Printer not spooling Publisher jobs, others OK

[mmac]

When I print multiple pages from Publisher, the Printer doesn't spool
the job. Each page is sent from my workstation. I have a similar issue with
Excel but I have been told to uncheck "collate" to fix it. Is there some
other issue that would prevent Publisher from allowing the printer from
spooling the job?
Word and other programs spool fine just these two make the workstation
handle the print job.
all workstation are WinXP on current hardware on a win2k domain. The printer
is a Savin SLP38c.

 

[Ed Bennett]

After managing to set up OE-QuoteFix on his new PC, Ed reads a message

When I print multiple pages from Publisher, the Printer doesn't
spool the job.

I would suggest updating your printer drivers.

 

[°°°MS°Publisher°°°]

This will be a printer driver or incorrect setup of your network printer.

Publisher and any layout type program is heavy duty to printer drivers and
network installation, and if either is incorrect Publisher will show it up.

There are no known printing issues with any versions of Publisher.

--

 

[Brian Kvalheim - [MS MVP]]

Hi mmac ([email protected]),
in the Microsoft® newsgroups
you posted:

|| When I print multiple pages from Publisher, the Printer doesn't
|| spool the job. Each page is sent from my workstation. I have a
|| similar issue with Excel but I have been told to uncheck "collate"
|| to fix it. Is there some other issue that would prevent Publisher
|| from allowing the printer from spooling the job?
|| Word and other programs spool fine just these two make the
|| workstation handle the print job.
|| all workstation are WinXP on current hardware on a win2k domain. The
|| printer is a Savin SLP38c.

Microsoft Office Publisher 2003 and older are critical about printer
drivers. Usually upgrading (or downgrading in some cases) will fix
the problems you are encountering.

If you have not already done so, you would want to visit the
manufacturers website of your printer to download and install the
latest printer driver that is available. It's important to note that
the CD-Rom that came with your printer will most likely NOT have the
most recent driver for your printer.

Popular Printer Driver Sites:
-----------------------------
Canon
http://www.usa.canon.com/html/cprSupportDetail.jsp?minisite=10000&a=b&navfrom=DrivD

HP
http://welcome.hp.com/country/us/eng/support.html

Lexmark
http://www.lexmark.com/US/support/drivers/index.html

Epson
http://www.epson.com/cgi-bin/Store/index.jsp
and visit the downloads/drivers section

Brother
http://www.brother.com/E-ftp/info/index.html
-----------------------------

Search for the printer driver that represents the make and model that you
are using and download that driver. I would make sure you select "Save"
when prompted for download, not "Run". Typically many save to My Documents.
Do not install or run the setup.

Go to Start > Settings > Printers and right click on your current printer
and choose delete from the menu that appears. If prompted to remove all
files, choose yes. Then restart your computer.

Once your computer restarts, go to the folder where your new printer driver
was downloaded and double click the file to extract the printer driver.
This should prompt you through the setup routine for the new driver. If
your computer "detects new hardware" upon restart, it's ok to hit cancel
on that dialog. Go ahead and continue your setup routine of your newly
downloaded printer driver.

If the file that you downloaded is not an executable, but only a file
that is *.inf, then you will need to follow these steps:

1. Go to Start >Settings > Printers
2. Choose "Add Printer"
3. Choose Next
4. Select "Local Printer" then click Next
5. At the next dialog box choose "Have Disk"
6. Browse to the location of your newly downloaded *.inf file
7. Follow the remaining prompts (you may have to insert your Windows CD)
8. I would recommend restarting your computer at this point.

Now try a new print from Publisher.

This should fix your troubles. If not, either contact your printer
manufacturer directly and inform them of the problem you have experienced.
They might request that you try an older printer driver.

Post back if you have any further questions. Feel free to visit my website
at http://www.mvps.org/publisher for some great information.

--
Brian Kvalheim
Microsoft Office Publisher MVP
Official Publisher MVP Site:
http://www.kvalheim.org

This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[mmac]

The printer is a $10K network printer that will fold spindle and mutilate on
command. The drivers are the latest available and the service people say
gee, no one else has this problem. The brought Word, Coreldraw etc have no
such issue. It's the strangest thing.

 

[°°°MS°Publisher°°°]

Mmac well you can tell them they are just a failed bunch of programmers that
have no idea what they are doing.
All competent programmers know only to well that layout type programs are
mega heavy duty on printer drivers and that is what they should be testing
on.
I can bring as many programs as you like that will fail perfectly and in
fine style with your garbage network printer.
These failed fools always love to make excuses and blame everybody else.
These failed fools also tell the biggest and wildest lies you have ever
heard.
These failed fools will spin you any line they can to exonerate themselves.
The thing is, you can hook any Canon printer model up you like and you will
have no such issue.
--

 

[°°°MS°Publisher°°°]

I should have added Kyocera printers along with Canon.

Look do yourself a favour and get your money back on that garbage unknown
printer system and go and buy a Kyocera that will guarantee work perfectly.

--

 

[mmac]

I believe you are probably correct. I'll try Canon and see what happens.
Kyocera too if I can. I became involved (enraged actually) when they said
that it must be something wrong with the network.
So I am more than happy to throw it back at them. I just wanted to have
proof when I did.