OneNote stopped being able to open... immediate crash.

[S]

Whenever I attempt to open onenote, there is immediately a crash. The splash
screen never even shows. I have a computer less than six months old and it's
running Vista. Here is what the error says:


Problem Event Name: APPCRASH
Application Name: ONENOTE.EXE
Application Version: 0.0.0.0
Application Timestamp: 4542816b
Fault Module Name: StackHash_a385
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00cc62d8
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: a385
Additional Information 2: f4996f6c1f83c267f5a4c11fec2e3d01
Additional Information 3: ce3d
Additional Information 4: 2ae6e3e2c4e5e63bdd56be7fad99eb57

Does this mean anything to anyone? This started this morning and it's quite
baffling. If I need to give anyone any more information to help, please, tell
me. I appreciate any help.

-S

 

[Ilya Koulchin]

Could you submit an error report and post the bucket number? You can
find the bucket number by opening the windows event viewer, going to the
"Application" logs, and looking in the information event logged when
you submit the crash.

Ilya

 

[S]

Thanks for the reply Ilya... I'll post that when I get back home in the
morning! I did this, and a list of events came up in the log, but I havent
yet located the 'bucket' number. I will, but not quite yet. Thanks for your
attention .

 

[S]

Whew! I finally found it. I had to go to 'problem reports and solutions' in
control panel > system and maintenance.
I'm going to paste all the information again, but the bucket ID is under the
rest of the info.

Problem signature
Problem Event Name: APPCRASH
Application Name: ONENOTE.EXE
Application Version: 0.0.0.0
Application Timestamp: 4542816b
Fault Module Name: StackHash_08bb
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00caec1c
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 08bb
Additional Information 2: c6490a7d9a34f1a8db0c6fba9fe48441
Additional Information 3: 08bb
Additional Information 4: c6490a7d9a34f1a8db0c6fba9fe48441

Extra information about the problem
Bucket ID: 521992086
____________
One of the things I found to be odd about this crash in particular is that
it does not ask if I want to report it, which I usually don't do anyway.
Anyway... does this all mean anything to you?

 

[Ilya Koulchin]

One of the things I found to be odd about this crash in particular is that
it does not ask if I want to report it, which I usually don't do anyway.
Anyway... does this all mean anything to you?

Yes, it does. Although it appears that data for this bucket hasn't yet
been uploaded. Could you get it to crash again, and make sure to submit
the error report, and wait for it to send everything over?

Ilya

 

[S]

Unfortunately it does not give me the option to send an error report.

Heres the box I get when I attempt to open it.
http://farm3.static.flickr.com/2113/1918621417_ccb75d1afe_o.jpg

I'm sorry I'm having so much trouble with this, I appreciate your replies so
much.

The 'problem reports' has seventeen instances of the crash recorded, about 6
of them say they were 'reported.'

a few more Bucket IDs:
Bucket ID: 560498992
Bucket ID: 560495811
Bucket ID: 559804779
Bucket ID: 558639571

Also: when i do choose find a solution, nothing happens.

 

[S]

My post just disappeared..
I appreciate your replies and apologize for my trouble with this...

Problem Reports has 17 instances of the crash and 6 are labelled as reported.
Heres another Bucket ID: 558639571

I dont have an option to send a report, however.
http://farm3.static.flickr.com/2113/1918621417_ccb75d1afe_o.jpg

here is an image of the box I get when I try to open it.