Unable to connect to the internet

[justshopping]

I am able to connect to the internet, send and receive e-mail on most of my
accounts, but occassionally one of my e-mail addresses that has the same
server as the others gets the unable to connect to the internet -- error
number: 0x800ccc0e

It's not the same e-mail that randomly doesn't receive - it changes between
a few and stays that way usually for a couple of days, the it comes back
fine.

What can I do to prevent this from happening & what is happening?

 

[fm]

I am able to connect to the internet, send and receive e-mail on most of my
accounts, but occassionally one of my e-mail addresses that has the same
server as the others gets the unable to connect to the internet -- error
number: 0x800ccc0e

It's not the same e-mail that randomly doesn't receive - it changes between
a few and stays that way usually for a couple of days, the it comes back
fine.

What can I do to prevent this from happening & what is happening?

i am having same problem with new computer after loading outlook 2003.
my other machine and laptop work just fine. i was on phone with
microsoft and comcast for over three hours. i am awaiting call back
from microsoft tech.

 

[BillR [MVP]]

Could you turn on transport logging (see

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post

the OPMLog.log file (preferably inline as text) after this happens?

 

[justshopping]

I have Outlook 2000 version 3 - so I don't have that option.

 

[Brian Tillman]

I am able to connect to the internet, send and receive e-mail on most
of my accounts, but occassionally one of my e-mail addresses that has
the same server as the others gets the unable to connect to the
internet -- error number: 0x800ccc0e

The most common causes of this are 1) scanning outgoing messages with an
anti-virus program. That is never needed and should be disabled. Some AV
programs require uninstalling and reinstalling without the mail scanning
option in order to truly disable it; 2) a server timeout value that's too
short. This setting is on the Advanced tab of the account properties pages;
and 3) a send/receive interval that's too low. It shouldn't be any less
than about ten minutes.

 

[Brian Tillman]

I have Outlook 2000 version 3 - so I don't have that option.

Then see this: http://support.microsoft.com/?id=240347