Invalid Key - Why now?

[AA2e72E]

I had installed Office 2007 on my laptop without any problems. Then I had to
rebuild the laptop using the HP recovery disks.

Now, when I try to re-install Office 2007, the 25 character key is not
longer valid.

- Why is the key invalid now?
- How can I resolve this? (How do I contact Microsoft?)

Thanks.

 

[JoAnn Paules [MVP]]

Read the number under good light. The letters can be easily misread.

 

[DL]

Perhaps your recovery included a Trial Version of Office, which you
subsequently failed to uninstall prior to installing Office from media

 

[Jeff Strickland]

Perhaps your recovery included a Trial Version of Office, which you
subsequently failed to uninstall prior to installing Office from media

DING DING DING

Right answer. Or, at least the answer I was going to offer.

 

[Jeff Strickland]

I had installed Office 2007 on my laptop without any problems. Then I had
to
rebuild the laptop using the HP recovery disks.

Now, when I try to re-install Office 2007, the 25 character key is not
longer valid.

- Why is the key invalid now?
- How can I resolve this? (How do I contact Microsoft?)

Thanks.

Check Add & Remove Programs for the Trial Version and Activation Assistant,
and remove them both if they are found. THEN load Office '07 from your
discs.

 

[LVTravel]

Check Add & Remove Programs for the Trial Version and Activation
Assistant, and remove them both if they are found. THEN load Office '07
from your discs.

Jeff good answer but you need to add to it in the future. If the OP is
using XP or earlier it is Add/Remove Programs but in Vista or later it is
Programs and Feature. As the OP didn't specify operating system the
additional information is, unfortunately, necessary for a complete answer.

 

[Jeff Strickland]

Jeff good answer but you need to add to it in the future. If the OP is
using XP or earlier it is Add/Remove Programs but in Vista or later it is
Programs and Feature. As the OP didn't specify operating system the
additional information is, unfortunately, necessary for a complete answer.

Sorry, I assume that Vista and Win7 users know that Add & Remove Programs
has changed in the new operating systems. And I reject the notion that MSoft
has that things need to change just because they are old.

Personally, I think they should still be calling it File Manager instead of
Windows Explorer.

Just because they _think_ they made it better does not justify changing the
name, and by my personal experience3, they have not made very much better
that it was when they first introduced it.

If the person asking does not know where Add & Remove Programs is, I'll be
happy to explain it should they ask. In the meantime, when you're sitting in
on the Design Review, and Marketing Review and Product Specification
meetings, tell them that users DON'T LIKE IT when they move shit around and
rename it while it still does the same thing the same way. We don't care
about obscure details that are three layers down in the code. We open the
program and navigate to what we know and do the task that needs to be done.
If you make the task run cleaner, fine, but don't change the front-end
experience.

Express that thought in the strongest terms possible.

 

[AA2e72E]

Thank you.

Read the number under good light. The letters can be easily misread.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I had installed Office 2007 on my laptop without any problems. Then I had
to
rebuild the laptop using the HP recovery disks.

Now, when I try to re-install Office 2007, the 25 character key is not
longer valid.

- Why is the key invalid now?
- How can I resolve this? (How do I contact Microsoft?)

Thanks.

.