L
lancesjunkmailaddress
**I have asked this question other places and have not received an
answer. I am including my original question and several responses.
Thanks all for your help.**
We are using Exchange Server 2003 with clients using Outlook 2003.
Some of these clients have pop3 accounts that they access from their
outlook client. Due to this, their preferred method of organization
is to "Group By" the "E-mail Account" field. This is usually fine;
the exchange mail is listed under the title "E-mail account: Microsoft
Exchange Server" and the pop3 mail is listed under the title "E-mail
account: Verizon Email". However, since yesterday, the "E-mail
account: Microsoft Exchange Server" is now listed twice and new
exchange mail is delivered to either grouping - I cannot find a rhyme
or reason as to how it decides which to send it to. This mainly
presents a problem when sorting mail and an inconvenience because you
have to scroll all the way down the Outlook screen to get to new
mail. This is not limited to users with pop3 accounts, it is also
happening to my Outlook (Exchange mail only), but there is typically
no need for mail to be sorted by E-mail Account.
Anyone have an idea why this may have happened? I dont think anything
has changed to cause the problem by me. However, yesterday was when I
installed Microsoft's Patch Tuesday updates and restarted the Exchange
server. The reason I do not think this is related is mail is showing
up in the "new" exchange group of messages from both before and after
the upgrade/reboot and it is not consistent. Please help.
*************************************************************************************
I will add that the outlook client has a couple updates as well that
were installed:
Security Update for Outlook 2003 (KB924085)
Update for Outlook 2003 Junk Email Filter (KB925534)
This may be why the mail was showing up in the different "groups"
before and after the Exchange server was updated/rebooted.
*************************************************************************************
This is still a problem - can anyone else reproduce it or is it just
my company? Here is how to try it if you use outlook with an exchange
server:
In the Inbox, add the 'Email Account' field from the field chooser.
Now right click the 'Email Account' heading and select 'Group by this
field'. Do your emails get grouped by multiple (identical) exchange
accounts?
*************************************************************************************
I tried this and didn't see any duplication of the account. Are you
by any chance using Outlook 2003 in cached mode? I'm wondering if you
are getting two different accounts displayed because one is the local
cached copy and one is the server copy of your mailbox. Why that
would happen, I don't know and haven't been able to find any solution
yet. You could temporarily turn off cached mode and see if it changes
anything.
*************************************************************************************
Yes we are using outlook in cached mode. I'll try to turn it off to
see what happens and will post the results. Thanks.
*************************************************************************************
I turned off cached mode and restarted Outlook, but I am still
receiving mail into both "Accounts". Thanks.
*************************************************************************************
When you go into the Outlook profile, do you see Microsoft Exchange
listed two times? If so, try removing both of them and then adding it
back just once. If not, then I would recommend deleting the profile
completely and re-creating it from scratch. Be sure to use a new
profile name, too, because the registry will retain some settings from
the old profile if you use the same name. And for now I would leave
cached mode turned off, too.
This is assuming, as I am, that at this point all of the mail is
actually being delivered to one mailbox, which is on the server, and
that it is just showing up twice in Outlook.
*************************************************************************************
I deleted/recreated (with a new name) the Outlook profile and
recreated the mail account however the problem still exists. Caching
is still off as well.
You are correct that mail is delivered to only one exchange mail
account. However, an individual email sent to me is not showing up
twice in Outlook, it is showing up as being sent to my "Microsoft
Exchange Server" email account, which is listed twice when the mailbox
is "grouped by" the "E-mail Account" column (field/heading). I know
it is a bit confusing, but stay with me.
If I display the "E-mail Account" column from the "Field Chooser"
feature it will display the email account my incoming email is sent
to. If I then right click on the "E-mail Account" heading and choose
"Group By This Field" and finally collapse all of the groups, my inbox
will look similar to this:
+ E-mail Account: Microsoft Exchange Server (1095 items)
+ E-mail Account: Microsoft Exchange Server (73 items)
and my incoming mail (sent to the same email addy) will be sorted/
filtered into either one of the 'accounts' listed above.
This causes a big problem when users have pop accounts set up in their
Outlook profile, because grouping by "E-mail Account" is a good thing
to do in this circumstance. However, new emails destined for the
exchange account show up in either (from above) with no rhyme or
reason.
