Can not import pictures in Publisher 2000

[Jeanne]

After reformatting my Dell computer, I reinstalled 2000. It now does not
allow me to import a graphic. I get a box that says something about a
graphics convertor missing. The CD is fine - had someone put it on their
computer and it allows them to import a graphic. Am I missing another
computer file of sort? Hope someone can help.
Jeanne

 

[Mary Sauer]

All graphics or only certain extensions? All the graphic filters are in a folder
similar to this.
C:\Program Files\Common Files\Microsoft Shared\Grphflt

If it is only certain extensions, rename the filter, for instance, TIFFIM32.FLT
to TIFFIM32.old, drag a new instance from your setup disk.

 

[Jeanne]

The picture I was trying to import would be only a jpg. How would that have
changed when I reinstalled the program again?
Jeanne

 

[Jeanne]

If I copy that file on a CD - can I put it on the other computer if I find
those files names are missing. If so - how do I save it - to the exact place
where I found it on my other computer and save over the previous version?
Jeanne

 

[Mary Sauer]

All the graphic filters are in the same place if Microsoft Office products are
installed.

C:\Program Files\Common Files\Microsoft Shared\Grphflt

You can copy all the filters to a CD or simply drag it from your setup disk to
the same folder after you rename the jpegim32.flt to jpegim32.old.

 

[Jeanne]

Why do you rename the jpegim32.flt to jpegim32.old? I copied mine on a Cd
and will compare to what is on the computer that is not importing graphics.
That is correct?

 

[Mary Sauer]

The old file will not necessarily be overwritten, that is why it is better to
rename the file and install a fresh filter.

 

[Jeanne]

I checked the folder at work today and there are more filters in that folder
than there are on my home computer. Everytime you install a program does it
add a filter in that folder? I wasn't able to try and rename the jpg filter I
found there in the folder. Is that what I should do or just add the one I
copied from my home computer? This is very confusing to me. I can't wait for
this program to be acting correctly again.
Jeanne

 

[Jeanne]

Did you install the three Service Paks for Publisher 2000? If not, get them
here:

http://office.microsoft.com/en-us/officeupdate/CD010699551033.aspx

 

[Jeanne]

Sorry for not getting back sooner.
My publisher is now working. This is what I did. I copied all my filters on
my home computer and compared them to work - looked the same, but work also
had more. I copied over mine at work with mine from home. That did not work.
I then went to install/uninstall and tried something that the program had
told me, but I couldn't find the right box to click on, but I did come across
a repair box and I clicked on that. I inserted my original Cd and let it do
its magic. That worked!!! I had uninstalled the program a few times - don't
understand how the repair one would work and not just reinstalling the
program. But who understands computers sometimes. I did not install the 3
office updates - I felt at this point, if what I need works - leave it alone.
Thank you for your time and help.
Jeanne