Excel crashes

[Stone]

I have Office 2007 installed on a Citrix server. My users are heavy Excel
users. Radomly, a few times a week, on will have Excel crash on them. There
is nothing common about what they were doing at the time of the crash. The
Excel files that they are in range in size from small to very large. The
only data I can gather from the event logs when this happens is:

Faulting application excel.exe, version 12.0.6425.1000, stamp 49d64dd6,
faulting module excel.exe, version 12.0.6425.1000, stamp 49d64dd6, debug? 0,
fault address 0x002c5b94.
or
Faulting application excel.exe, version 12.0.6425.1000, stamp 49d64dd6,
faulting module excel.exe, version 12.0.6425.1000, stamp 49d64dd6, debug? 0,
fault address 0x005726c1.
or
Faulting application excel.exe, version 12.0.6425.1000, stamp 49d64dd6,
faulting module excel.exe, version 12.0.6425.1000, stamp 49d64dd6, debug? 0,
fault address 0x00540041.

 

[ajhynes]

I'm not running Excel on a server, but have had problems with Excel crashing
intermittently since I installed Office 2007 two years ago. I have lost a
great deal of work during these crashes, as I work on spreadsheets that
contain up to 50 pages, with thousands upon thousands of calculations in them.
I am a heavy Excel user. I read recently that the process, outlook.exe
sometimes continues to run, even after outlook is closed. On a hunch that
this might be a problem, I no longer keep outlook open when I'm working with
excel, and go so far as to open Task Manager and shut down the outlook.exe
process if it hasn't halted itself. About 25-50% of the time when I close
Outlook, the process continues to run and I have to halt it using task
manager. Since I've done that, I've had no problems with Excel crashing.
Prior to that, my computer would freeze (running Vista Home Premium). Maybe
this is coincidence, and maybe not, but I'm going to keep doing it because
the problem stopped immediately upon ensuring that the process was stopped.

 

[dingo737]

Thanks for your posting. Your help fixed my problem with Excel 2007 not
working for the past week. Once I closed Outlook - and ended the process as
you described - Excel started working normally. Before it would lock up even