Thanks for your help and I hope this clears up my side of things.
*************************************************************************************
Thanks - it all becomes blindingly clear now ;-) It's pretty strange,
but I have seen other strange behavior in Outlook 2003 when using the
"show in groups" feature. I have a problem on my WS when I group by
categories where it expands all of my groups by default instead of
showing them in the same state (expanded or not) that it was in when I
last viewed the folder. MS support could not figure out why or give
me an explanation or resolution. I uninstalled and reinstalled O2K3
completely and it was fixed for a while but came back again...Anyway,
that's my story not yours. One question I thought of - have you
installed the latest SP for O2K3 - SP2? I did find an article on some
behavior that was somewhat different from yours but sounded similar,
and it said to install SP2 to fix it. Here's the article if you're
interested:
http://support.microsoft.com/kb/843489/en-us
*************************************************************************************
Yes SP2 is installed, actually everything is patched and up to date.
Did I mention that this is happening to several people here (everyone
that I have checked at least)? That leads me to believe it is a
server issue or a patch that was installed on everyone's machine. Any
thoughts?
*************************************************************************************
I think I might have just had an inspiration. I decided to test your
exact steps again, and this time I saw the same behavior as you. It
appears to me that it is happening on emails that are addressed to
multiple internal addressees. IOW, I got two groups as well, and the
emails in the second group (there were only two) were both addressed
to multiple internal addresses. Check this out and see if you are
seeing the same thing.
*************************************************************************************
Sorry, but I am glad to see you are having the same "problem" as me.
However, I have 1300 messages in my inbox and 1100 of them are in the
first "microsoft exchange server" and the rest in the second one. The
only commonality I can find is that in the group of 200, the sender of
the email was an internal user. It does not look like the recipient
matters as there are both internal and external addresses listed as
recipients. In the group of 1100, the sender could be either internal
or external and again the recipient did not matter.
I checked this theory on another account that had a lot of emails in
is inbox folder and it held up. I wanted to check some other users
but most (like you) keep their inbox fairly clean.
Can you check yours again and let me know if my 'theory' holds for
your situation?
Thanks for your continued help.
*************************************************************************************
Sorry for the long post, but I hope it is helpful.
answer. I am including my original question and several responses.
Thanks all for your help.**
We are using Exchange Server 2003 with clients using Outlook 2003.
Some of these clients have pop3 accounts that they access from their
outlook client. Due to this, their preferred method of organization
is to "Group By" the "E-mail Account" field. This is usually fine;
the exchange mail is listed under the title "E-mail account: Microsoft
Exchange Server" and the pop3 mail is listed under the title "E-mail
account: Verizon Email". However, since yesterday, the "E-mail
account: Microsoft Exchange Server" is now listed twice and new
exchange mail is delivered to either grouping - I cannot find a rhyme
or reason as to how it decides which to send it to. This mainly
presents a problem when sorting mail and an inconvenience because you
have to scroll all the way down the Outlook screen to get to new
mail. This is not limited to users with pop3 accounts, it is also
happening to my Outlook (Exchange mail only), but there is typically
no need for mail to be sorted by E-mail Account.
Anyone have an idea why this may have happened? I dont think anything
has changed to cause the problem by me. However, yesterday was when I
installed Microsoft's Patch Tuesday updates and restarted the Exchange
server. The reason I do not think this is related is mail is showing
up in the "new" exchange group of messages from both before and after
the upgrade/reboot and it is not consistent. Please help.
*************************************************************************************
I will add that the outlook client has a couple updates as well that
were installed:
Security Update for Outlook 2003 (KB924085)
Update for Outlook 2003 Junk Email Filter (KB925534)
This may be why the mail was showing up in the different "groups"
before and after the Exchange server was updated/rebooted.
*************************************************************************************
This is still a problem - can anyone else reproduce it or is it just
my company? Here is how to try it if you use outlook with an exchange
server:
In the Inbox, add the 'Email Account' field from the field chooser.
Now right click the 'Email Account' heading and select 'Group by this
field'. Do your emails get grouped by multiple (identical) exchange
accounts?
*************************************************************************************
I tried this and didn't see any duplication of the account. Are you
by any chance using Outlook 2003 in cached mode? I'm wondering if you
are getting two different accounts displayed because one is the local
cached copy and one is the server copy of your mailbox. Why that
would happen, I don't know and haven't been able to find any solution
yet. You could temporarily turn off cached mode and see if it changes
anything.
