Virgil
From all previous reports of Acrobat 7, it inhibits Word saving the
normal.dot by design. There's a rough workaround: edit the Windows registry.
You need to find the key
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAdd
in]
and change the subkey called "LoadBehavior" from a value of 3 to 0
Terry
: OK, I found the problem. Following your latest suggestion, I un-installed
: Adobe Acrobat 7.0 upgrade that I had put in about a week ago.
:
: WORD and EXCEL then came up in fine shape!!
:
: The strange thing is that I then re-installed Acrobat and still everything
: works
: OK. Guess the original install mungled some file (in Office start-up?),
and
: it
: was OK the second time around.
:
: Anyway, Terry, thanks much for your help.
:
: Best regards,
:
: -lmc-
:
: "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: : > If it opens using the /a switch (Safe Mode), it proves conclusively that
: > this is a third party add-in that is causing the problem. How long have
: you
: > had the problem and what did you install that caused the problem? This
: > doesn't happen on its own. If there's nothing in Startup, and no macros
: > installed and normal.dot isn't corrupt (wouldn't affect Excel), there
must
: > be a COM add-in causing the problem.
: >
: > But as I said, some third party utility/application or whatever has
: > installed something incompatible with Office 2003. You need to find out
: what
: > was installed.
: >
: > Terry
: >
: > : > : HI, Terry:
: > :
: > :
: > : "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > : : > : > There's definitely nothing in Program Files, Microsoft Office,
Office
: > 11,
: > : > Startup
: > :
: > : That's right, the folder is empty
: > :
: > :
: > : >and there are no custom macros listed under Tools, Options, Macros
: > : > in either Word or Excel?
: > :
: > :
: > : I can't open EXCEL, so I can't tell, but I can get into WORD by
running
: > : winword /a and there are no macros listed there.
: > :
: > :
: > : >
: > : > Terry
: > : >
: > :
: > : -lmc-
: > :
: > :
: > : > : > : > : My thanks to you, also, Terry, but I have already gone through all
: of
: > : the
: > : > : procedures listed in the MVPS FAQs document with no luck. Note
that
: > : > : the problem is not confined to WORD -- EXCEL has the same problem
: > : > : so it appears to be something common to the two apps.
: > : > :
: > : > : Any further suggestions (I hope)?
: > : > :
: > : > : -lmc-
: > : > :
: > : > : "TF" <terryfarrell%40%6d%73%6e%2ecom> wrote in message
: > : > : : > : > : > See the following FAQ:
: > : > : >
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
: > : > : >
: > : > : > --
: > : > : > Terry Farrell - Word MVP
: > : > :
: > : > : >
: > : > : > : > : > : > : Thank you for the info, Dave, but that fix didn't work for me.
I
: > : > removed
: > : > : > all
: > : > : > : the "normal.dot" files, including the one with the ~, but
still
: > have
: > : > the
: > : > : > : problem.
: > : > : > :
: > : > : > : I'm hoping one of the MS gurus will reply with a solution.
: > : > : > :
: > : > : > : -lmc-
: > : > : > :
: > : > : > : : > : > : > : > I found the problem!!
: > : > : > : > This computer had 3 'normal.dot' files. A forth had a ~ in
: > front
: > : of
: > : > : the
: > : > : > : > file name.
: > : > : > : > I deleted them all which is an OK thing to do since
Normal.dot
: > is
: > : > : > : recreated
: > : > : > : > automatically when Word starts.
: > : > : > : > PROBLEM SOLVED!!
: > : > : > : >
: > : > : > : > Dave French
: > : > : > : >
: > : > : > : >
: > : > : > : > : > : > : > : > > When I try to start WORD or EXCEL (running Win2000) I get
an
: > : error
: > : > : > : message
: > : > : > : > > with "Visual C++ Runtime Library" in the title bar. The
: > : message
: > : > : > says:
: > : > : > : > >
: > : > : > : > > Runtime error!
: > : > : > : > >
: > : > : > : > > This application has requested the Runtime to terminate
: it
: > in
: > : > an
: > : > : > : > > unusual
: > : > : > : > > way.
: > : > : > : > > Please contact the application's support team for more
: > info.
: > : > : > : > >
: > : > : > : > > Anyone have any idea how to deal with this? I tried a
: > re-install
: > : > of
: > : > : > WORD
: > : > : > : > > and
: > : > : > : > > uploaded Office Service Pack 3, but the problem is still
: > there.
: > : > : > : > >
: > : > : > : > > Thanks for any advice,
: > : > : > : > >
: > : > : > : > > -lmc-
: > : > : > : > >
: > : > : > : > >
: > : > : > : >
: > : > : > : >
: > : > : > :
: > : > : > :
: > : > : >
: > : > : >
: > : > :
: > : > :
: > : >
: > : >
: > :
: > :
: >
: >
:
:
