Problem with send/receive in Outlook 2003 + Citrix; .srs file problem?

[Thrain]

Hello,

In our company, we work with citrix metaframe XP, so users can easily
access outlook 2003 from different places.
Their is one annoying problem: it sometimes happens that a user leave
his computer without closing outlook 2003. When this user tries to
access outlook 2003 from another location, everything just works fine,
except that the user can click send/receive but nothing happens.

We did some tests and narrowed the case down:
1) The outlook 2003 that is opened first can do a send/receive
2) It has something to do with the .srs file, because if we open this
file for example in word, we get the same behavior (no send/receive)
with ONE outlook 2003
3) We know that the file is binary and contains info about the
send/receive group. Can it be that outlook opens it and that another
instance of outlook can't access it anymore?
4) Mails from exchange server are still delivered in the two instances
of outlook 2003, but not the POP3 mails
5) You can still send mails from the two outlook 2003 instances and
they are also automatically delivered.

Can somebody help us with this strange behavior with the .srs file in
outlook 2003? We didn't have any problems in outlook 2000 and we have
just migrated this week to outlook 2003.

Thanks in Advance.

 

[Brian Tillman]

We did some tests and narrowed the case down:
1) The outlook 2003 that is opened first can do a send/receive
2) It has something to do with the .srs file, because if we open this
file for example in word, we get the same behavior (no send/receive)
with ONE outlook 2003
3) We know that the file is binary and contains info about the
send/receive group. Can it be that outlook opens it and that another
instance of outlook can't access it anymore?

Clearly Outlook opens the SRS file expecting to have exclusive access. In
fact, Outlook opens most of its files this way.

4) Mails from exchange server are still delivered in the two instances
of outlook 2003, but not the POP3 mails

If the delivery location is Exchange, this makes sense to me.

Can somebody help us with this strange behavior with the .srs file in
outlook 2003? We didn't have any problems in outlook 2000 and we have
just migrated this week to outlook 2003.

If the two PCs have local profiles instead of roaming profiles, does it make
a difference?

 

[Thrain]

Brian,

Thanks for answering.
I also think that outlook opens the .srs file with exclusive access.
Outlook 2000 didn't have .srs files.

If the delivery location is Exchange, this makes sense to me.

We have a little anomality in out network. The IT company installed
exchange server for local mails, public folders, shared calendars,
shared addressbooks, but they installed Kerio Mailserver for Pop3 mail
because this was better for antivirus, spam and easier to manage.

We use citrix metaframe, so users have a application set and access
outlook from within the citrix agent. They don't have a local profile.
We also work with some thin clients (no local profiles possible).

Brian, do you know how to access the .srs file not exclusive?

 

[Brian Tillman]

Brian, do you know how to access the .srs file not exclusive?

There is no way I know to change how Outlook accesses its files.