Outlook stopped downloading emails

T

Tina

As of yesterday, my emails do not download at all to Outlook. I am using a
LAN and already went through the process with them of checking out what
should be where. When I hit the send/receive button, nothing happens. Any
help would be appreciated.
 
T

Tina

Tina said:
As of yesterday, my emails do not download at all to Outlook. I am using a
LAN and already went through the process with them of checking out what
should be where. When I hit the send/receive button, nothing happens. Any
help would be appreciated. Outlook 2003
Click to expand...
 
M

Mary

The LAN (local area network) is your connection, not your mail server.
Contact your Internet Provider and get the correct server settings for your
acct. If you are on an Exchange, contact your administrator for help.
 
T

Tina

That is what i meant to say that i did. We went through the motions, also
did a test and it showed that it could send and receive, but again, when i
hit the send/receive it does nothing. Thanks for your input.
 
B

Brian Tillman

Tina said:
That is what i meant to say that i did. We went through the motions,
also did a test and it showed that it could send and receive, but
again, when i hit the send/receive it does nothing. Thanks for your
input.
Click to expand...

How do you know there's something available for receiving?
 
T

Tina

When I go to my mail server, there are 15 messages waiting. I know I could
just as well read them online, but I kind of got to liking Outlook for its
other amenities.
 
B

Brian Tillman

Tina said:
Turned on automatic logging and nothing happens. When i scroll over
outlook on the bar on the lower screen it tells me that auto logging
is enabled. Still when i hit the send/receive nothing happens.
Click to expand...

Now go look in the log to see what's going on.
 
T

Tina

Since I have no idea what this means, I will ask for your help once
again....Thanks in advance!
2008.02.06 10:28:18 <<<< Logging Started (level is LTF_TRACE) >>>>
2008.02.06 10:28:18 Resource manager terminated


2008.02.06 10:31:29 <<<< Logging Started (level is LTF_TRACE) >>>>
2008.02.06 10:31:29 mail.optonline.net: Synch operation started (flags =
00000001)
2008.02.06 10:31:29 mail.optonline.net: UploadItems: 1 messages to send
2008.02.06 10:31:29 SMTP (mail.optonline.net): Begin execution
2008.02.06 10:31:30 SMTP (mail.optonline.net): Port: 25, Secure: no, SPA: no
2008.02.06 10:31:30 SMTP (mail.optonline.net): Finding host
2008.02.06 10:31:30 SMTP (mail.optonline.net): Connecting to host
2008.02.06 10:31:30 SMTP (mail.optonline.net): Connected to host
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 220
mta1.srv.hcvlny.cv.net -- Server ESMTP (Sun Java System Messaging Server
6.2-8.04 (built Feb 28 2007))
2008.02.06 10:31:30 SMTP (mail.optonline.net): [tx] EHLO D6HQB741
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-mta1.srv.hcvlny.cv.net
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-8BITMIME
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-PIPELINING
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-DSN
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-ENHANCEDSTATUSCODES
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-HELP
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-XLOOP
44481BD28F0537CE049EC19D3CF86834
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-ETRN
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250-NO-SOLICITING
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250 SIZE 104857600
2008.02.06 10:31:30 SMTP (mail.optonline.net): Authorized to host
2008.02.06 10:31:30 SMTP (mail.optonline.net): Connected to host
2008.02.06 10:31:30 SMTP (mail.optonline.net): [tx] MAIL FROM: <*****>
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250 2.5.0 Address Ok.
2008.02.06 10:31:30 SMTP (mail.optonline.net): [tx] RCPT TO: <*****>
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 250 2.1.5 ***** OK.
2008.02.06 10:31:30 SMTP (mail.optonline.net): [tx] DATA
2008.02.06 10:31:30 SMTP (mail.optonline.net): <rx> 354 Enter mail, end with
a single ".".
2008.02.06 10:31:31 SMTP (mail.optonline.net): [tx]
..
2008.02.06 10:31:31 SMTP (mail.optonline.net): <rx> 250 2.5.0 Ok.
2008.02.06 10:31:31 SMTP (mail.optonline.net): End execution
2008.02.06 10:31:31 mail.optonline.net: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2008.02.06 10:31:31 mail.optonline.net: Synch operation completed
2008.02.06 10:45:43 Resource manager terminated


2008.02.06 18:21:25 <<<< Logging Started (level is LTF_TRACE) >>>>
2008.02.06 18:21:25 Resource manager terminated
 
B

Brian Tillman

Tina said:
Since I have no idea what this means, I will ask for your help once
again....Thanks in advance!
Click to expand...

The log clearly shows that Outlook has sent a message to the server, but
there is no indication you've performed a receive. Examine your
send/receive group settings to make sure you've configured the send/receive
group to receive as well as send.
 
T

Tina

Seems to be figured correctly. When I go through the process, and do a test,
i get a message that everything is working properly. I am so lost.
 
B

Brian Tillman

Tina said:
Seems to be figured correctly. When I go through the process, and do
a test, i get a message that everything is working properly. I am so
lost.
Click to expand...

Are you saying that when you use the Test button, everything works and
Outlook downloads the test message it sent?
 
T

Tina

It says it is but it does not download the test message. It sends it just
fine. I view it online but not in Outlook.
 
B

Brian Tillman

Tina said:
It says it is but it does not download the test message. It sends it
just fine. I view it online but not in Outlook.
Click to expand...

What is your incoming server configuration? What port? Is it
SSL-protected? Are you sure you have specified the incoming server settings
according to the ISP? Have you spoken with the ISP's support staff?
 
T

Tina

Already checked out all the settings with the ISP. Everything seems to be
configured correctly. ISP said sounded like the problem was with the
program. Of course! I will try to see if I get a different answer from
someone else from the ISP. I will let you know. Thanks for taking the time
to try and help.
 
T

Tina

I must tell you, I am one of those people that never shut down their
computers. Well just on a hunch, I shut down and rebooted, and whala! my
Outlook 2003 is working again!!! It must have been 'hung up' somehow and
when I rebooted, it came back to life. Thank you sooooo much for all of your
ideas and help. I did learn a lot about my program.
 
T

Texas White Horse

Brian Tillman said:
What is your incoming server configuration? What port? Is it
SSL-protected? Are you sure you have specified the incoming server settings
according to the ISP? Have you spoken with the ISP's support staff?
Click to expand...
Thanks.
 
B

Brian Tillman

Tina said:
I must tell you, I am one of those people that never shut down their
computers. Well just on a hunch, I shut down and rebooted, and
whala! my Outlook 2003 is working again!!! It must have been 'hung
up' somehow and when I rebooted, it came back to life. Thank you
sooooo much for all of your ideas and help. I did learn a lot
about my program.
Click to expand...

I'm glad you have the problem sorted.
 
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