Entourage 2008 reproducibly crashes

[Scifer_2008]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

Hi,

my Entourage 2008 reproducibly crashes after disconnecting the Ethernet Cable from my MacBookPro (Wireless LAN turned off).
As soon as the connection is down, it crashes. On Restart it immediately crashes if the connection is not reestablished.
I am using a Core 2 Duo MacBook Pro with 10.5.2 . I've tried this several times, it always crashes on losing network connection.
Below are the crash reports from the first crash (removed network connection while Entourage is running) and two Crash Reports of the Restarts while network is still not connected.

Thx in advance for any suggestions...

Cheers

Toby

First Crash
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-04-24 16:47:02 +0200
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.0.1.080305
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00074245
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00074245
Application LCID: 1031
Extra app info: Reg=en Loc=0x0407

Thread 0:

# 1 0x936519e6 in _signgam + 0x934B31A6 (libSystem.B.dylib + 0x000009e6)
# 2 0x90a0eb35 in __gTECMasterGlobals + 0x9072A4F5 (CarbonCore + 0x00070b35)
# 3 0x023164e5 in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4e5)
# 4 0x003f188a in __mh_execute_header + 0x003F088A (Microsoft Entourage + 0x003f088a)
# 5 0x0230b69b in LAttachment::Execute(long, void*) + 0x00000033 (PowerPlantCore + 0x0000469b)
# 6 0x0230b92c in LAttachable::ExecuteAttachments(long, void*) + 0x00000056 (PowerPlantCore + 0x0000492c)
# 7 0x012a4061 in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x000000BB (PowerPlant + 0x00070061)
# 8 0x012a4292 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070292)
# 9 0x94512fc3 in .objc_class_name_IPMDFontRange + 0x941E83A3 (HIToolbox + 0x00007fc3)
# 10 0x945123fd in .objc_class_name_IPMDFontRange + 0x941E77DD (HIToolbox + 0x000073fd)
# 11 0x94512262 in .objc_class_name_IPMDFontRange + 0x941E7642 (HIToolbox + 0x00007262)
# 12 0x94541520 in .objc_class_name_IPMDFontRange + 0x94216900 (HIToolbox + 0x00036520)
# 13 0x9451337c in .objc_class_name_IPMDFontRange + 0x941E875C (HIToolbox + 0x0000837c)
# 14 0x945123fd in .objc_class_name_IPMDFontRange + 0x941E77DD (HIToolbox + 0x000073fd)
# 15 0x9452ee0e in .objc_class_name_IPMDFontRange + 0x942041EE (HIToolbox + 0x00023e0e)
# 16 0x9459c110 in .objc_class_name_IPMDFontRange + 0x942714F0 (HIToolbox + 0x00091110)
# 17 0x9459896a in .objc_class_name_IPMDFontRange + 0x9426DD4A (HIToolbox + 0x0008d96a)
# 18 0x012a3741 in LApplication:rocessEvents() + 0x000000FF (PowerPlant + 0x0006f741)
# 19 0x012a37cf in LApplication::Run() + 0x0000006D (PowerPlant + 0x0006f7cf)
# 20 0x0001a8bc in __mh_execute_header + 0x000198BC (Microsoft Entourage + 0x000198bc)
# 21 0x0000352e in __mh_execute_header + 0x0000252E (Microsoft Entourage + 0x0000252e)
# 22 0x00003455 in __mh_execute_header + 0x00002455 (Microsoft Entourage + 0x00002455)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x90a0e962 ecx: 0xbfffeb4c edx:0x936519e6
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffeb88 esp:0xbfffeb4c
ss: 0x0000001f eip: 0x936519e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00200206

Thread 1:

# 1 0x93651b06 in _signgam + 0x934B32C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x936da7eb in _signgam + 0x9353BFAB (libSystem.B.dylib + 0x000897eb)
# 3 0x022fa265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x022f98cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x022f9954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x022fa40d in _MerpCreat

 

[Carol Leung]

Hi,

Can you contact me via email? My email address is a-carolATmicrosoftDOTcom.
I would like to work with you on this crash issue.

Thanks

Carol Leung

a-carolATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers no
rights.

 

[Carol Leung]

My team is investigating this crash but we couldn't reproduce it in-house.
If anyone sees Entourage crash when wireless connection is lost, it would be
great if you can help us by providing some information about your machine.
Here're the things we are looking for:

1. Your system profile. We want to compare your machine configurations with
ours so that we can narrow down the problem. Go to About this Mac | More
info, then File | Save As and click Save, and send me this file.
2. The VPN/PPTP settings. You can find this in Network System Preferences
panel.
3. The kind of network connection that you have.
4. Does Entourage crash if losing wired network connection?
5. Does Entourage crash if you switch off airport manually?

Thanks
Carol Leung

a-carolATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers no
rights.