Entourage keeps crashing

[EITS]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Email Client: Exchange

I'm using Entourage Web Services edition to connect to a hosted exchange server. During the course of the day, Entourage will crash three or four times, interrupting my work flow.

Here is the crash log (very long, but I wanted to be thorough). Can anyone advise as to what the issue is, and how I can fix it?

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-11-04 09:54:24 -0800
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 13.0.0.090609
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00019e13
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00019e13
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x95a2be13 in .objc_class_name___CFx606449CPF + 0x9589C1E7 (CoreFoundation + 0x00019e13)
# 2 0x95a7377d in .objc_class_name___CFx606449CPF + 0x958E3B51 (CoreFoundation + 0x0006177d)
# 3 0x01623b25 in MBUNamedStringsDictionary::LookupAndCopyString(__CFString const*) + 0x00000087 (EntourageCore + 0x0015fb25)
# 4 0x01623831 in _MBUNamedStringsCFStringCreateWithNamedString + 0x00000051 (EntourageCore + 0x0015f831)
# 5 0x01661ed4 in CToolkitLegacyStringsResLoader::ReadStr255WithIndexIntoUnicodeString(short, short) + 0x00000064 (EntourageCore + 0x0019ded4)
# 6 0x0165a442 in UCharset::ReadUnicodeSTR(short, short) + 0x0000009E (EntourageCore + 0x00196442)
# 7 0x01dd0bec in CFeature::SetWindowTitle(LPane*, unsigned char) + 0x0000007A (EntourageLegacy + 0x000a3bec)
# 8 0x01d30689 in CAthenaWindow::SetRootFeature(CFeature*) + 0x000000E7 (EntourageLegacy + 0x00003689)
# 9 0x00120fad in __mh_execute_header + 0x0011FFAD (Microsoft Entourage + 0x0011ffad)
# 10 0x00124176 in __mh_execute_header + 0x00123176 (Microsoft Entourage + 0x00123176)
# 11 0x0005924c in __mh_execute_header + 0x0005824C (Microsoft Entourage + 0x0005824c)
# 12 0x0005c182 in __mh_execute_header + 0x0005B182 (Microsoft Entourage + 0x0005b182)
# 13 0x00072491 in __mh_execute_header + 0x00071491 (Microsoft Entourage + 0x00071491)
# 14 0x000725ce in __mh_execute_header + 0x000715CE (Microsoft Entourage + 0x000715ce)
# 15 0x01326153 in LCommander:rocessCommand(long, void*) + 0x00000047 (PowerPlant + 0x00071153)
# 16 0x01337b66 in UCarbonEvents:oProcessCommand(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 0x00000160 (PowerPlant + 0x00082b66)
# 17 0x0133275a in LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000020 (PowerPlant + 0x0007d75a)
# 18 0x985d5129 in .objc_class_name_IMKInkInputSession + 0x982907D1 (HIToolbox + 0x00008129)
# 19 0x985d43f0 in .objc_class_name_IMKInkInputSession + 0x9828FA98 (HIToolbox + 0x000073f0)
# 20 0x985f6a81 in .objc_class_name_IMKInkInputSession + 0x982B2129 (HIToolbox + 0x00029a81)
# 21 0x98622f3b in .objc_class_name_IMKInkInputSession + 0x982DE5E3 (HIToolbox + 0x00055f3b)
# 22 0x9877fbb6 in .objc_class_name_IMKInkInputSession + 0x9843B25E (HIToolbox + 0x001b2bb6)
# 23 0x01ebea5e in CHIToolbarIconMenuButton::HitEventProc(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 0x00000052 (EntourageLegacy + 0x00191a5e)
# 24 0x0133275a in LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000020 (PowerPlant + 0x0007d75a)
# 25 0x985d5129 in .objc_class_name_IMKInkInputSession + 0x982907D1 (HIToolbox + 0x00008129)
# 26 0x985d43f0 in .objc_class_name_IMKInkInputSession + 0x9828FA98 (HIToolbox + 0x000073f0)
# 27 0x985f6a81 in .objc_class_name_IMKInkInputSession + 0x982B2129 (HIToolbox + 0x00029a81)
# 28 0x98645d4e in .objc_class_name_IMKInkInputSession + 0x983013F6 (HIToolbox + 0x00078d4e)
# 29 0x98645bcf in .objc_class_name_IMKInkInputSession + 0x98301277 (HIToolbox + 0x00078bcf)
# 30 0x986aa37b in .objc_class_name_IMKInkInputSe

 

[Diane Ross]

I'm using Entourage Web Services edition to connect to a hosted exchange
server. During the course of the day, Entourage will crash three or four
times, interrupting my work flow.

Here is the crash log (very long, but I wanted to be thorough). Can anyone
advise as to what the issue is, and how I can fix it?

Insert your Snow Leopard DVD and install over your current install. It will
install like a combo updater. You will need to upgrade to 10.6.1 and run
Software updater for any additional updates needed like the Performance
updater for some computers.

If you continue to have problems, you will need to re-install Office 2008.

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>

This gets you to 12.2.1. THEN you can install v13 updater. (note for anyone
following along. v13 is only for exchange users)