as well as completely uninstalled the complete suite and reinstalled it, but to no avail.

Does anyone have a clue what my issues are, thus the path I need to follow to correct the problem?

Thanks all!

Warm regards,
Lisa Nolen
 
M

Milly Staples [MVP - Outlook]

1. Try running Office diagnostics
2. Try running scanpst.exe
3. If both of these fail, create a new mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Lisa asked:

| I am fairly well versed with Outlook, but this situation has me
| completely stumped. I am using Outlook 2003, w/ XP, and SP2.
|
| This is the path I follow:
|
| tools>Options>Mail Format>Fonts>New Message
|
| If I select any other font in the drop down box, there is a pause,
| then an error message that pops up that says, "Microsoft Office
| Outlook has encountered a problem and needs to close. We are sorry
| for the inconvenience." A box appears with a check in it to restart
| Outlook. I click okay and Outlook restarts.
|
| Endless searches via Sgt. Google turn up no troubles that match mine.
|
| I have tried to overlay MS Office in an attempt to repair Outlook, as
| well as completely uninstalled the complete suite and reinstalled it,
| but to no avail.
|
| Does anyone have a clue what my issues are, thus the path I need to
| follow to correct the problem?
|
| Thanks all!
|
| Warm regards,
| Lisa Nolen
 
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