email attachment size limit - not as easy as it seems

[raseron]

outlook 2k3 sp3, exchange 2k3 sp2

when attaching a 21mb file to an email in outlook, i get the following
message:

"Microsoft Office Word
The attachment size exceeds the allowable limit."

knowns:
- the error occurs when trying to add the attachment to the email, NOT
after sending the email with the attachment already in place (which is
how i've experience this kind of error in the past)
- the user's profile 'delivery restriction' is set to use the default limit
- the exchange server default limit is set to 50mb (as set in the Exchange
System Manager - Global Settings - Message Delivery - Defaults)
- the error occurs even when the default is set to 'no limit'

quirky things:
- another user from a different OU can add the attachment without issue.
which makes me think this a Group Policy issue, but i cannot find any group
policy setting that effects the size of an attachment. also, the group
policies for each OU are nearly identical.

thanks for your input in advance.

ross

 

[raseron]

interesting development to this.

if i make the user an Administrator on his pc, then he can add the
attachment. however if he's a Power User (as is everyone in our company), he
cannot add the attachment. which begs the question:

how do rights/permissions come into play when adding an attachment to an
email?

thanks again.

ross

 

[raseron]

please ignore this thread as i've reposted after refocussing the issue. i'd
delete this thread but i'm not sure how.

 

[K. Orland]

Did you install KB974994?

By the way, you can uninstall the patch but first you need to install an
update for Windows Installer. Here's the KB describing the issue where the
uninstall doesn't work. http://support.microsoft.com/default.aspx/kb/970320
At the bottom of that KB is a link to the appropriate updates. There's
different updates depending on which version of Windows Installer and OS your
using so make sure you get the right one. Also, if your using Windows
Installer 4.5 on WinXP you will need to contact Microsoft directly to get the
Windows Installer update.