no new, forward, or reply button

[Daavvid]

buttons are suddenly grayed out. I cannot compose, forward, or reply. Outlook
downloads mail no problem. It has worked perfectly and then suddenly buttons
were inoperative.

 

[Jocelyn Fiorello [MVP - Outlook]]

Do you have at least one e-mail account properly set up?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Daavvid]

Yes and they were working perfectly. I tried pushing the activation button
too but no response. I had already activated it but it does nothing when I
push it. I can download and read mail no problem. Also word and excel don't
work either. This has to be some sort of activation problem.

 

[Jocelyn Fiorello [MVP - Outlook]]

If you already activated it, what now makes you think the software isn't
activated, besides the things that aren't working? Is it asking you to
activate?

Have you tried using either Detect and Repair or Office Diagnostics from the
Help menu? (You didn't mention your Outlook version, so I don't know which
one applies to you.)

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Daavvid]

Never would have figured this one out in a million years. I contacted
Microsoft. Apparently trial version that came preloaded on the computer was
conflicting with the "owned" version that I have. The trial version shut me
down and wouldn't let me activate or anything even after I had activated
weeks ago. The rep had to make some fairly serious changes to my registry to
remove the trial version so that it would not conflict. No way I would have
been able to make those changes on my own.

Sure would be nice if Microsoft would put a warning regarding other
previously installed version....would have saved literally HOURS of trouble
for me AND them. Thanks for your help anyhow.