entourage crashes when deleting emails

[cgraham]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Recently my entourage has been locking up and crashing after I delete several emails. I am by no means a computer guy so if you could give me some simple help I would appreciate it very much.

 

[Corentin Cras-Méneur]

Recently my entourage has been locking up and crashing after I delete
several emails. I am by no means a computer guy so if you could give me
some simple help I would appreciate it very much.

This looks like a corruption.
Make sure Office is up to date, then launch Entourage pressing the
Option key down to rebuild your identity,

Corentin

 

[cgraham]

tried this and rebuilt my identity but it still locks up. Any other suggestions.

 

[William Smith [MVP]]

tried this and rebuilt my identity but it still locks up. Any other
suggestions.

How many messages are you trying to delete at once? Entourage does have
problems when you're trying to delete more than 200 or 300 messages at once.

You may also have a corrupt message. Select a smaller number of messages
and delete them. Continue this process until the problem happens again.
The next time, select half of those messages and attempt to delete them.
Continue to divide and conquer until you hit the problem message(s).

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[cgraham]

How do you delete the corrupt email once I find it?

 

[Diane Ross]

How do you delete the corrupt email once I find it?

You can try dragging to the trash. Sometimes they don't delete. In this case
you have to create a new Identity.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>

 

[William Smith [MVP]]

You can try dragging to the trash. Sometimes they don't delete. In this case
you have to create a new Identity.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>

Sometimes AppleScript can help in these situations. Try this first if
you find a message that absolutely will not delete without causing problems.

WARNING: This method will permanently delete what you have selected. Be
careful that you have selected what you want to delete.

1. Open the Script Editor application found in
/Applications/AppleScript.

2. Paste in this script:

tell application "Microsoft Entourage"
set theItem to selection
delete theItem
end tell

3. Select your message in Entourage.

4. Click the Run button in the Script Editor.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[cgraham]

Thanks,

It did not work so I guess I will have to build a new identity. Thanks for the help.

Chandlar

 

[Diane Ross]

It did not work so I guess I will have to build a new identity.

Follow the guide here:

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>