*************************************************************************************
Yes we are using outlook in cached mode. I'll try to turn it off to
see what happens and will post the results. Thanks.
*************************************************************************************
I turned off cached mode and restarted Outlook, but I am still
receiving mail into both "Accounts". Thanks.
*************************************************************************************
When you go into the Outlook profile, do you see Microsoft Exchange
listed two times? If so, try removing both of them and then adding it
back just once. If not, then I would recommend deleting the profile
completely and re-creating it from scratch. Be sure to use a new
profile name, too, because the registry will retain some settings from
the old profile if you use the same name. And for now I would leave
cached mode turned off, too.
This is assuming, as I am, that at this point all of the mail is
actually being delivered to one mailbox, which is on the server, and
that it is just showing up twice in Outlook.
*************************************************************************************
I deleted/recreated (with a new name) the Outlook profile and
recreated the mail account however the problem still exists. Caching
is still off as well.
You are correct that mail is delivered to only one exchange mail
account. However, an individual email sent to me is not showing up
twice in Outlook, it is showing up as being sent to my "Microsoft
Exchange Server" email account, which is listed twice when the mailbox
is "grouped by" the "E-mail Account" column (field/heading). I know
it is a bit confusing, but stay with me.
If I display the "E-mail Account" column from the "Field Chooser"
feature it will display the email account my incoming email is sent
to. If I then right click on the "E-mail Account" heading and choose
"Group By This Field" and finally collapse all of the groups, my inbox
will look similar to this:
+ E-mail Account: Microsoft Exchange Server (1095 items)
+ E-mail Account: Microsoft Exchange Server (73 items)
and my incoming mail (sent to the same email addy) will be sorted/
filtered into either one of the 'accounts' listed above.
This causes a big problem when users have pop accounts set up in their
Outlook profile, because grouping by "E-mail Account" is a good thing
to do in this circumstance. However, new emails destined for the
exchange account show up in either (from above) with no rhyme or
reason.
Thanks for your help and I hope this clears up my side of things.
*************************************************************************************
Thanks - it all becomes blindingly clear now ;-) It's pretty strange,
but I have seen other strange behavior in Outlook 2003 when using the
"show in groups" feature. I have a problem on my WS when I group by
categories where it expands all of my groups by default instead of
showing them in the same state (expanded or not) that it was in when I
last viewed the folder. MS support could not figure out why or give
me an explanation or resolution. I uninstalled and reinstalled O2K3
completely and it was fixed for a while but came back again...Anyway,
that's my story not yours. One question I thought of - have you
installed the latest SP for O2K3 - SP2? I did find an article on some
behavior that was somewhat different from yours but sounded similar,
and it said to install SP2 to fix it. Here's the article if you're
interested:
http://support.microsoft.com/kb/843489/en-us
*************************************************************************************
Yes SP2 is installed, actually everything is patched and up to date.
Did I mention that this is happening to several people here (everyone
that I have checked at least)? That leads me to believe it is a
server issue or a patch that was installed on everyone's machine. Any
thoughts?
*************************************************************************************
I think I might have just had an inspiration. I decided to test your
exact steps again, and this time I saw the same behavior as you. It
appears to me that it is happening on emails that are addressed to
multiple internal addressees. IOW, I got two groups as well, and the
emails in the second group (there were only two) were both addressed
to multiple internal addresses. Check this out and see if you are
seeing the same thing.
*************************************************************************************
Sorry, but I am glad to see you are having the same "problem" as me.
However, I have 1300 messages in my inbox and 1100 of them are in the
first "microsoft exchange server" and the rest in the second one. The
only commonality I can find is that in the group of 200, the sender of
the email was an internal user. It does not look like the recipient
matters as there are both internal and external addresses listed as
recipients. In the group of 1100, the sender could be either internal
or external and again the recipient did not matter.
I checked this theory on another account that had a lot of emails in
is inbox folder and it held up. I wanted to check some other users
but most (like you) keep their inbox fairly clean.
Can you check yours again and let me know if my 'theory' holds for
your situation?
Thanks for your continued help.
*************************************************************************************
Sorry for the long post, but I hope it is helpful.