How do I fix appcrash + winword.exe

[Word errors]

Does anyone know how to fix this, I have tried calling Microsoft and they
want money to tell me how to fix it....

Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: mso.dll
Fault Module Version: 12.0.6213.1000
Fault Module Timestamp: 46eafebf
Exception Code: c0000005
Exception Offset: 0003aff6
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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[Terry Farrell]

It would be good to know what OS you are using, are you patched fully up to
date and what are the circumstances when the crash occurs?

 

[Word errors]

Vista 07. I have downloaded all updates. It does it everytime I tried to open
an existing document or when I try to close a document. When I try to open an
existing document, in the lower left hand sign it will say, "Running a virus
scan", then I get a black area where the document should be. I am also up to
date with Norton antivirus....

 

[Terry Farrell]

Open NAV and disable the Office Plug-in. This will not affect your security.

Let me know if that resolves the problems.

Terry

 

[Nick]

I do not run NAV.

I am having the same error code from my winword crash. I am running vista 64
bit ultimate with office 2007 enterprise. I am up to date with all the new
updates.

I've disabled my virus scanners and spyware scanners.

I can open word and write documents but I cannot open old documents, it just
freezes.

I've tried uninstalling/ reinstalling with no help.

I'm in desperate need as I'm a student that needs to write documents and
might just reformat my hdd soon! ahhhh.

Thanks in advance for all the help.

 

[Terry Farrell]

Please in future start a new message thread rather than tagging onto some
else's old thread.

Please describe what happens when you try to open old documents?
Is this a new computer and if so, how did you transfer the old documents to
your new computer?
What version of OS and are both the OS and Word fully patched up to date?
Do you get the virus scan message too?
Did you ever have NAV - even a free trial version - installed at any time?
Have you checked in the AV settings that the Office scanning has been
disabled?