How to Restore an account with the .GRV file

[Melih]

Hello,

We have quite the mess on our hands. We are all virtual and synchronize
Groove with our team over the web. We had two team members that have had
problems with their computers. in both cases we have had to install Groove
from scratch on their new Windows installed (back to factory default)
computers.

In the one case we are getting a notice that the administrator has to
restore the account and we don't recall every having one person being the
administrator in our setup of Groove since we don't have our own Groove
server.

The first question is how do we restore this account?

The second question is a situation where the old computer is just gone. We
have another laptop that had a previous employee's account, which we deleted.
We are trying ot setup the other team memer on this laptop and it seems like
we just need to restore their account, but we don't have the .grv file to do
this with.

I believe the answer to both is problem the same solution if anyone can help
us. Thank you very much.

 

[Gregg Johnston [MSFT]]

Hi there,

You can restore a backed up account if you have saved the account file
beforehand. Go to Options > Preferences > Save account as a file to save
that account. If you do not have your account file saved as a backup, or if
it has been more than 60 days since the account was backed up, then you will
need to start over with a brand new account.

When you start over with a new account, you will need to have your other
Groove users remove the old account from their contacts lists and spaces.
Then you will need to invite the new account into your spaces.

Gregg

 

[Maximilian Tescher]

Hi Gregg,

please apologize my for bad english, I use a translater, I can not
good speak english.

We have also use an account-file (grv) to get the same account on a
new pc, and is works fine. But now we can not longer save the account
as file and the client (pc) save not longer a account-backup into the
groove-management-server.

When I would like to save the account as file, then I get an error-
Message that means, I have not enough space and I must delete any file
to make more space.

I have seen that the error is the following:
We have make the old pc with the groove-version 2.5 and then we have
updated to groove 3.1. Now we install an new pc without groove 2.5
(only we install grove 3.1). We can use the account-backup-file (we
start groove on the first time and choice second point "get old
account"), after account-import we get the error-message that we must
reinstall groove within 60 days and we can not longer make a new
account-backup, but groove can synchronize all datas.

The same way when only installed groove 3.1 on old and new pc it is
works fine without errors.

We cannot find a tool to clear the account-file from all old entries
of groove 2.5

Have you more informations to solve this problem?

I´m very confused


regards,
maximilian

 

[Gregg Johnston [MSFT]]

Hi Maximilian,

Try this – go to Options > Preferences > Account. At the bottom of this
window you will see a listing of all the computers this account is or has
been installed on. Remove those computers that no longer exist or are no
longer running Groove and then see if you can make another backup file.

Gregg

 

[Maximilian Tescher]

Hello Gregg,

thanks a lot for your answer.

I have delete the old machine, then I have make a restart, but the
problem is the same (Groove cannot save your account to the specified
location...)

It is possible to make a new resources.xss? I think we have a problem
with this file because in my tests I have installed groove with use
the Account-File and then I have replaced this file with the original
file from the old installation and I can save the account. This is
only with this account, when I use the resources.xss by an other pc it
does not go.

What is the entries in this file?

Regards,
Maximilian