IE Crashes Opening Office Docs with Sharepoint

[Rhys]

We have an issue when we have the following combination of software

Office 2003 installed
Office 2007 Sharepoint Designer or Project 2007 (haven't tested the rest)

When we click on an Office document to open it from a sharepoint site, it
crashes IE. This is after installing patch KB929058. Although this isn't the
first patch that's caused this.

Anyone run into this or have any recommendations on how to avoid this in the
future?

Thanks,
Rhys

 

[Chris_:]

We are having the same problem here. Seems to be localized to people who
have Office 2007 applications installed (e.g., One Note 2007) on top of
Office 2003.

I am seeing a lot of traffic on this problem elsewhere but no answers appear
to be forthcoming.

 

[Bob Buckland ?:-\)]

Hi Rhys,

You didn't mention the version of Sharepoint in use for the site, but you may want to use the link below to post this in the
Sharepoint discussion group as well.

===========
We have an issue when we have the following combination of software

Office 2003 installed
Office 2007 Sharepoint Designer or Project 2007 (haven't tested the rest)

When we click on an Office document to open it from a sharepoint site, it
crashes IE. This is after installing patch KB929058. Although this isn't the
first patch that's caused this.

Anyone run into this or have any recommendations on how to avoid this in the
future?

Thanks,
Rhys>>
--
Please let us know if this has helped,

Bob Buckland ?
MS Office System Products MVP

LINKS
A. Specific newsgroup/discussion group mentioned in this message:
news://msnews.microsoft.com/microsoft.public.sharepoint.general
or via browser:
http://microsoft.com/communities/newsgroups/en-us/?dg=microsoft.public.sharepoint.general

B. MS Office Community discussion/newsgroups via Web Browser
http://microsoft.com/office/community/en-us/default.mspx
or
Microsoft hosted newsgroups via Outlook Express/newsreader
news://msnews.microsoft.com

 

[ivochipev]

Folks,

Here is the solution to this rather annoying problem. I've applied it
to several machines in our company and it worked like a breeze.

1) First my environment:

Windows SharePoint Services v.2 with SP2
Office 2003
Windows XP on desktops

2) I can confirm that this problem occured after installing Office
updates from Windows Updated. However, not just the patch KB929058. I
could not identify which patch first caused the problem

3) Anyway you can still have the new updates installed and have the
problem solved - you just need to run on the problematic destops
Microsoft Office>Microsoft Office Tools>Microsoft Office Diagnostics.
Click Continue and let the diag run. The last step is Setup Diag and
under Step 2 the diag tool corrects the Office installation (you will
notice it takes some time to complete step 2). No restart is required.
Just open the Office docs from the sharepoint site and it will work as
before.

Cheers,

Ivo

 

[Bob Buckland ?:-\)]

Hi Ivochipev,

You listed Office 2003 as your environment, but Office 2007 diagnostics. Are you using apps from both Office versions along with
the older version of Sharepoint Services (v2)? In your original post you mentioned Sharepoint Designer and Project.

What order did you install in for the Office products?

=============

Folks,

Here is the solution to this rather annoying problem. I've applied it
to several machines in our company and it worked like a breeze.

1) First my environment:

Windows SharePoint Services v.2 with SP2
Office 2003
Windows XP on desktops

2) I can confirm that this problem occured after installing Office
updates from Windows Updated. However, not just the patch KB929058. I
could not identify which patch first caused the problem

3) Anyway you can still have the new updates installed and have the
problem solved - you just need to run on the problematic destops
Microsoft Office>Microsoft Office Tools>Microsoft Office Diagnostics.
Click Continue and let the diag run. The last step is Setup Diag and
under Step 2 the diag tool corrects the Office installation (you will
notice it takes some time to complete step 2). No restart is required.
Just open the Office docs from the sharepoint site and it will work as
before.

Cheers,

Ivo <<
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[ivochipev]

Hi Bob,

The situations are different.

Yes, I am using apps from both Office versions and WSS v2 SP2. For
instance on my machine I run just Outlook 2007, the rest is still
Office 2003. On other users is either all 2007 Office or again from
both versions. But you are correct in pointing that Office Diagnostics
requires some Office 2007 installation.

Point is - it will work even if your Office 2007 installation is
incomplete an d is mixed with Office 2003.

We don't have Sharepoint Designer and Project 2007 in our company. I
believe that was posted by smb else.

Cheers,
Ivo