Inbox greyed out

[jmcnutt]

Hello, we're having a problem with the Inbox on an XP machine that runs
Office 2003. The Inbox is always greyed out, and there's a box saying that
the Inbox can't be displayed. No other folder has this problem. You can see
all the sent items, drafts, outbox, etc......

I can log this same person onto my machine and set up her email here....and
there is no problem. It looks like it's something wrong on that machine. We
have re-installed Office 2003 a couple times, but it comes up greyed out
everytime.

Does anyone have an idea of what's causing this?

 

[Robert Findlay [MSFT]]

What kind of e-mail are we talking about here? Are you connected to an
Exchange mailbox or ISP POP3 server? Have you tried creating a new Outlook
profile on the problem machine and resetting up the account?

Robert Findlay
Partner Technical Lead -- BizApps
Microsoft Technical Support for Platforms and Business Applications

 

[jmcnutt]

We are connected to an Exchange server. We have reinstalled Office on this
machine, but the Inbox remains greyed out.

 

[Robert Findlay [MSFT]]

I would try creating a new Outlook profile on this machine and resetting up
the account to see if that resolves the problem.

Robert Findlay
Partner Technical Lead -- BizApps
Microsoft Technical Support for Platforms and Business Applications