Entourage 2008: Not enough memory errorsafter upgrade to Snow Leopard

[Ben_Kolstad]

Version: 2008
Processor: Intel
Email Client: pop

I cannot reply to long (not large in size) HTML formatted messages after upgrading to Snow Leopard. I also cannot use my HTML formatted signature. Plain text only.

I am running Office 2008 12.2.1. on a MacBook Pro with 2GB RAM.

Error message is "There is not enough memory to display the entire message." Entourage is the only application running when I receive this message.

When opening the emails, I receive the error message above; after clicking "OK" I get another message that says "Some text in this message is in a language your computer cannot display."

I reinstalled Office 2008 fonts, in case it was the Snow Leopard fonts that caused the error. I then "resolved duplicates" in Font Book to see if that helped. So far, nothing has worked.

Any suggestions?

 

[Ben_Kolstad]

Update: Arial is the font our company requires us to use; it is no longer available as an option in the Entourage menu. There are two versions of Arial on the system now; I have now disabled the new version of Arial and re-enabled the old version. That still did not solve the problem. But it certainly seems to be a font issue. I'd appreciate any guidance; I can't even view the email that this forum generated with my post above!

 

[Diane Ross]

pdate: Arial is the font our company requires us to use; it is no longer
available as an option in the Entourage menu. There are two versions of Arial
on the system now; I have now disabled the new version of Arial and re-enabled
the old version. That still did not solve the problem. But it certainly seems
to be a font issue. I'd appreciate any guidance; I can't even view the email
that this forum generated with my post above!

I would think trying to use an older version could cause problems. I've been
searching the Apple discussions on font issues and am working on a blog post
that summarizes the options to fix. I'll post a link shortly.

 

[Ben_Kolstad]

After changing the default fonts to Helvetica, I can at least type emails. But any of the 1000s of emails I wrote using Arial are unreadable until I start a "forward" email to anyone, select all, and change the font to something other than Arial. I can't preview any old message, I can't read any new reply to an old message. Any way to "by default" convert all my old mail to plain text, which I can still apparently read?

 

[Ben_Kolstad]

And one last discovery: all documents in Excel and Word that have Arial as their font (i.e., every last one my company writes) show up blank. I have to select all and change the font to get it to work. Any help restoring functionality of Arial across Office 2008 would be most welcome.

 

[Diane Ross]

After changing the default fonts to Helvetica, I can at least type emails. But
any of the 1000s of emails I wrote using Arial are unreadable until I start a
"forward" email to anyone, select all, and change the font to something other
than Arial. I can't preview any old message, I can't read any new reply to an
old message. Any way to "by default" convert all my old mail to plain text,
which I can still apparently read?

Arial is one of the fonts that has been updated in Snow Leopard. Delete
these fonts in the Microsoft fonts folder.

/Library/Fonts/Microsoft

Andale Mono
Arial
Arial Black
Arial Narrow
Arial Rounded Bold
Brush Script.ttf
Comic Sans MS
Georgia
Impact
Tahoma
Times New Roman
Trebuchet MS
Verdana
Wingdings 2
Wingdings 3

 

[Paul W]

Same problem after a misapplied FileWave update of Entourage! And some
desperate scrabbling around to get this working. In our case, it was a
case of resetting the application by laying waste to a bunch of files
and folders...

~/Library/Preferences/com.microsoft.xxx.xxx.plist (all instances)
~/Library/Preferences/Microsoft/ (entire folder)
~/Library/Application Support/Microsoft/Old Fonts (entire folder)
~/Library/Caches/ (all contents)
/Library/Fonts/Microsoft (entire folder)

This forced a first-run and made everything work again.