Outlook emails being marked as read

[Sean via OfficeKB.com]

Hello,

One of my users is having a problem where his emails are being marked as
'read' (messages getting unbolded) after a couple of minutes. It's only
happening to some of his emails. He has the option turned off on his preview
pane setting... so that cannot be the cause as to why it's marked as read.
We are using Outlook 2002 connecting to an exchange server. He is the only
one who is having this issue. How can we check to make sure no one is
reading his emails? Has anyone come across something like this? Any advice
would be appreciated. Thanks.

Sean

 

[Getting desperate!!!]

Often if you highlight (often unintentionally) the email details (ie. date
received, subject etc), it marks the email as read.

 

[Hal Hostetler [MVP P/I]]

Does he have a Smartphone or Blackberry? A number of wireless carriers
provide email services that will collect email from a personal/business
email account and forward it to a wireless device. One of the folks I work
with had one of these and experienced exactly the same problem - a new
email would appear and would be mysteriously marked "Read" some minutes
later. It turns out that our Exchange Server was marking them read when the
wireless service came in and collected new email.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[sengtavanfatsura via OfficeKB.com]

Hi Hal,
Thanks for the reply. That makes a lot of sense. We do use Blackberries at
our company. I would have to check with the user to make sure he has one.
Thanks again.
Sean

Does he have a Smartphone or Blackberry? A number of wireless carriers
provide email services that will collect email from a personal/business
email account and forward it to a wireless device. One of the folks I work
with had one of these and experienced exactly the same problem - a new
email would appear and would be mysteriously marked "Read" some minutes
later. It turns out that our Exchange Server was marking them read when the
wireless service came in and collected new email.

Hal

Hello,

[quoted text clipped - 8 lines]

Sean

 

[Shanny]

We have the same problem in our office - we just purchased an Exchange Server
2003 and all our salesmen use Blackberries -and all new email on the laptop
is marked as read right away - is there any way to fix this?????

Hi Hal,
Thanks for the reply. That makes a lot of sense. We do use Blackberries at
our company. I would have to check with the user to make sure he has one.
Thanks again.
Sean

Does he have a Smartphone or Blackberry? A number of wireless carriers
provide email services that will collect email from a personal/business
email account and forward it to a wireless device. One of the folks I work
with had one of these and experienced exactly the same problem - a new
email would appear and would be mysteriously marked "Read" some minutes
later. It turns out that our Exchange Server was marking them read when the
wireless service came in and collected new email.

Hal

Hello,

[quoted text clipped - 8 lines]

Sean

 

[Brian Tillman]

We have the same problem in our office - we just purchased an
Exchange Server 2003 and all our salesmen use Blackberries -and all
new email on the laptop is marked as read right away - is there any
way to fix this?????

That appears to be an issue with the Blackberry software. Ask your vendor
for a solution.