Entourage recovered files

[CPDESIGN]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Entourage seems to be working well with no crashes...however when the computer is restarted there are recovered Entourage files in the trash. Any fix for this?

 

[Diane Ross]

Entourage seems to be working well with no crashes...however when the computer
is restarted there are recovered Entourage files in the trash. Any fix for
this?

Hmmm. This is strange. Can post a screenshot link using a service like
ImageShack? ImageShack is an easy-to-use free media hosting service. It can
be used to upload images. Registration is not required in order to upload
files.

ImageShack® - Image Hosting <http://imageshack.us/>

How To Post Screen Shots To Newsgroups

1. On your keyboard, press Command-Shift-4.
2. On your keyboard, press the space bar.
3. Click the window you want. A picture file will appear on the desktop.
4. Go to http://imageshack.us/.
5. Click Browse, then navigate to and select the picture file.
6. Click "host it!".
7. Paste the "Show image to friends" URL in a newsgroup message.

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Creed, Anthony]

I see the same issue. Every time I quit Entourage, a Recovered Files folder
(often, but not always empty) appears in the Trash. It doesn¹t matter
whether I restart the Mac or not.

 

[Diane Ross]

I see the same issue. Every time I quit Entourage, a Recovered Files folder
(often, but not always empty) appears in the Trash. It doesn¹t matter whether
I restart the Mac or not.

How about a screen shot?

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Creed, Anthony]

Here ya go.

http://img230.imageshack.us/my.php?image=recoveredfilesxw9.png

 

[Diane Ross]

Here ya go.

http://img230.imageshack.us/my.php?image=recoveredfilesxw9.png

MERP is Microsoft Error Reporting Program. It appears it's crashing and
saving the log in the trash. If you check the Console logs you might be able
to get a clue as to why it's crashing.

This is odd and having two people report it at the same time makes it even
stranger.

1) Let's try the Apple combo to see if that fixes the problem. Doing so
overwrites potentially problem-causing files. Combo updaters will install on
the same version as they¹re applying‹no need to roll back or do a clean
install.

Leopard:

Mac OS X 10.5.6 Combo Update
(For both PowerPC- and Intel-based Macs )
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1056combou
pdate.html>

2) If that does not solve the issue, follow these steps to reinstall:

* Launch the Microsoft Autoupdater (MAU).To launch MAU, you can open any
Office application and select "Check for Updates" under Help in the Menu
bar. Once MAU is launched, select "Keep in Dock"
* Quit all Microsoft applications (Easy way: log out/in with Shift key down
to disable any startup items.) Be sure all applications are quit before
running updater. IMPORTANT
* Drag the Microsoft Office 2008 folder to the Trash.
* Empty Trash.
* Reinstall Office 2008 from your original installation disk.
* Restart
* Update to 12.1.0 (if you have a newer DVD you might only need the 12.1.5)
* Restart (restarting before you launch any app is important!)
* Update to 12.1.5
* Restart

Let me know if the combo fixes the problem or if you had to do a reinstall.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Creed, Anthony]

Thanks for the quick response. Like the other user, I¹m not having any
(visible) problems, so before trying these solutions, here are two Console
log messages.

The function `CGPDFDocumentGetMediaBox' is obsolete and will be removed in an
upcoming update. Unfortunately, this application, or a library it uses, is
using this obsolete function, and is thereby contributing to an overall
degradation of system performance. Please use `CGPDFPageGetBoxRect' instead.

Warning: accessing obsolete X509Anchors.

Do either or both of these suggest anything less drastic?

 

[Diane Ross]

Do either or both of these suggest anything less drastic?

The combo updater from Apple might fix the underlying problems. It¹s super
easy and quick to do. In fact, I always recommend using the combo rather
than the software updater version because it goes back and overwrites all
files. A refresh of sorts for your files.

Since this is not a problem that has come up, we don¹t know exactly what
will fix it. It could very well be something in your User¹s preferences
folder.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>