Error accessing system registry

C

cwhaley

This problem has been reported elsewherefor Excel v X, but none of the
recommendations there work for me on Excel 2004.

Basically, after several years of using the program, I get this
message on launch...

"An unexpected error occured while trying to load the Microsoft
Framework Library"

After clicking OK to that, I get...

"Error accessing the system registry"

At that point I can't do anything.

I've re-installed the complete 2004 Office Suite, but that hasn't
helped at all.

I've kept my old v X suite installed since acquiring 2004, and that
version of Excel seems to work fine. That's a step backwards though,
and I've always found that version prone to random crashes. Any
suggestions on restoring my 2004 edition?

Charles
 
C

CyberTaz

Download & install the Office updates starting with 11.3.5, Repair Disk
Permissions using Disk Utility afterward & see if tht doesn't put things
right.
 
C

cwhaley

That was a long and tedious process that didn't change anything
unfortunately. Same registry error message.
 
J

JE McGimpsey

cwhaley said:
That was a long and tedious process that didn't change anything
unfortunately. Same registry error message.

Hmm... I've never seen that error in a stock MacXL installation, and
AFAIK, it should never come up, since the 'system registry' is handled
differently than in WinXL (there is no registry, of course - it's
function is duplicated in preference file(s)).

Have you, with all Office apps closed, renamed or trashed your
preferences folder:

~:Library:preferences:Microsoft

(where ~ is your home directory)?

Do you have any add-ins loading? Or any other files in your Startup
folder (or alternate Startup folder, if you've set it in
Preferences/General)?
 
C

CyberTaz

Sorry it didn't clear things up, but Framework errors are most commonly
associated with the installed version predating other components - as
typically happens with a reinstallation. Evidently your problem goes deeper
than than that :( I was afraid that it might not fix things because of the
second error pertaining to "system registry" - that one is exceptionally
unusual.

What version of OS X are you running & what type of Mac (Intel or PPC)? Did
the problem by any chance originate coincident with an OS
X/Quicktime/Security update? Does the same thing happen with other Office
programs? When you reinstalled Office did you run the Remove Office utility
*first* or did you reinstall over the existing installation... or did you
just drag the Office folder to the Trash?

In addition to these answers you might also run Disk Utility - Verify Disk
on your HD and include the results when you reply. Since an approach will
rely on responses I won't spout a bunch of contingencies now:)
 
C

cwhaley

Hmm... I've never seen that error in a stock MacXL installation, and
AFAIK, it should never come up, since the 'system registry' is handled
differently than in WinXL (there is no registry, of course - it's
function is duplicated in preference file(s)).

Have you, with all Office apps closed, renamed or trashed your
preferences folder:

~:Library:preferences:Microsoft

(where ~ is your home directory)?

Do you have any add-ins loading? Or any other files in your Startup
folder (or alternate Startup folder, if you've set it in
Preferences/General)?

I think I can safely say "no" to all questions you've asked.
 
C

cwhaley

I'll interleave my answers to your questions this time...

Sorry it didn't clear things up, but Framework errors are most commonly
associated with the installed version predating other components - as
typically happens with a reinstallation. Evidently your problem goes deeper
than than that :( I was afraid that it might not fix things because of the
second error pertaining to "system registry" - that one is exceptionally
unusual.

It just started happening spontaneously. I can't think of any cause/
effect occurences.
What version of OS X are you running & what type of Mac (Intel or PPC)?

Latest OS X installed on the Intel "aluminum" iMac that I bought two
weeks ago.
Did
the problem by any chance originate coincident with an OS
X/Quicktime/Security update?

No... and the problem occurred after fairly extensive use of Excel
after transferring my files and apps to the new machine.
Does the same thing happen with other Office
programs?

I don't think so. I mainly just use Excel, and Word occasionally (no
problems there).
When you reinstalled Office did you run the Remove Office utility
*first* or did you reinstall over the existing installation... or did you
just drag the Office folder to the Trash?

I installed over the existing one. I hope you're not going to tell me
to do the whole thing again after using Remove Office. It takes a long
time!
In addition to these answers you might also run Disk Utility - Verify Disk
on your HD and include the results when you reply. Since an approach will
rely on responses I won't spout a bunch of contingencies now:)

Here's the disk verification results...

Verifying volume "iMac 24"
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
%)
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
The volume iMac 24 appears to be OK.
Mounting Disk

1 HFS volume checked
Volume passed verification


Thanks for trying to help. If it matters I've noticed that the problem
isn't 100% consistent. Simple worksheets seem to open fine. I even
rebuilt one of my more complex workbooks using Excel vX and it now
opens with 2004. It's a good thing that I've kept both installed or
I'd be screwed.

