Can not open entourage

[nicisme]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel I have been unable to update Office for the Mac 2008 for months so today I took Microsoft's advice and uninstalled and then reinstalled Office. Unfortunately, now when I attempt to open Entourage I get "This identity can not be opened with this version of Entourage."
I have tried uninstalling and reinstalling and don't know what else to try.
Any suggestions?

 

[Diane Ross]

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, any Identity saved with a 12.1.0 or
later version will not open in 12.0.0 or 12.0.1. Since there was a database
format change in 12.1.0 (SP1), Entourage 12.0.0 or 12.0.1 cannot open a
database saved in the later version.

Once you upgrade, the Identity will open.

<http://www.entourage.mvps.org/install/update_steps.html>

 

[nicisme]

That part I figured out. The problem is the whole reason I uninstalled and then reinstalled Office is because I was unable to download upgrades.

Now when I attempt to download I get:
Not Found
The requested URL /download/B/E/9/BE97C4CD-E293-4293-BF93-5BFBDE919901/EWS-1303-EN.dmg was not found on this server.

 

[Diane Ross]

That part I figured out. The problem is the whole reason I uninstalled and
then reinstalled Office is because I was unable to download upgrades.

Now when I attempt to download I get:
Not Found
The requested URL
/download/B/E/9/BE97C4CD-E293-4293-BF93-5BFBDE919901/EWS-1303-EN.dmg was not
found on this server.

That¹s a DNS issue.

<http://blog.entourage.mvps.org/2008/07/unable_to_download_updates.html>

 

[nicisme]

On 11/28/09 7:52 PM, in article (e-mail address removed)2ac0,

> &quot;[email protected]&quot; wrote:
>
>
> That&amp;#65533;s a DNS issue.
>
>
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page
> Entourage Help Blog
> Follow us on twitter
>
> Ms Ross,

Thank you! Thank you, thank you.
At first I tried this and was unsuccessful but overnight something happened and this morning I was able to update.

did get one other really good piece of advice and that was: Open Macintosh Hard Drive.

-Open Users.

-Open Home (House).

-Open Library.

-Open Preferences (view &quot;as List&quot.

-Move to Trash all Preferences that start with &quot;com.microsoft.*.*&quot;.

-Move Microsoft folder to Trash from Preferences also.

-Close to Desktop.

-Open Macintosh H D.

-Open Applications.

-Move Microsoft Office 2008 folder to Trash.

-Open Macintosh HD

-Open Library

-Open Application Support.

-Move Microsoft to the Trash.

-Close back to Desktop

-Open Macintosh HD

-Open Library

-Open Fonts.

-Move Microsoft to the Trash.

-Close back to Desktop

-Close to Desktop.

-Open Macintosh HD

-Open Library

-Open Receipts.

-Move all items that starts with &quot;Office 2008&quot; to the Trash.

-Close back to Desktop

-Close to Desktop.

-Remove all the Microsoft icons from the Dock.

-Empty Trash.

Only one problem with that. At no point does this tell me to save my Identity elsewhere so that I don't lose all that date.
I saved Identity to my Time Capsule and am finally up and runnig perfectly.

Once again Thank you.