Unable to open and save *.pptx in Office 2002/XP SP3's PowerPointwith its Office 2007 SP3 Converter


A

Ant

Hello.

My client is having problems opening existing *.pptx files and saving
new *.pptx files in his very old, updated Windows 2000 (W2K) SP4. He has
the latest MS Office Compatibility Pack SP3 (released last month I
recalled) from Windows Updates. PowerPoint says an error in accessing
the *.pptx files. For kicks, I even temporarily disabled Avast's
real-time protections, but that idea didn't fix it. Rebooting didn't
help. I also scanned for possible malwares, but nothing bad except
Internet cookies.

I had no problems opening an existing .PPTX in my old, updated Office
2000 SR-1 Premium + Office SP3 converter pack in my old, updated Windows
XP Pro. SP3 machine. However, I have no option to save a new .PPTX file
so I couldn't verify this. It sounds like an isolated PC issue or an
Office 2007 converter pack compatibility bug with Windows 2000 SP4?

Any ideas? Thank you in advance. :)
--
"What is it going to be like in eternity with God? Frankly, the capacity
of our brains cannot handle the wonder and greatness of heaven. It would
be like trying to describe the Internet to an ant." --Rick Warren's
book, The Purpose Driven Life
/\___/\ Ant @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.
 
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A

Ant

Also, I don't see this Office 2007 converter pack listed in Windows'
Add/Remove Programs list in both my XP Pro. SP3 and his 2K SP4 machines. :(


Hello.

My client is having problems opening existing *.pptx files and saving
new *.pptx files in his very old, updated Windows 2000 (W2K) SP4. He has
the latest MS Office Compatibility Pack SP3 (released last month I
recalled) from Windows Updates. PowerPoint says an error in accessing
the *.pptx files. For kicks, I even temporarily disabled Avast's
real-time protections, but that idea didn't fix it. Rebooting didn't
help. I also scanned for possible malwares, but nothing bad except
Internet cookies.

I had no problems opening an existing .PPTX in my old, updated Office
2000 SR-1 Premium + Office SP3 converter pack in my old, updated Windows
XP Pro. SP3 machine. However, I have no option to save a new .PPTX file
so I couldn't verify this. It sounds like an isolated PC issue or an
Office 2007 converter pack compatibility bug with Windows 2000 SP4?

Any ideas? Thank you in advance. :)
--
"I have to sit up with a sick ant." --unknown
/\___/\ Ant @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.
 
A

Ant

Updates: I tried to reinstall the original converter pack, but it said
it was already installed. Ugh. Also, I tried installing a PowerPoint
2007 Viewer, and it also can't open *.pptx files. Just for kicks, I
tried renaming .pptx to .ppt file extension, but that didn't work. :(

I might have to uninstall MS Office completely, reinstall, and update
without this converter pack. :(


Also, I don't see this Office 2007 converter pack listed in Windows'
Add/Remove Programs list in both my XP Pro. SP3 and his 2K SP4 machines. :(


--
"An ant's nest could bring down a hill." --Japanese
/\___/\ Ant @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.
 
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A

Ant

OK, I am a dork for not reading
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3
carefully, there is an uninstall and it is titled "Compatibility Pack
for the 2007 Office system". I was looking at MS Office 2007
Compatibility Pack! DOH! I was able to uninstall and reinstall without
problems. :)

OK, I was able to open PPTX files without SP3. Also, compatibility pack
by itself won't open them either. It has to be all updates before SP3
compatiblility pack installation. SP3 has an issue. :(


Updates: I tried to reinstall the original converter pack, but it said
it was already installed. Ugh. Also, I tried installing a PowerPoint
2007 Viewer, and it also can't open *.pptx files. Just for kicks, I
tried renaming .pptx to .ppt file extension, but that didn't work. :(

I might have to uninstall MS Office completely, reinstall, and update
without this converter pack. :(
--
"A coconut shell full of water is a(n) sea/ocean to an ant." --Indians
/\___/\ Ant @ http://antfarm.ma.cx (Personal Web Site)
/ /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
| |o o| |
\ _ / If crediting, then use Ant nickname and AQFL URL/link.
( ) If e-mailing, then axe ANT from its address if needed.
Ant is currently not listening to any songs on this computer.
 

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