If there's anything at all in common about the workbooks that generate
the "Error accessing the system registry" (with Excel 2004) and those
that don't, it's that the problem cases have extensive links to other
workbooks. Does that suggest anything?

....Charles
 
J

JE McGimpsey

Have you, with all Office apps closed, renamed or trashed your
preferences folder:

~:Library:preferences:Microsoft

(where ~ is your home directory)?

Do you have any add-ins loading? Or any other files in your Startup
folder (or alternate Startup folder, if you've set it in
Preferences/General)?

I think I can safely say "no" to all questions you've asked.[/QUOTE]

Then you should try, with all Office apps closed, trashing or renaming
the

~:Library:preferences:Microsoft

folder.
 
C

CyberTaz

Hi Charles -

See the interjections below;

I'll interleave my answers to your questions this time...



It just started happening spontaneously. I can't think of any cause/
effect occurences.

Very little happens "spontaneously" on a computer. Based on your next two
points - not previously disclosed - I believe you may have hit the nail on
the head without even realizing it:)... "transferring" files & apps to a
*new* system bought 2 weeks ago constitutes a pretty clear cause & effect
relationship to even my feeble old mind:) If you used the Migration
Assistant to migrate Office 2004 to the new system it could very well be the
root of the problem - MA doesn't always seem to migrate applications intact,
especially the more complex apps. I have a suspicion that reinstalling
Office _may_ be necessary: See Below
Latest OS X installed on the Intel "aluminum" iMac that I bought two
weeks ago.


No... and the problem occurred after fairly extensive use of Excel
after transferring my files and apps to the new machine.


I don't think so. I mainly just use Excel, and Word occasionally (no
problems there).


I installed over the existing one. I hope you're not going to tell me
to do the whole thing again after using Remove Office. It takes a long
time!

A wise man once told me that he'd rather invest 2 hours wisely than p*ss
away 2 minutes:) That goes hand-in-hand with another axiom which is
typically expressed something like: "It takes less time to do it right than
it does to do it over!".

Reinstalling Office without running Remove Office *first* falls directly
into the latter scenario. What's installed during the installation process
are the application files themselves which rarely go sour (barring HD
crashes that actually damage the disk/file structure, for example). Also,
when the installer sees that certain files are already in existence it
simply skips them rather than overwriting them and there are a number of
files that simply are not a part of the installation in the first place.
They're created when you first run the programs *unless* they are found to
already exist. If so, the app is content to use the existing file... Guess
which ones are the source of most problems.

You might try John's suggestion, especially if you don't use Entourage. That
will purge the most likely sources of the error and new ones will be created
when you launch the programs again.

Here's the disk verification results...

Verifying volume "iMac 24"
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
%)
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
The volume iMac 24 appears to be OK.
Mounting Disk

1 HFS volume checked
Volume passed verification


Thanks for trying to help. If it matters I've noticed that the problem
isn't 100% consistent. Simple worksheets seem to open fine. I even
rebuilt one of my more complex workbooks using Excel vX and it now
opens with 2004. It's a good thing that I've kept both installed or
I'd be screwed.

If there's anything at all in common about the workbooks that generate
the "Error accessing the system registry" (with Excel 2004) and those
that don't, it's that the problem cases have extensive links to other
workbooks. Does that suggest anything?

...Charles

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
C

cwhaley

OK...

I'll try the latest suggestions from both of you, but it may take a
while. I need to free up some time, and for now Excel v X is still
working for me.

Re: the new Mac and transfers, I simply used a Firewire cable, and
Apple's amazing utility that essentially produces a duplicate of what
I had on the former machine. And, as I mentioned, things worked fine
for the first week.

No need to reply to this. I'll report back once I've had a chance to
destroy preferences and/or remove Office, then re-install and update.

Anyone know when the next Mac Office will hit the shelves. Maybe I can
make do with v X until then.

Once again, thanks for the great help (or at least attempts to help)
here. It's user support like I've never found elsewhere.

I may not be a "grand master" but Excel is the most important app I've
ever used. Mind you the new spreadsheet from Apple could be
interesting too. I just doubt that you can jump into that market that
quickly with a matching or superior offering.

....Charles
 
C

cwhaley

Then you should try, with all Office apps closed, trashing or renaming
the

~:Library:preferences:Microsoft

folder.

I may be premature here, but so far I think your solution worked. I
have lots of spreadsheet work to do this weekend, so I'll be able to
confirm early next week.

Tx.

....Charles
 

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