Exporting Report to rtf on Different Users Machines Causes Different Outputs

S

Steve K

Here's a quirk I just can't get my head around:

We were just migrated from Office 2000 to Office 2003. We have an Access
2000 database (running in Access 2003) that has a variety of reports that we
email (via SendObject coding) in an rtf attachment(s). For one particular
report, I've created the .rtf file on 4 different users pcs and received 3
different outputs. Mine and one other machine seem to export the whole file
correctly. Another user gets pretty close (that I wouldn't even worry about
it). However, one person in particular is having a real problem. Her .rtf
export doesn't always show the whole set of information for different
controls on the report. For example, there is a Comments memo box. Her
..rtf cuts off the information... but the information is still in the
database and if I create the report from my machine... I get all the
information in my .rtf file.

Anybody have any thoughts on what my be causing such strange behavior?

Your help/suggestions are appreciated in advance. Thanks.
Steve
 
P

Pete D.

Start by comparing the printer drivers on the different machines. Use the
one that works the best and check the settings such as font setup for the
printers. This is usually what I find makes reports appear different from
one machine to the next.
Pete D.
 
S

Steve K

Pete,
Thanks for the suggestion. Here's a twist... the problem mysteriously
corrected itself. The user no longer has any problem exporting the rtf
files. She swears she didn't change anything (and knowing her... she
probably didn't). I guess I'll chock it up to gremlins for now.

If it happens again... I'll be sure to include this suggestion in my review.

Thanks again.
Steve
 
P

Pete D.

A win is a win, take care, Pete
Steve K said:
Pete,
Thanks for the suggestion. Here's a twist... the problem mysteriously
corrected itself. The user no longer has any problem exporting the rtf
files. She swears she didn't change anything (and knowing her... she
probably didn't). I guess I'll chock it up to gremlins for now.

If it happens again... I'll be sure to include this suggestion in my
review.

Thanks again.
Steve
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