J
Jonathan Friesen
I've created a custom Outlook form (based on the Message form and published
as an Organizational form) that includes two text fields (call them Product
and Category). Using the "with selected properties of documents or forms"
rule, I'm using the two fields in order to forward the custom form as an
attachment to other users.
For example,
If Product = ProductA Then forward to Mark as an attachment
If Category = Category1 Then forward to Jane as an attachment
When a user initially emails a form, this works no problem. They email the
form to an email user called Hotline, and the Outlook client on this account
(Outlook 2003 SP1) receives the email and forwards the form as an attachment
to the right users. Here's what happens:
1. Jake sends custom form to Hotline, with the text fields populated to
ProductA and Category1
2. Hotline rules applied: forwards as attachment to Mark and also forwards
attachment to Jane
3. Mark opens attachment, and replies to Jake and Hotline
4. Jake receives a response from Mark
5. Hotline rules applied: forwards attachment to Mark and also forwards
attachment to Jane
This is exactly what I want to happen. The problem is this only works for
one reply; after step 5 has occurred once, step 5 never occurs again, unless
I shut down and restart Outlook. Everything else works fine, but it seems
like Outlook will only apply its rules once to custom form that comes as an
email attachment.
Any comments or suggestions?
as an Organizational form) that includes two text fields (call them Product
and Category). Using the "with selected properties of documents or forms"
rule, I'm using the two fields in order to forward the custom form as an
attachment to other users.
For example,
If Product = ProductA Then forward to Mark as an attachment
If Category = Category1 Then forward to Jane as an attachment
When a user initially emails a form, this works no problem. They email the
form to an email user called Hotline, and the Outlook client on this account
(Outlook 2003 SP1) receives the email and forwards the form as an attachment
to the right users. Here's what happens:
1. Jake sends custom form to Hotline, with the text fields populated to
ProductA and Category1
2. Hotline rules applied: forwards as attachment to Mark and also forwards
attachment to Jane
3. Mark opens attachment, and replies to Jake and Hotline
4. Jake receives a response from Mark
5. Hotline rules applied: forwards attachment to Mark and also forwards
attachment to Jane
This is exactly what I want to happen. The problem is this only works for
one reply; after step 5 has occurred once, step 5 never occurs again, unless
I shut down and restart Outlook. Everything else works fine, but it seems
like Outlook will only apply its rules once to custom form that comes as an
email attachment.
Any comments or suggestions?